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Account Banned - Support not replying

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Feb 11, 2021
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Hey @punker barbie ,
We're 2 mates who cam on chaturbate and got our account banned at the start of this month. Everything was fine until around the end of last month when we last checked out account was normal. Neither of us checked it for a little over a week (right after the maintenance update) and we had issues with tipping after that. (We could log in, broadcast, no notifications - just issues with tipping) and emailed support regarding the tipping issue, they got back to us saying that the tips we received in the last 2 weeks were fraudulent and banned out account right away alongside this.

The tips in those 2 weeks are insignificant compared to the amount we usually earn from our shows and the banned account has made us lose all followers which we spent a lot of time accumulating. We keep all our NSFW stuff restricted to Chaturbate so have lost out a lot due to the account ban. We haven't had any replies from support since last week, could you please check this for us?
Our username is Coverg
 
Feb 11, 2021
5
0
1
Hey @punker barbie ,
We're 2 mates who cam on chaturbate and got our account banned at the start of this month. Everything was fine until around the end of last month when we last checked out account was normal. Neither of us checked it for a little over a week (right after the maintenance update) and we had issues with tipping after that. (We could log in, broadcast, no notifications - just issues with tipping) and emailed support regarding the tipping issue, they got back to us saying that the tips we received in the last 2 weeks were fraudulent and banned out account right away alongside this.

The tips in those 2 weeks are insignificant compared to the amount we usually earn from our shows and the banned account has made us lose all followers which we spent a lot of time accumulating. We keep all our NSFW stuff restricted to Chaturbate so have lost out a lot due to the account ban. We haven't had any replies from support since last week, could you please check this for us?
Our username is Coverg
Hey @punker barbie , please give us an update. We've had no replies from support for nearly 2 weeks, even when we followed up.
 
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punker barbie

Chaturbate.com
Industry Representative
Sep 1, 2011
1,531
4
907
163
Orange County, Ca
www.Chaturbate.com
Hey @punker barbie , please give us an update. We've had no replies from support for nearly 2 weeks, even when we followed up.
You have been banned from the Chaturbate community. I can confirm that Support provided details on February 11, 2021, in response to your ticket.
 
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Feb 11, 2021
5
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You have been banned from the Chaturbate community. I can confirm that Support provided details on February 11, 2021, in response to your ticket.
Yes, but we still don't know why we're responsible for it. They mentioned we received fraudulent tips in the last 2 weeks, and we've only received very few tips (most likely from videos posted on our profile) as we didn't cam during the period. You guys must have our stats and we get significantly more tips when we cam. We only have emails about an offline tip of 1 token, and can't access anything else. Also, it's not clear how we're responsible if someone charged back after buying our content. It's the same video that's been on there for a long time and this is the first time something like this has happened.

We both are relying on CB income during this time (specially with the lockdowns) and would be keen to resolve this ban. You guys have all the information about us, we're just requesting if you please review it? Maybe provide us some more info on what happened? We are barred from accessing our account so we can't even check where the tips came from.
 
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