problems with re-verification of age

[sunshine65]

Hello @punker barbie I'm having problems re-verifying my age; I haven't been online for two months. Now he constantly rejects the passport and writes that the passport is invalid. My nickname on the site is Sweettpussysex.
Thank you

 

[punker barbie]

Hello @sunshine65 I have confirmed that the support team has responded to your inquiry. Ticket #22171521

 

[sunshine65]

Hello @punker barbie unfortunately I didn’t receive a response to my email, I’ve already checked the spam and everything is clear. Is it possible that my emails are not reaching the support service? My nickname: sweettpussysex
Thank you!