Account banned

[single_fox_4u]

Hello. My account is banned. And this is already 3 days support do not replay and don’t help. I provided all documents they need and everything approved. I’m asking for help. My user name Single_fox_4u.

 

[melissa_tv]

Hi @single_fox_4u, you may find this helpful.

 

[single_fox_4u]

Hello, I hope you are doing well)

Today they unblocked me.
But they again will check my documents to verify my age,
because I don't show my face during the stream.

They do these random checks every 2-3 weeks during the stream and only give me 5 minutes.

I manage to provide my documents + selfie in 5 minutes. Everything is fine with my documents.

But the problem is that it takes them a long time to check the documents, and the system is designed for the entire process to take 5 minutes.
And they themselves don't have time to check my documents within 5 minutes and consider it as i violated and ignored the rules. And after 5 minutes, they block me.
Although after 1 hour, all my documents are successfully approved after verification.
But after I need wait few days and ask them to unblock my account, I have to wait several days and write them many emails.
And I don't know how to solve this problem with them. Since the system is lagging.

 

[punker barbie]

Hello. My account is banned. And this is already 3 days support do not replay and don’t help. I provided all documents they need and everything approved. I’m asking for help. My user name Single_fox_4u.

I have confirmed that the support team has responded to your inquiry. Ticket #25193053

 

[single_fox_4u]

I have confirmed that the support team has responded to your inquiry. Ticket #25193053