Age verification Review/ False positive - ticket number # K7Z24M-OKGGV

[itsxDemi]

Hi @punker barbie,

I am reaching out to request human intervention for a verification and false-positive account block on our broadcaster account (fluffykittyhole).

• Chaturbate Username / Account: fluffykittyhole
• Support Ticket Number: [K7Z24M-OKGGV]

What Happened:

• fluffy's official Philippine National ID was successfully submitted and approved by the system on this primary account and we did stream earning our first ever tokens.
• We previously hit technical roadblocks trying to submit a passport on a secondary test attempt because we wanted to use her new stage name Demi_2 , which resulted in automated lockout flags across the system.
• Because the National ID was marked as approved on the main account, we attempted to stream back on fluffykittyhole. However, due to an automated glitch or setup misfire, only one stream feed appeared active instead of both, which triggered an erroneous AI automated "age compliance / underage" suspension flag.

Luz is 32 years old and has her approved government-issued ID ready for a manual human review. Because automated replies have gone dead, we are completely stuck behind a bot-driven rejection block.

Please could you ask the support compliance team to manually review our ticket, clear the false-positive flag, and let us know how to properly initialize the stream feed and oversee our upload of our genuine passport details?

Thank you so much for your help!
Much love X

 

[punker barbie]

@itsxDemi I have confirmed that the support team has responded to your inquiry. Ticket #25967130

 

[itsxDemi]

Hi @punker barbie,

Thanks for following up on my enquiry. However, the ticket that was addressed was a separate issue regarding a payment. Our main thread regarding the model application, passport verification, and account access remains unresolved/unanswered.

Weve checked the account dashboard and noticed that all previous application details and associated entries have now completely disappeared, leaving a blank slate with only the account creator's name attached . We haven't received any notification explaining if this was cleared intentionally or wether it was cleared routinely.

Please could you please clarify if a human reviewer did manually clear out the old queue to make way for a fresh submission? As we want to confirm whether we have the green light to reapply now, or if doing so right now will just trigger another automated error or duplicate flag in their system. The reason we are so cautious is because we know how they are easy to withdraw or ban an account.

Any clarification on whether this wipes the slate clean for a fresh application would be greatly appreciated.

• Support Ticket Number: [K7Z24M-OKGGV]
• Chaturbate Username / Account: fluffykittyhole

(Please delete the previous message as an Email was copied accidently)




Thankyou again in advance, for your help


Demi X

 

[punker barbie]

Hi @punker barbie,

Thanks for following up on my enquiry. However, the ticket that was addressed was a separate issue regarding a payment. Our main thread regarding the model application, passport verification, and account access remains unresolved/unanswered.

Weve checked the account dashboard and noticed that all previous application details and associated entries have now completely disappeared, leaving a blank slate with only the account creator's name attached . We haven't received any notification explaining if this was cleared intentionally or wether it was cleared routinely.

Please could you please clarify if a human reviewer did manually clear out the old queue to make way for a fresh submission? As we want to confirm whether we have the green light to reapply now, or if doing so right now will just trigger another automated error or duplicate flag in their system. The reason we are so cautious is because we know how they are easy to withdraw or ban an account.

Any clarification on whether this wipes the slate clean for a fresh application would be greatly appreciated.

• Support Ticket Number: [K7Z24M-OKGGV]
• Chaturbate Username / Account: fluffykittyhole

(Please delete the previous message as an Email was copied accidently)




Thankyou again in advance, for your help


Demi X

TIcket #25967130 is the most recent ticket we have. Support ticket numbers start with a 2.

• [K7Z24M-OKGGV] is an email receipt.

 

[Squinkle]

TIcket #25967130 is the most recent ticket we have. Support ticket numbers start with a 2.

• [K7Z24M-OKGGV] is an email receipt.

I'm not sure if you guys know this over at CB...But when we start a support ticket, no ticket number is provided. We can go back and forth with emails, and still no ticket number.

It's not until the support request is solved and we receive an email asking for feedback, that we are actually shown a ticket number.

