@punker barbie hi! Could you please help me get a reply on ticket #26089720?
Since Nov 10 I can't convert tokens to cash on my account. The "Convert tokens" page shows an error saying cashout is not possible and to contact support if the problem persists. Because of this I can't order daily payouts either.
I contacted support on Nov 10 (ticket #26089720) and haven't received any reply yet. Earlier I requested a token verification, and support confirmed there was no fraud involved.
Could you please check:
1. What is the reason for this block?
2. Is anything needed from my side to remove it?
3. How long will it take to resolve?
Thank you!
Since Nov 10 I can't convert tokens to cash on my account. The "Convert tokens" page shows an error saying cashout is not possible and to contact support if the problem persists. Because of this I can't order daily payouts either.
I contacted support on Nov 10 (ticket #26089720) and haven't received any reply yet. Earlier I requested a token verification, and support confirmed there was no fraud involved.
Could you please check:
1. What is the reason for this block?
2. Is anything needed from my side to remove it?
3. How long will it take to resolve?
Thank you!
