Access problem to CB

[FlacoS]

Hello.
I wanted to ask for help with something. I forgot my password to access the platform, but unfortunately, the contact email for when I created the account no longer exists. I wrote to support using the web form indicating my new email, but I haven't received a response, or if they send it to my old email, I can't see it.
What can I do? I read a lot questions here in ACF and seems that @punker barbie can help with support from CB. Can you help me please? Or anyone.
Thanks!

 

[punker barbie]

Hello.
I wanted to ask for help with something. I forgot my password to access the platform, but unfortunately, the contact email for when I created the account no longer exists. I wrote to support using the web form indicating my new email, but I haven't received a response, or if they send it to my old email, I can't see it.
What can I do? I read a lot questions here in ACF and seems that @punker barbie can help with support from CB. Can you help me please? Or anyone.
Thanks!

Please provide your username or ticket number so I may pass it along to our Support team

 

[FlacoS]

Please provide your username or ticket number so I may pass it along to our Support team

Hi @punker barbie.
I dont have any ticket...or maybe but in the lost email account.
My user is gordito_shrek
Thanks.

 

[punker barbie]

Hi @punker barbie.
I dont have any ticket...or maybe but in the lost email account.
My user is gordito_shrek
Thanks.

I have confirmed that the support team has responded to your inquiry. Ticket #24717781

 

[FlacoS]

I have confirmed that the support team has responded to your inquiry. Ticket #24717781

Thanks @punker barbie , but can you find out where support respond me. As i say. The email account registered in CB platform is unavailable. When i fill the contact form i also provide a new mail to be contacted, but there is nothing in the inbox. Can you help me with that?

 

[punker barbie]

Thanks @punker barbie , but can you find out where support respond me. As i say. The email account registered in CB platform is unavailable. When i fill the contact form i also provide a new mail to be contacted, but there is nothing in the inbox. Can you help me with that?

TIcket #24717781 received a response on August 27, 2025

 

[FlacoS]

TIcket #24717781 received a response on August 27, 2025

Thanks again @punker barbie . But, where I can see that answer?. The registered email in CB, which I presume is where the answer was send, is not longer available. There is a chance to ask in support that the answer will send to another mail?
All the best.