Chaturbate service out @punker barbie

[StaffSxmen]

Hi @punker barbie,


I hope you’re doing well.
I’m contacting you on behalf of our studio because for the past several days we’ve been experiencing serious instability issues specifically when streaming on Chaturbate.


Here’s a summary of what’s happening:

• The stream starts but private chats and broadcast connection drop frequently.
• The site becomes slow and unresponsive, even in incognito mode and across different browsers (Chrome, Edge, Firefox).
• Other streaming platforms (such as Stripchat, Bonga, MFC, etc.) work completely fine on the same equipment and connection.
• We use Movistar (ISP), and after full support and troubleshooting with them, the issue persists only with Chaturbate.

We’ve already tried:

• Flushing and renewing IP/DNS (ipconfig /release, /flushdns, /renew)
• Changing DNS to Google (8.8.8.8 / 8.8.4.4) and Cloudflare (1.1.1.1)
• Using different browsers, devices, and even incognito mode
• Contacting Movistar, who confirmed there’s no issue on their side

However, the connection to Chaturbate servers remains unstable — pages freeze, video lags, and private sessions disconnect randomly.


We suspect there may be a routing or peering issue between Movistar and Chaturbate’s CDN servers (AWS or Akamai), as other platforms are unaffected.


Could you please check internally if there are any known issues affecting South American Movistar users or suggest any additional configuration or server information we could use to stabilize our streams?


We’d be happy to share ping, tracert, and pathping results from our network if that helps the technical team investigate.


Thank you very much for your time and support — we really appreciate the amazing work you do in the forum and community.


Warm regards,
[Jose David / Sxmen]
[Colombia]

 

[punker barbie]

Hi @punker barbie,


I hope you’re doing well.
I’m contacting you on behalf of our studio because for the past several days we’ve been experiencing serious instability issues specifically when streaming on Chaturbate.


Here’s a summary of what’s happening:

• The stream starts but private chats and broadcast connection drop frequently.
• The site becomes slow and unresponsive, even in incognito mode and across different browsers (Chrome, Edge, Firefox).
• Other streaming platforms (such as Stripchat, Bonga, MFC, etc.) work completely fine on the same equipment and connection.
• We use Movistar (ISP), and after full support and troubleshooting with them, the issue persists only with Chaturbate.

We’ve already tried:

• Flushing and renewing IP/DNS (ipconfig /release, /flushdns, /renew)
• Changing DNS to Google (8.8.8.8 / 8.8.4.4) and Cloudflare (1.1.1.1)
• Using different browsers, devices, and even incognito mode
• Contacting Movistar, who confirmed there’s no issue on their side

However, the connection to Chaturbate servers remains unstable — pages freeze, video lags, and private sessions disconnect randomly.


We suspect there may be a routing or peering issue between Movistar and Chaturbate’s CDN servers (AWS or Akamai), as other platforms are unaffected.


Could you please check internally if there are any known issues affecting South American Movistar users or suggest any additional configuration or server information we could use to stabilize our streams?


We’d be happy to share ping, tracert, and pathping results from our network if that helps the technical team investigate.


Thank you very much for your time and support — we really appreciate the amazing work you do in the forum and community.


Warm regards,
[Jose David / Sxmen]
[Colombia]

Please provide your username or ticket number so I may pass it along to our Support team.

 

[BlackWizard]

Its happening all the time for many of us. On reddit is so many posts about it. I think they not gonna to do nothing with that.