Hi @punker barbie! My support requests have been ignored since 7th of August, the platform is extremely glitchy, my privates keep being disconnected for no reason! How can I get your attention to this matter? Thanks.
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Support ignoring my requests for over 2 months (not banned), constant interrupting of privates with good internet
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OMG this happened to me several months ago I think! Like you would start the private and then like 10-30 sec in, it would just end and go to away mode. It was happening for like a week or two. I can't remember if I did something to make it stop or if it eventually stopped on its own. Tried searching my email to see if I chatted with support, but I can't find anything. (I swear I chatted with someone about it)
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I'm remembering... I had to log out and log back in and it would work again. After a few weeks of it, it fixed itself.
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Every time you send a new support request, you get sent to the back of the support queue. Could be that you’re not getting answered because you’re sending too many requests/messages. Unfortunately, support on most sites now take a decent amount of time to message back, so if you don’t get any answers here don’t send any more messages to support and wait for their response.
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I know, but I've been waiting for too long and haven't sent any emails for like 1,5 months, I think it's enough time. I can't work properly
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Hi again @punker barbie ! I'd like to thank you for helping me, I was contacted by support team. However, they replied with template message and never responded again, just like the precious time. So I'll kindly ask you to ping them again cause it seems that you are the only point of contact for me. Also may I ask why I get such treatment from support, different from experiences of majority of models?
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stormythunder
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Well if it helps...its not just you, they're not targeting you specifically, we've all waited a long time for a reply from support I'm sure
The only thing I can think is, when you got the most recent automated email, did you see a part at the very bottom that says something like "did this solution fix your issue"? You should have the option to click yes or no. Clicking no will allow you to get further with support. I noticed its a change they've made this year to send the automated reply and give the option to click yes or no to proceed with more troubleshooting.
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Thanks for your reply Stormy! Actually no, I only get "Well if it helps...its not just you, they're not targeting you specifically, we've all waited a long time for a reply from support I'm sure
The only thing I can think is, when you got the most recent automated email, did you see a part at the very bottom that says something like "did this solution fix your issue"? You should have the option to click yes or no. Clicking no will allow you to get further with support. I noticed its a change they've made this year to send the automated reply and give the option to click yes or no to proceed with more troubleshooting.
Please let us know if you have further questions.
The Chaturbate Team" in the end of their email.
I know that cb support is very far from being perfect, but I'm chatting with a lot of models and most of them claim they get replies within days, 1-2 weeks max. And no one is being ignored for months (and I would have been ignored forever if I didn't tag Barbie here) and they get explanations why exactly they were banned and many other things, which I don't get . And that makes me feel "special".
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