 

[itsxDemi]

I'm not sure if you guys know this over at CB...But when we start a support ticket, no ticket number is provided. We can go back and forth with emails, and still no ticket number.

It's not until the support request is solved and we receive an email asking for feedback, that we are actually shown a ticket number.

Squnkle thanks for your input, I dont ever remember ever receiving a ticket number as reference (only the email ones) from CB except this recent one saying they have resolved the issue, but they havnt, theyve just chosen one issue to deal with. All we get from CB are false promises that someone will contact us ..they havnt, all this started last June....but still not one reply.
thats why Ive tried to reach out here.
Many thanks
Demi X

 

[itsxDemi]

Squnkle thanks for your input, I dont ever remember ever receiving a ticket number as reference (only the email ones) from CB except this recent one saying they have resolved the issue, but they havnt, theyve just chosen one issue to deal with. All we get from CB are false promises that someone will contact us ..they havnt, all this started last June....but still not one reply.
thats why Ive tried to reach out here.
Many thanks
Demi X

seems like my passport is on some blacklist..all because of that A.I company CB use for verifications

 

[itsxDemi]

@itsxDemi I have confirmed that the support team has responded to your inquiry. Ticket #25967130

Yes, they did but only resolved part of the issue...

 

[itsxDemi]

Im not allowed to use fluffykittyhole registered to my partnerl, so i created another account new name (itsxxdemi) new email also........yet the application still blocks me.. you see how i was appoved with anational i.D. already, my new passport was so shiney and full of holograms i could never take a decent pic with the verification site they used. it kept rejecting me as you can see.

 

[AmberCutie]

Yes, they did but only resolved part of the issue...

I deleted your attachments, do not post personal identifying information in public spaces.

Im not allowed to use fluffykittyhole registered to my partnerl, so i created another account new name (itsxxdemi) new email also........yet the application still blocks me.. you see how i was appoved with anational i.D. already, my new passport was so shiney and full of holograms i could never take a decent pic with the verification site they used. it kept rejecting me as you can see.

If you're banned/ineligible you can't just make new accounts.

I'm not sure if you guys know this over at CB...But when we start a support ticket, no ticket number is provided. We can go back and forth with emails, and still no ticket number.

It's not until the support request is solved and we receive an email asking for feedback, that we are actually shown a ticket number.

I was about to point out the same thing... any screenshots we EVER see here only show the zendesk number. I feel like most users don't know what their ticket number is.

 

[Vixxen81]

Yeah I just opened my last support ticket emails and no ticket number but there is the email receipt code at the very bottom.

 

[itsxDemi]

Im not allowed to use fluffykittyhole registered to my partnerl, so i created another account new name (itsxxdemi) new email also........yet the application still blocks me.. you see how i was appoved with anational i.D. already, my new passport was so shiney and full of holograms i could never take a decent pic with the verification site they used. it kept rejecting me as you can see.

Amber how do you think can i get this resolved they just dont respond ...Xmas is coming i really need to earn some tokes ..

 

[AmberCutie]

Amber how do you think can i get this resolved they just dont respond ...Xmas is coming i really need to earn some tokes ..

Find another site to work on.

 

[itsxDemi]

Find another site to work on.

Find another site ?

Find another site to work on.

I have, but I woud have liked Chaturbate to help me progess as a cam model. it is a simple issue that could be put right if someone could be bothered to do their job.

 

[SCRIPTA]

It sounds like the original account was registered by your partner, and you're now trying to apply under a different username. One thing I noticed is that you refer to the account and verification process as "we" several times, and you mention that the original account was registered by your partner. Are you applying as an independent broadcaster, or is someone else helping manage your account? I'm just curious about the arrangement, since it seems relevant to understanding the verification issue.

Either way, I hope you can get some clarity from support. Creating additional accounts while the original verification issue is unresolved may complicate things further.

 

[itsxDemi]

I deleted your attachments, do not post personal identifying information in public spaces.


If you're banned/ineligible you can't just make new accounts.


I was about to point out the same thing... any screenshots we EVER see here only show the zendesk number. I feel like most users don't know what their ticket number is.

