Unable to enter payment details on SC

[MeAbc]

@Stella_SC , Just recently SC paid my Cosmo account and I think my card is frozen and want to change the payment method to Vista on the SC platform until I can have the cosmo card unfrozen. When I attempted this change, the form would not allow me to enter the Country of the card issuer. I was able to enter the recipant country but not the card issuer's country. I tried entering it manually and with a dropdown list. When using the dropdown list for the card issuer's country was not listed. The card I plan to use is a Vista and SC payout does accept vista. I reside in the United States and have a United States Vista card. Are there any other payment methods I can use temporarally until the issue with Cosmo is resolved or should I wait and leave the frozen cosmo payment details there? Will the tokens I recieve still remain on the SC platform?

 

[Stella_SC]

Hello @MeAbc

For all payment required inquiries, it is best if you go through our Official Support team. To contact them, go to Support & FAQ on Stripchat --> Contact Support.

I can't advise one payment over another, but here is an article that lists all the options we have available: https://support.stripchat.com/hc/en...ods-and-options-frequency-and-minimum-amounts

If a payment is rejected or if there is no payment option selected, then the tokens you earn will just remain in your account and be forwarded to your next successful payout.

 

[MeAbc]

Hello @MeAbc

For all payment required inquiries, it is best if you go through our Official Support team. To contact them, go to Support & FAQ on Stripchat --> Contact Support.

I can't advise one payment over another, but here is an article that lists all the options we have available: https://support.stripchat.com/hc/en...ods-and-options-frequency-and-minimum-amounts

If a payment is rejected or if there is no payment option selected, then the tokens you earn will just remain in your account and be forwarded to your next successful payout.

Okay, Thank you for respondong and providing helpful resources. My husband just started a new external job so I may just leave the payment options as they are depending on how successful my husband job is. We may go live now on the weekends when my husband is off work and just let the amount build for emergency funding. I will attempt to get the card unfrozen when I have time. I'm glad SC will hold the tokens until the next payout. I may need to use a different payout method though if something happens and we need funding.

 

[Vixxen81]

Hello @MeAbc

For all payment required inquiries, it is best if you go through our Official Support team. To contact them, go to Support & FAQ on Stripchat --> Contact Support.

I can't advise one payment over another, but here is an article that lists all the options we have available: https://support.stripchat.com/hc/en...ods-and-options-frequency-and-minimum-amounts

If a payment is rejected or if there is no payment option selected, then the tokens you earn will just remain in your account and be forwarded to your next successful payout.