Repeated Bitcoin Payout Failures Since September Update - No Support Resolution

[Antrop]

Hello @punker barbie !

I am requesting assistance with an ongoing payout issue that has remained unresolved for almost a month.

Chaturbate username: lissa_meooow

I have been receiving Bitcoin payouts successfully for a long time without any issues. However, everything changed after Chaturbate introduced its new payout system on September 22, 2026.

Timeline of the issue:

• September 22: I received an email announcing the new payout system and requesting that I update my payment information. I completed the required steps.
• September 29: I requested a payout, but the payment was not received.
• October 3: The payout was returned to my Chaturbate balance. Support instructed me to correct my payment information to match the identity documents.
• October 9: I updated the payout information according to the instructions and submitted a new Bitcoin Daily Payout request. The request was accepted, but no payment arrived.
• October 19: The payout was returned again, together with additional earnings. I updated the information once more and submitted another Daily Payout request on October 19–20, which the system accepted.
• October 22: I still have not received my funds or any explanation for the repeated payment failures.

I want to emphasize that this issue involves a substantial amount of accumulated earnings. I prefer not to disclose the exact amount publicly, but the financial impact is significant. Having these funds repeatedly returned without any explanation or clear resolution is becoming increasingly concerning.

The most concerning issue is the lack of communication.

I contacted Chaturbate Support on October 13 and October 15, followed up on October 19, and sent another request asking for the exact reason for the failed payouts.

Apart from automated acknowledgments, I have received no substantive response to these recent requests.

I have carefully followed the instructions to update my payout information. However, I still do not know whether the issue concerns personal details, tax information, the Bitcoin payment method, or a problem with the new payout system.

I understand that payout verification may take additional time. What concerns me most is that the same problem keeps occurring without any explanation or guidance on how to resolve it.

Could you please help escalate this case to the Payments Department and request:

1. The specific reason for the repeated payout returns.
2. Confirmation of whether any personal, tax, or payment information needs correction.
3. The current status of my latest Bitcoin payout request.
4. Clear instructions on what is required to resolve the issue permanently.

I am not asking for preferential treatment, only for a clear explanation and assistance in resolving an issue that has persisted for several weeks and already a month.

I can provide additional details privately through official support channels if necessary.

Thank you for your assistance and have a good day!

 

[Liestyst]

I ran into exactly the same reason and pretty much on the same days as you, and I still haven't gotten a clear answer or help from support. I’m in exactly the same situation as you. If you find a way to solve it, let me know, and good luck with that.

 

[Antrop]

I ran into exactly the same reason and pretty much on the same days as you, and I still haven't gotten a clear answer or help from support. I’m in exactly the same situation as you. If you find a way to solve it, let me know, and good luck with that.

Thanks for replying! I'm really sorry you're going through the same thing. It's honestly frustrating, especially when support isn't giving us any clear answers.

Can I ask, were your payouts also returned to your Chaturbate balance, and did they keep asking you to update your payment information? Also, are you using Bitcoin or a different payout method?

I really hope we both get this sorted out soon! I'll definitely let you know if I hear anything useful from support or manage to find a solution.

Hang in there, and good luck to you too!

 

[Liestyst]

Thanks for replying! I'm really sorry you're going through the same thing. It's honestly frustrating, especially when support isn't giving us any clear answers.

Can I ask, were your payouts also returned to your Chaturbate balance, and did they keep asking you to update your payment information? Also, are you using Bitcoin or a different payout method?

I really hope we both get this sorted out soon! I'll definitely let you know if I hear anything useful from support or manage to find a solution.

Hang in there, and good luck to you too!

They refunded my account twice, and before the second time, I got a message that briefly said thanks for updating your account details. After that, I withdrew to this updated TRC20 wallet, and the money never arrived))))) After that, I sent several emails to their support, but honestly, I never got any response. Honestly, I think I probably won't get that money anymore)

 

[Antrop]

They refunded my account twice, and before the second time, I got a message that briefly said thanks for updating your account details. After that, I withdrew to this updated TRC20 wallet, and the money never arrived))))) After that, I sent several emails to their support, but honestly, I never got any response. Honestly, I think I probably won't get that money anymore)

I'm really sorry to hear that. It's frustrating how similar our situations are, especially with the repeated refunds and lack of communication.

I actually heard back from Chaturbate Support today! They finally provided a bit more clarity after all this time, which is at least some progress. Unfortunately, the issue still isn't resolved, and I'm still waiting for my payment.

I really hope things work out for both of us. I'll definitely let you know if I receive my money or find a solution that might help you too.

Please keep me updated if you hear anything on your end.

 

[Liestyst]

How long did it take them to respond after the delay, and what did they do — did they send the money back to your account so you could try to withdraw it to your wallet again? Which wallet do you use? I use the Bitcoin network on Bybit.

 

[Antrop]

How long did it take them to respond after the delay, and what did they do — did they send the money back to your account so you could try to withdraw it to your wallet again? Which wallet do you use? I use the Bitcoin network on Bybit.

It took support about 10 days to give me a proper response after my first message.

The issue happened twice, and I had to submit new requests each time. Support finally provided some guidance, but unfortunately, the situation still hasn't been resolved.

I'll definitely keep you updated if anything changes or I find a solution.

Also, @punker barbie please help us in this question!

 

[Liestyst]

Today I received funds in my TRC20 wallet. I still haven't received messages from support. The funds came to me after a few weeks. I hope your problem will get resolved too. If you have any questions, ask, I'll help you as much as I can.