Hi, ACF. I was hoping my first post would be different, but here I am asking for help (or at least an explanation) for one of my friends.
Issue:
Around 8 days ago, one of my friends created a new account, verified it (she's not new on CB, she just wanted to start from scratch) and started streaming.
A few hours into the stream, out of the blue, her account was banned for 'age verification' issues.
I know she submitted proper verification because it was not her first time.
She's aware of the rules, since she has been (successfully) streaming for more than a few months on her old account.
She, of course, mailed support a couple of times, starting 7 days ago, but got no response so far.
We would really appreciate some feedback (support could mail her directly) about what exactly is the issue here.
She tried creating another account (second one below), which got banned almost instantly.
Username(s):
get_drunk_with_me (first one to be banned)
beer_and_striptease (second attempt)
CC @punker barbie
Thank you for reading.
Edit: I'm creating this thread myself because she finally fell asleep after sobbing all day and only now I had the time to research alternative methods to get in touch with CB since support seems to ignore her.
Issue:
Around 8 days ago, one of my friends created a new account, verified it (she's not new on CB, she just wanted to start from scratch) and started streaming.
A few hours into the stream, out of the blue, her account was banned for 'age verification' issues.
I know she submitted proper verification because it was not her first time.
She's aware of the rules, since she has been (successfully) streaming for more than a few months on her old account.
She, of course, mailed support a couple of times, starting 7 days ago, but got no response so far.
We would really appreciate some feedback (support could mail her directly) about what exactly is the issue here.
She tried creating another account (second one below), which got banned almost instantly.
Username(s):
get_drunk_with_me (first one to be banned)
beer_and_striptease (second attempt)
CC @punker barbie
Thank you for reading.
Edit: I'm creating this thread myself because she finally fell asleep after sobbing all day and only now I had the time to research alternative methods to get in touch with CB since support seems to ignore her.