Hi @punker barbie Help me please!

[alunitick01]

Hi @punker barbie Help me please!
I am writing to follow up on my support request #25629475.

On June 17, I contacted support because I was unable to receive my funds. cb support provided me with a cryptocurrency wallet address and instructed me to return the funds to that address.

On June 26, I sent the cryptocurrency to the wallet address provided by support and replied, citing the transaction hash as confirmation that the transfer had been completed.

Since then, I have not received any response from support team. I would like to know if my transaction has been received and processed, and when I can expect this issue to be resolved.

I would greatly appreciate it if you could help me with an update as soon as possible.
Thank you for your assistance. I look forward to your reply.

Best regards, Aluntick

 

[alunitick01]

@punker barbie

 

[darthro]

Something does not make any sense here.

You may need to check your email headers from that email that you got from "cb support" to make sure it was from them.

If you could not receive the funds from CB then why would they ask you to send them back as crypto currency??? And why would you send them back if you did not receive them???

 

[m3lissa]

Hi @punker barbie Help me please!
I am writing to follow up on my support request #25629475.

On June 17, I contacted support because I was unable to receive my funds. cb support provided me with a cryptocurrency wallet address and instructed me to return the funds to that address.

On June 26, I sent the cryptocurrency to the wallet address provided by support and replied, citing the transaction hash as confirmation that the transfer had been completed.

Since then, I have not received any response from support team. I would like to know if my transaction has been received and processed, and when I can expect this issue to be resolved.

I would greatly appreciate it if you could help me with an update as soon as possible.
Thank you for your assistance. I look forward to your reply.

Best regards, Aluntick

Hi, when you say "contacted support", we all here assume that you either opened a ticket using the support form on the site or wrote an email to support@chaturbate.com.

As darthro noted, things look weird. Did you happen to contact support anywhere other than the two options stated above? (e.g., telegram, discord, whatsapp, reddit, etc.)

In any case, would you care to share the email address from which you received the crypto wallet info?

 

[punker barbie]

@punker barbie

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[punker barbie]

Hello @alunitick01 I have confirmed that the support team has responded to your inquiry. Ticket #25629475

 

[alunitick01]

@punker barbie Hello again!
I’m having a terrible problem and I don’t know what to do about it. I received my salary from Chaturbate in bitcoins, but the money didn’t reach my active wallet (it didn’t pass the AML verification). I wrote to support, and they asked me to send the money back. I sent it on June 24 and waited for a response and the money. They ignored me for two months and replied on August 24 (because I wrote to you here). I don’t know how long I would have waited for a response if I hadn’t written here. I asked to have my bitcoins sent back to my Bitcoin wallet. They ignored my request and sent me dollars to my Chaturbeat account. They calculated the dollars based on the Bitcoin exchange rate from June 24 and sent it to me at the end of August. I’m terribly disappointed, as this is not the amount I was supposed to receive. I’m incredibly sad that support is using my money as they see fit and buying dollars at the most unfavorable moment. They wait 2 months and then send this to me. Please help me get back the money I earned through hard work.