Unable to cashout tokens

[GoddessAlexa]

Hello @punker barbie
I can't convert my tokens into USD, I keep getting this message when I try to:
Unable to cashout. Contact support if the problem continues.
I have contacted support, 2 days ago and I got no answer.
Can you please assist me?
Ticket number: 20312621

 

[GoddessAlexa]

Forgot the username:

Username: hellonheels_
Ticket number: 20312621

Thank you, @punker barbie

 

[punker barbie]

I have confirmed that the support team has responded to your inquiry.

 

[GoddessAlexa]

It has been sorted trough a different ticket I have summited from the website directly. Thank you!