So how can i get unbanned, no reference ticket number or any reference to say im banned so how could I have known if they dont advice me or give me a reason. supposed to have the accolade of top site, customer service certainly isnt.

 

[itsxDemi]

It sounds like the original account was registered by your partner, and you're now trying to apply under a different username. One thing I noticed is that you refer to the account and verification process as "we" several times, and you mention that the original account was registered by your partner. Are you applying as an independent broadcaster, or is someone else helping manage your account? I'm just curious about the arrangement, since it seems relevant to understanding the verification issue.

Either way, I hope you can get some clarity from support. Creating additional accounts while the original verification issue is unresolved may complicate things further.

Thankyou Written, confusing but how can explain all this to a bot at zendesk yes my partner set up the original account...I created my own account after my application to model on his account was rejected.. i have seen model performing on CB on one or more accounts even solo accounts with different user names ..which at the time i thought was odd ..i just thought the model was trying to earn more coins on another account, we assumed we both had different accounts so i coud appear on either or as guest and we could have couple show..i wanted to keep my solo stream away from my couple stream..thats why i tried to join on more than one account. it was totally innocent but protective on my side too..as i didnt want my clients to see i was actually married already..many thanks for your input X

 

[SCRIPTA]

Thankyou Written, confusing but how can explain all this to a bot at zendesk yes my partner set up the original account...I created my own account after my application to model on his account was rejected.. i have seen model performing on CB on one or more accounts even solo accounts with different user names ..which at the time i thought was odd ..i just thought the model was trying to earn more coins on another account, we assumed we both had different accounts so i coud appear on either or as guest and we could have couple show..i wanted to keep my solo stream away from my couple stream..thats why i tried to join on more than one account. it was totally innocent but protective on my side too..as i didnt want my clients to see i was actually married already..many thanks for your input X

I think the best course of action would be to focus on getting the original account's ban or eligibility restriction reviewed and resolved first. If the restriction is tied to the individual's identity rather than a specific username, creating additional accounts with different usernames and email addresses is unlikely to solve the problem and could potentially complicate matters further.

I would recommend asking Chaturbate Support for a clear explanation of the original restriction and requesting a manual review of the original account's eligibility. Once that has been resolved, she can clarify with Support whether she is permitted to register or use a separate account for solo broadcasts. Trying to work around an unresolved identity-based restriction by creating new accounts is unlikely to be productive.

 

[itsxDemi]

I think the best course of action would be to focus on getting the original account's ban or eligibility restriction reviewed and resolved first. If the restriction is tied to the individual's identity rather than a specific username, creating additional accounts with different usernames and email addresses is unlikely to solve the problem and could potentially complicate matters further.

I would recommend asking Chaturbate Support for a clear explanation of the original restriction and requesting a manual review of the original account's eligibility. Once that has been resolved, she can clarify with Support whether she is permitted to register or use a separate account for solo broadcasts. Trying to work around an unresolved identity-based restriction by creating new accounts is unlikely to be productive.

I think the best course of action would be to focus on getting the original account's ban or eligibility restriction reviewed and resolved first. If the restriction is tied to the individual's identity rather than a specific username, creating additional accounts with different usernames and email addresses is unlikely to solve the problem and could potentially complicate matters further.

I would recommend asking Chaturbate Support for a clear explanation of the original restriction and requesting a manual review of the original account's eligibility. Once that has been resolved, she can clarify with Support whether she is permitted to register or use a separate account for solo broadcasts. Trying to work around an unresolved identity-based restriction by creating new accounts is unlikely to be productive.

Thanks for taking the time to reply Written ..i appreciate that. yes, I would like to chat with a representative from CB but they just will not reply, the replies are vague even about payment details ans still your left guessing. how can I get reconnected with a new ticket number if they havnt issued one and as Squinkle pointed, I only have email references...I have created my own personel CB account now (itsxxdemi) thankyou X

 

[punker barbie]

@itsxDemi Official support for Chaturbate can be reached at support@chaturbate.com. Please contact support directly and kindly be patient while waiting for a response.