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Banned, then permanently banned

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Oct 11, 2022
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Hi @punker barbie Please look into my account Kelly_sofly , I am a verified user and could not complete my image verification due to a slow connection a couple of times but was able to upload the needed information. I was banned and I mentioned what had happened to the support and there was a reply stating I was permanently banned. Please look into this as I have all credentials and was able to upload it, being in a country where the internet is often slow shouldn't permanently ban me.

Thank you,
Account Name: Kelly_sofly
ticket number: non was given
 
@punker barbie I'm following up on my account, I have not replied to a support email to me stating I am permanently banned and any replies I would make would most likely not get a reply. I do not get this because it's a matter of reverifying my verified account. Please look into my account I have complied with all TOS rules, just a delay in completing image verifications due to slow internet in my country.
Kelly_sofly
 
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@punker barbie There has been no recent response from CB support. The Only one I had was the one informing me of a Permanent banned which I'm trying to rebuttal because of image compliance, I had submitted the compliance late due to my internet connection being bad but that shouldn't permanently ban me since I have been verified beforehand. Please look into my account and see that I have complied with all CB's requests and hoping to get my account back.
Thank you,
Kelly_sofly1665882271993.png
 
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image compliance, I had submitted the compliance late due to my internet connection being bad but that shouldn't permanently ban me since I have been verified beforehand
I know there was a countdown to do the verified image within x amount of days, but holy shit, they permanently ban you for not doing it in time? I thought they just removed your ability to broadcast until you're verified again.

I really hope you're able to reverify. In the meantime, I hope you've started signing up to new sites so you don't find yourself unable to pay the bills in 2 weeks. Unfortunately, CB is well known for being banhammer happy and they may not reverse this even when you've done nothing wrong.
 
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@punker barbie I have not received any email and I'm still currently banned, at least send an email about why I'm permanently banned and I'll go with that, but I'm sure I have not broken any major TOS.
Kelly_sofly
 
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@punker barbie I'm wondering if you or any support can look into this because I have not gotten any feedback.
Kelly_sofly
no ticket number....
was banned because there was a delay in submitting my verification documents. nevertheless, it was completed but was still banned.

@KMH , Yes I have started with a new site since CB Has not responded. CB has great traffic flow, unfortunately, support has no customer service skills. I can see that in a near future this will be CB's downfall.
 
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