Hello! Our studio's model, "Zalupenchiki," has been permanently banned from Chaturbate. She operated under the nickname "PlayUsSoftly." The account has nearly 500,000 subscribers. The model, with the initials D.A.S., was permanently banned for an unknown reason. We would like to know the real reason for her ban and ask for help resolving this issue. Our model did not violate the Chatrubate rules. The "PlayUsSoftly" account was unbanned, but was banned again a day later and is currently banned. I contacted support, but I've been waiting a long time for a response. Please help! @punker barbie
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Permanent model ban
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Hello! I need urgent help here, as Chaturbate official support is taking a long time to respond. We are a studio and our nickname is "Zalupenchiki." Our model, D.A.S., has been permanently banned from the site. She was working on an account under the nickname "playussoftly." On June 12th, we received a message about her ban. On February 9th, she was working with a friend to help her boost her account on another account with the nickname "sofia_barness." They were having a private show, and during the show, a member sent them a link. They opened it and discovered the video was illegal and violated the site's rules. The models themselves did nothing illegal; the member who sent the link is to blame, and the models foolishly opened it. After the Private Show, the models wanted to report the member for violating Chaturbate's rules and condemn their actions, as neither we nor they condone, support, or condemn this. However, the models didn't have time to complain because the account was immediately banned after the Private Show. Now I'd like to ask that our model, D.A.S., be unbanned, as she didn't know what the member sent her and found herself in an awkward situation. She's not at fault here; please double-check the information and data and ensure our model is not at fault. The model has been working on Chaturbate for about two years and has achieved considerable success, generating income for the site and growing her account, which now has around 500,000 subscribers. She would like to continue growing on Chaturbate, but is unable to do so due to this absurd ban. I really hope my voice will be heard and that support will help unban our model. Sincerely, and thank you!
@punker barbie PLEASE HELP!
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Thank you so much!
Based on your experience, can support unblock and unban a model on the site since she is truly innocent?
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Ticket #25630325 received a response on June 21st. For any additional questions regarding your account, please contact support@chaturbate.com
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We didn't receive a reply to the studio account email, «zalupenchiki@mail.ru». We did receive a response at the work model account email, «playussoftly». However, as far as I know, this issue needs to be resolved using the studio account, because the model is linked to our studio “Zalupenchiki”.
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We are unable to discuss account details with anyone except the account holder.Hello! I need urgent help here, as Chaturbate official support is taking a long time to respond. We are a studio and our nickname is "Zalupenchiki." Our model, D.A.S., has been permanently banned from the site. She was working on an account under the nickname "playussoftly." On June 12th, we received a message about her ban. On February 9th, she was working with a friend to help her boost her account on another account with the nickname "sofia_barness." They were having a private show, and during the show, a member sent them a link. They opened it and discovered the video was illegal and violated the site's rules. The models themselves did nothing illegal; the member who sent the link is to blame, and the models foolishly opened it. After the Private Show, the models wanted to report the member for violating Chaturbate's rules and condemn their actions, as neither we nor they condone, support, or condemn this. However, the models didn't have time to complain because the account was immediately banned after the Private Show. Now I'd like to ask that our model, D.A.S., be unbanned, as she didn't know what the member sent her and found herself in an awkward situation. She's not at fault here; please double-check the information and data and ensure our model is not at fault. The model has been working on Chaturbate for about two years and has achieved considerable success, generating income for the site and growing her account, which now has around 500,000 subscribers. She would like to continue growing on Chaturbate, but is unable to do so due to this absurd ban. I really hope my voice will be heard and that support will help unban our model. Sincerely, and thank you!
@punker barbie PLEASE HELP!
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I understand, but the model is tied to the studio, we are responsible for her, so why have a studio account if we have no right to discuss her ban?
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And she is not the holder of the account on which she was banned, the holder of the account is the studio and another person.
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It really is frustrating. CB Support doesn't seem to follow its own policies consistently. One day they're perfectly happy to discuss account matters with a studio's master account, and the next they refuse, saying they're "unable to discuss account details with anyone except the account holder."
That's what makes this so ridiculous. Studios are expected to manage their models' accounts and are held responsible for them, yet when there's an issue that actually requires support, the rules suddenly change. If that's truly the policy, then it should be enforced consistently, not only when it's convenient. Right now it just feels arbitrary, and it's impossible to know what the actual policy is from one support ticket to the next.
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The problem is, things aren't moving forward, there's no answer, it's unclear how long to wait, and they're constantly changing their rules and changing their tune. Overall, customer support CB has always been terrible and disgusting, and the people who work there are unprofessional. In comparison, StripChat support responds faster and provides quality service!
@punker barbie
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user PlayUsSoftly I have confirmed that the support team has resolved your inquiry on June 21st ticket #25630325. Any further questions/issues please contact our official support. Support@chaturbate.com
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