Password reset / account recovery

[Abcf]

Hello @AmberCut @PunkerBarbie,

I am contacting you regarding my account korea_s. I am unable to access the account because I have forgotten the password.

I also do not have access to the old email address, as it was a studio email and I no longer have access to it.

Ticket number: KN21X0-KE2K5.

Could you please advise on possible ways to recover the account or change the email address? I am ready to verify my identity in any way required. Thank you.

 

[punker barbie]

Hello @AmberCut @PunkerBarbie,

I am contacting you regarding my account korea_s. I am unable to access the account because I have forgotten the password.

I also do not have access to the old email address, as it was a studio email and I no longer have access to it.

Ticket number: KN21X0-KE2K5.

Could you please advise on possible ways to recover the account or change the email address? I am ready to verify my identity in any way required. Thank you.

Emails are handled in the order received, so sending multiple messages on the same inquiry may delay our response.

 

[Abcf]

Emails are handled in the order received, so sending multiple messages on the same inquiry may delay our response.

Hello. My account was banned in 2022, and I still don’t know the exact reason for the ban. I would like to know why my account was blocked.


I would like to restore my old account if possible. If that is not possible, I would like to know if I can open a new account instead.


Please help me resolve this issue.


Sincerely,
korea_s

 

[punker barbie]

Hello. My account was banned in 2022, and I still don’t know the exact reason for the ban. I would like to know why my account was blocked.


I would like to restore my old account if possible. If that is not possible, I would like to know if I can open a new account instead.


Please help me resolve this issue.


Sincerely,
korea_s

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[Abcf]

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

I’m not sure what I did wrong, but I sincerely apologize if I violated your rules or did not work according to your policies. I truly respect your rules and would really appreciate the opportunity to create a new account. I would be very grateful for another chance.
korea_s”

 

[Abcf]

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

Hello! I wanted to follow up and ask if there are any updates regarding my request. It has been a few days already, but I have not received any response yet. I would appreciate any information.

 

[punker barbie]

Hello! I wanted to follow up and ask if there are any updates regarding my request. It has been a few days already, but I have not received any response yet. I would appreciate any information.

Kindly allow our support team sufficient time to review your issue. We appreciate your patience and will respond as soon as possible.

 

[Abcf]

Kindly allow our support team sufficient time to review your issue. We appreciate your patience and will respond as soon as possible.

Hello, thank you for your help earlier.

I would like to clarify that I am not necessarily asking to recover my old account. I understand that I may no longer have access to it.

My main request is to ask if it would be possible for me to open a new account, as I no longer have access to the old email (it was managed by a studio).

I also want to clarify that I am unable to create a new account with a different surname, as I have recently returned to my maiden name.

I am ready to verify my identity and follow all the rules. I just want to continue working on the platform properly.

I would be very grateful if you could help me resolve this situation.

 

[Abcf]

Kindly allow our support team sufficient time to review your issue. We appreciate your patience and will respond as soon as possible.

Hello,

Earlier, your support team informed me that I need to contact you using the email address linked to my account. Unfortunately, that email was provided by a studio, and I no longer have access to it, as I am no longer in contact with the studio.

However, I am ready to verify that the account korea_s belongs to me through alternative methods — I can provide my ID, personal photos, or any other necessary information.

It has already been several days, but I still have not received a response. Could you please let me know if I should expect a reply to my request, or if there is a possibility that it may remain unanswered?

Sincerely,
korea_s

 

[punker barbie]

Hello,

Earlier, your support team informed me that I need to contact you using the email address linked to my account. Unfortunately, that email was provided by a studio, and I no longer have access to it, as I am no longer in contact with the studio.

However, I am ready to verify that the account korea_s belongs to me through alternative methods — I can provide my ID, personal photos, or any other necessary information.

It has already been several days, but I still have not received a response. Could you please let me know if I should expect a reply to my request, or if there is a possibility that it may remain unanswered?

Sincerely,
korea_s

Kindly allow our support team sufficient time to review your issue. We appreciate your patience and will respond as soon as possible.

 

[punker barbie]

@Abcf I have confirmed that the support team has responded to your inquiry. Ticket #25395374

 

[Abcf]

@Abcf I have confirmed that the support team has responded to your inquiry. Ticket #25395374

Hello, and thank you for your reply and for reviewing my situation.

Today I received a response from Chaturbate support regarding the account ban. However, I would like to explain that I did not control these actions, as the account was fully managed by the studio. The attached email also belonged to the studio, and all payments were handled by the studio as well.

I was never informed about any violations or warnings from support.

I am ready to complete any additional identity verification if necessary.

I sincerely respect Chaturbate’s rules and I would be very grateful if my situation could be reviewed and if there is any possibility to improve this situation.

Best regards,
korea_s

 

[punker barbie]

Hello, and thank you for your reply and for reviewing my situation.

Today I received a response from Chaturbate support regarding the account ban. However, I would like to explain that I did not control these actions, as the account was fully managed by the studio. The attached email also belonged to the studio, and all payments were handled by the studio as well.

I was never informed about any violations or warnings from support.

I am ready to complete any additional identity verification if necessary.

I sincerely respect Chaturbate’s rules and I would be very grateful if my situation could be reviewed and if there is any possibility to improve this situation.

Best regards,
korea_s

Support confirmed they previously provided you with a detailed response. Unfortunately, support is unable to assist further.

 

[Abcf]

Support confirmed they previously provided you with a detailed response. Unfortunately, support is unable to assist further.

Thank you for your time and for checking my situation.
I appreciate your replies and your help.

Best regards,
korea_s

 

[Abcf]

Support confirmed they previously provided you with a detailed response. Unfortunately, support is unable to assist further.

Hello again.

My account “korea_s” was banned in 2022 when I went on maternity leave. I did not know about the ban at that time. I only found out about the ban years later. As soon as I found out, I immediately contacted Chaturbate Support.

The situation was explained to me. I never had any intention to violate the platform rules or mislead anyone.

At that time I was working with a studio, the email address was owned by the studio, and the payouts were also managed through the studio. The email was studio-owned as well, so I could not receive warnings from the platform, and the studio never informed me about any warnings. I no longer work with that studio.

I sincerely apologize and ask you to please give me the opportunity to create a new account and work according to all Chaturbate rules using only my own documents and information.

Can you please help me and tell me who else I can contact so that my situation can be reviewed and I may have the opportunity to receive permission to open a new account?

Respectfully,
korea_s

 

[punker barbie]

@AmberCutie

 

[AmberCutie]

Can you please help me and tell me who else I can contact so that my situation can be reviewed and I may have the opportunity to receive permission to open a new account?

as the rep noted above, CB support is no longer willing to help. You need to move on from CB. Locking thread and limiting future posts to avoid spamming my forum.

Unfortunately, support is unable to assist further.