Hello, I apologize for bothering you, but I've been experiencing a problem with my viewer account, which I use as a customer, for a long time. Despite repeatedly emailing the Stripchat support team, I haven't been able to find a solution, and now I'm receiving automated emails. I experienced the same problem before with code YOBP-000358349; my account was closed, and I had to send approximately 600 appeal emails from different email addresses. Finally, with conversation file #2708334, my account was reopened, and they apologized, stating that the error was due to Stripchat's automated spam system. I explained that I wanted to convert my account to a model account and that I had built a good network, but your colleagues repeatedly stated that my account could not be converted to a model account and that I would have to message each of my 2400 friends individually. You can read the messages in #2708334 as proof, and I listened to your technical support team. However, on December 19th, my account was closed again with code JPUH-0003976885, and my only crime was listening to your technical support team, which has caused me serious hardship. My intention is not to accuse anyone, but I have not engaged in any wrongdoing, which you will easily understand when you read the file. I hope you will rectify your mistake as soon as possible. They repeatedly requested identity verification, and to avoid re-uploading, I am also including the identity verification codes: #2708334, #2682009, #2694124, #2672089. I hope to receive a positive response as soon as possible. Thank you.
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Stripchat account banned ı neef help
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Hi there,
There are a few points in this thread that need clarification.
The account in question was permanently blocked due to violations related to spam activity, including messaging other models. This type of violation results in a non-appealable permanent block, and an official email outlining the reason would have been sent at the time of the action. Account actions are based on activity reviewed against platform rules.
The screenshot showing a previous unblocking relates to a separate case that was reviewed and resolved independently. It is not connected to the current account status.
Regarding the request to convert a viewer account into a model account — this is not supported. User and model accounts function differently, and account data such as contacts or messaging history cannot be transferred between them.
As noted, this type of block is final and not subject to further review.
The information previously provided by the support team is accurate.
There are a few points in this thread that need clarification.
The account in question was permanently blocked due to violations related to spam activity, including messaging other models. This type of violation results in a non-appealable permanent block, and an official email outlining the reason would have been sent at the time of the action. Account actions are based on activity reviewed against platform rules.
The screenshot showing a previous unblocking relates to a separate case that was reviewed and resolved independently. It is not connected to the current account status.
Regarding the request to convert a viewer account into a model account — this is not supported. User and model accounts function differently, and account data such as contacts or messaging history cannot be transferred between them.
As noted, this type of block is final and not subject to further review.
The information previously provided by the support team is accurate.
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Hello Elira_SC ,
Thank you for your fast response.
However, I believe there is a serious inconsistency that has not been properly addressed.
Both situations occurred under very similar circumstances. In the second case, if you carefully review the message history, you will clearly see that my actions were taken based on explicit instructions provided by your support team.
I repeatedly warned your team that sending individual messages to a large number of contacts could create a spam risk. Despite this, your colleagues insisted multiple times that I needed to inform people one by one, and that this was the only available solution.
Following that guidance, I created a separate model account and began notifying people individually, exactly as instructed.
It is also important to clarify:
- These messages were not public spam
- They were sent privately messages
- Only to people already in my contact list (models and users I had prior interaction with)
- in short messages that won't bother anyone
Hey there
I'm starting my streams on Stripchat very soon, and I added you because I'd love to connect before I go live. Hope you don't mind — and if I'm being a little bold, forgive me
So I would like to ask a very simple question:
for models ;
Hey Madame
I’ll keep this friendly and professional — friend feels just right
I’ve been off Stripchat for a bit because I was fighting with support
Almost 500+ emails in a month... I survived
(To reactivate my account and convert it to a model account. )
Now the fun part: I’m starting somon as an independent model
If you’re up for it, I’d love to chat, exchange ideas, get advice, or answer anything
If not, no worries — a polite “no” is way better than excuses (like a studio or stripchat rules
)If you have a minute, checking my u can look at my public profile photos and give your opinion here
Good vibes, good shows, and big tips
Am I being penalized for following the instructions of your own support team and trying to comply with your rules?
Because from my perspective, there is a clear contradiction between:
- What your support team instructed me to do
- And what is now being considered a violation
I am not denying your rules. I am pointing out that the way those rules were communicated to me directly led to this situation.
I appreciate your response, but I believe this matter still contains a significant logical inconsistency that deserves proper reconsideration.
Kind regards,
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I’m going to be very direct here to avoid any further confusion.
The messages you’ve shared are considered spam under our platform rules. This applies regardless of whether they were sent privately or to existing contacts. Reaching out to a large number of users or models with similar promotional or introductory messages falls under spam activity.
At no point does our support team instruct users to engage in this type of behaviour. Platform rules still apply, and those limits are clearly defined.
What appears to have happened here is an attempt to work around those restrictions by framing the outreach as individual messages. However, sending them at scale - even if done one by one- does not change how the activity is categorized
The account was permanently blocked due to violations of our policies, and the appeal has already been reviewed and declined.
