Hi !

[Pororo]

Hello @punker barbie ! Could you help please?
I had a personal account, but my studio had all the data. I tried to regain access through support and my passport. In the end, my studio stole access to my account and deliberately started a broadcast without my permission. They intentionally put prrson whose documents were banned in the frame. They also wrote to a member on my behalf and tried to lure him to third-party platforms, for which I also received a warning.
The account name with what they started the stream is _molly_molly_molly_. I also tried adding my documents to another account to make sure the problem was with the documents and not the account itself. The second account name is U_so_cute_bb. I contacted support from different email addresses, but they didn't respond.
Please tell me, are my documents permanently banned? Is there anything I can do to prove my innocence or is the ban uncontestable?

 

[SCRIPTA]

The suspension usually applies to the person tied to the ID verification, not just the specific account. If your identification was used on a studio account that was banned, any new accounts created with that same ID may also be automatically suspended.

To resolve it, you’ll need to contact Chaturbate support directly. Send a message to support@chaturbate.com or open a ticket through the SUBMIT A REQUEST portal.

In your message, explain the situation and ask them to disassociate your ID from the previously banned studio account. Once that’s cleared, you can also ask them to confirm whether you’re allowed to create a new individual account. In the meantime, STOP creating new accounts as it may be interpreted as an attempt to circumvent their BAN which is against their TOS.

 

[Pororo]

Thank you! I've already written them several emails, but they haven't responded. However, I didn't ask to unlink my documents from the studio account. Also, this account wasn't registered as a studio account; it was a personal account. Should I try emailing them again?

 

[punker barbie]

Thank you! I've already written them several emails, but they haven't responded. However, I didn't ask to unlink my documents from the studio account. Also, this account wasn't registered as a studio account; it was a personal account. Should I try emailing them again?

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible. Emails are handled in the order received, so sending multiple messages on the same inquiry may delay our response.

 

[Pororo]

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible. Emails are handled in the order received, so sending multiple messages on the same inquiry may delay our response.

I understand you. Thank you very much for your reply, I will continue to wait for a response by email.