Hi,
Maybe not the same case but :
I saw more or less the same symptom encountered by another model. She streamed from home, using OBS, and being assisted by a studio.
When she was offline, we could watch another model streaming in her room from another place and not being in the chat, that looked like a pre-recorded video and users could report it to complain.. Then, she has been banned even if she didn't stream at this moment.
(She was not exactly banned but she lost her age verification : as the other model seemed very young, users mostly reported 'underage')
What happened is that studio just mismatched the OBS Key they sent to help this other model who then streamed in a bad room !
So, maybe if you're also using OBS and if you are sure of yourself, you can suggest this case to support, and change your OBS key as soon you can access your room.