No Answer from Chaturbate support

[cutiiesandrine2024]

Hi @punker barbie , I have been trying to reactivate my account (same name as this username). I have already submitted message through the online form to lift the ban of my account. The ban turned out was a misunderstanding and I have explained in the message and trying not break any rule.

I’m writing to you with a lot of respect because I’ve seen you help many models in similar situations when they felt stuck and unheard. Any guidance, clarification, or help you could offer would truly mean a lot to me.
It has been almost a week now and no response. I know re-sending the inquiry will get me slower response, but it is making me feel completely hopeless now. Please help me. Thank you

 

[punker barbie]

Hi @punker barbie , I have been trying to reactivate my account (same name as this username). I have already submitted message through the online form to lift the ban of my account. The ban turned out was a misunderstanding and I have explained in the message and trying not break any rule.

I’m writing to you with a lot of respect because I’ve seen you help many models in similar situations when they felt stuck and unheard. Any guidance, clarification, or help you could offer would truly mean a lot to me.
It has been almost a week now and no response. I know re-sending the inquiry will get me slower response, but it is making me feel completely hopeless now. Please help me. Thank you

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[cutiiesandrine2024]

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

Thank you for replying this, however I have checked my email back and forth, I still haven't got any answer from Chaturbate support, and it has been over a week now. Does this really take this long ? Please help me @punker barbie

 

[melissa_tv]

Hello cutiiesandrine2024.

Support can, and often does, take a week or more to answer. Add to that, from what I have seen here, support does not perform reviews on weekends. Also, today, Jan 19, is a holiday in the US, so it is unlikely that you would get an answer before tomorrow, and even then, they can take longer. It is a good thing that support is currently looking into your case as confirmed by punker barbie. Regarding how much time they will take to finish the review and issue you an answer, well, they will take whatever time they need to do it. Anyway, knowing that, i think it would be reasonable to expect their answer sooner rather than later. If you're sure it is a misunderstanding and you've been abiding by the rules, there's a great chance for your ban to be lifted. Wish you luck.

 

[punker barbie]

Thank you for replying this, however I have checked my email back and forth, I still haven't got any answer from Chaturbate support, and it has been over a week now. Does this really take this long ? Please help me @punker barbie

I have confirmed that the support team has responded to your inquiry. Ticket #25146674