Support needed for refund to banned accounts

[cypherzzz]

Hi @punker barbie , I need your support with CB refund for my 2 banned account (grosus910001 and ratchet611).

I did not realize that somehow my VISA card was declined/banned by CB and proceeded to make a payment on my account ratchet611.
As soon as my payment was complete, I was banned by the site.
So I (stupidly) created a new account grosus910001 and went through the process again just to get the account banned. Both payments are made on the same card.
Now I have 400 tokens stuck in each banned account and need your support to get the refund.

Hope to hear from you. Thank you and all the best

 

[Vixxen81]

Did you do a chargeback on that card?

 

[cypherzzz]

Did you do a chargeback on that card?

The payment was completed though. My accounts were banned only right after making the payments, so I don't think backcharging works.

 

[AmberCutie]

The payment was completed though. My accounts were banned only right after making the payments, so I don't think backcharging works.

You didn't answer the question.

Did you do a chargeback (meaning you contacted your bank/cc company) or not?

 

[cypherzzz]

You didn't answer the question.

Did you do a chargeback (meaning you contacted your bank/cc company) or not?

Oh, sorry I misunderstood chargeback as in the payment failed and the money was charged back to my account.

As in contacting the bank, I did not, is that possible/a solution since the payment was already made and my accounts already have tokens? Thanks.

 

[cypherzzz]

Oh, sorry I misunderstood chargeback as in the payment failed and the money was charged back to my account.

As in contacting the bank, I did not, is that possible/a solution since the payment was already made and my accounts already have tokens? Thanks.

Also it's a debit card, not a credit card.

 

[punker barbie]

Hi @cypherzzz I have confirmed that the support team has responded to your inquiry. Ticket #24438450 and 24438458