There is no further action that can be taken on this case.
The messages you’ve shared are considered spam under our platform rules. This applies regardless of whether they were sent privately or to existing contacts. Reaching out to a large number of users or models with similar promotional or introductory messages falls under spam activity.
At no point does our support team instruct users to engage in this type of behaviour. Platform rules still apply, and those limits are clearly defined.
What appears to have happened here is an attempt to work around those restrictions by framing the outreach as individual messages. However, sending them at scale - even if done one by one- does not change how the activity is categorized
The account was permanently blocked due to violations of our policies, and the appeal has already been reviewed and declined.
There is no further action that can be taken on this case.
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Hello,
I understand your explanation regarding how the platform defines spam, and I do completely disagree with the rule itself.
However, the core issue here is not the rule — it is the direct contradiction between your moderation decision and your own support team’s instructions.
Even in case #2708334, I explicitly warned multiple times that sending messages one by one to a large number of contacts could be considered spam. Despite this, your team — including Sergej, Spike, Tim, Roger, Kirill, Kiale, Neon, Lukas, Zinco, and Slava — repeatedly insisted that this was the only available solution.
So let me ask you a very simple and logical question:
If following your own support team's instructions leads to a permanent ban,
are users supposed to ignore your support team entirely?
Because that is exactly what happened here.
I did not try to bypass rules.
I did not act maliciously.
I did not send unsolicited messages to random users.
I followed the only solution your team provided, despite clearly stating the risks beforehand.
What makes this situation even more frustrating is that this is not the first time.
In the previous case, I was told the decision was final as well — and after weeks of effort, your team later admitted the mistake and unblocked my account.
Now the exact same pattern is repeating.
So yes, I understand your rules.
But this situation is not about rules — it is about accountability.
If this action is considered a violation, then it is a direct result of your team’s incorrect guidance, not independent user behavior.
I am not here to argue endlessly.
I am asking for a fair and logical resolution.
At this point, I expect:
I am genuinely exhausted from this process.
The first time took over a month and hundreds of emails — I do not intend to go through the same again.
I am still open to resolving this constructively, but I expect the same level of responsibility from your side.
Best regards.
I understand your explanation regarding how the platform defines spam, and I do completely disagree with the rule itself.
However, the core issue here is not the rule — it is the direct contradiction between your moderation decision and your own support team’s instructions.
Even in case #2708334, I explicitly warned multiple times that sending messages one by one to a large number of contacts could be considered spam. Despite this, your team — including Sergej, Spike, Tim, Roger, Kirill, Kiale, Neon, Lukas, Zinco, and Slava — repeatedly insisted that this was the only available solution.
So let me ask you a very simple and logical question:
If following your own support team's instructions leads to a permanent ban,
are users supposed to ignore your support team entirely?
Because that is exactly what happened here.
I did not try to bypass rules.
I did not act maliciously.
I did not send unsolicited messages to random users.
I followed the only solution your team provided, despite clearly stating the risks beforehand.
What makes this situation even more frustrating is that this is not the first time.
In the previous case, I was told the decision was final as well — and after weeks of effort, your team later admitted the mistake and unblocked my account.
Now the exact same pattern is repeating.
So yes, I understand your rules.
But this situation is not about rules — it is about accountability.
If this action is considered a violation, then it is a direct result of your team’s incorrect guidance, not independent user behavior.
I am not here to argue endlessly.
I am asking for a fair and logical resolution.
At this point, I expect:
- A proper manual review that considers the full conversation history
- Acknowledgment of the internal miscommunication
- A concrete solution, not repeated final statements
I am genuinely exhausted from this process.
The first time took over a month and hundreds of emails — I do not intend to go through the same again.
I am still open to resolving this constructively, but I expect the same level of responsibility from your side.
Best regards.
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At no time was there any instruction from our team to send high volumes of similar messages to multiple users. In fact, as noted in your case history, you were warned that this type of activity can be considered a violation of platform rules.
The actions taken on your account were based on a full review of your activity, including the conversation history you’ve referenced. This was also reviewed during your appeal, which has been declined.
While I understand you may disagree with the outcome, this decision is final and will not be reconsidered further.
As there is no additional action that can be taken, this thread will now be closed.
The actions taken on your account were based on a full review of your activity, including the conversation history you’ve referenced. This was also reviewed during your appeal, which has been declined.
While I understand you may disagree with the outcome, this decision is final and will not be reconsidered further.
As there is no additional action that can be taken, this thread will now be closed.
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Your team said this wouldn't be a problem. My only request is that you read file #2708334, see for yourself that you made a mistake, and correct it.
You're right, but honestly, I've sent hundreds of emails over a ridiculous issue and I'm fed up. They tell me to write to them individually and it won't be a problem, then they say I sent a message and it's forbidden. I really don't understand how they've survived all these years. We've seen once again why Chaturbate is still at the top despite using such an outdated interface)
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