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How to get a promotional period when working as a pair

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Nov 3, 2026
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Hello @PunkerBarbie
I started streaming on my own, but when I added my boyfriend to my account, my promotional period was canceled. Neither he nor I had ever streamed before.
A month earlier, we created an account where he uploaded his documents (we didn’t add my documents there instead, we created a new account for him, and I think that’s exactly where the problem lies. However, I don’t know how to recover the old account, especially since it wasn’t even linked to an email address). We discussed the possibility of him participating in my streams, but unfortunately, we lost the password to that account. Although he went through the document verification process there, no streams ever took place, and neither he nor anyone else ever appeared on camera. What should I do so my boyfriend can join my account while keeping my promotional period? I started streaming on my own, but when I added my boyfriend to my account, my promotional period was canceled. Neither he nor I had ever streamed before.
 
Hello @PunkerBarbie
I started streaming on my own, but when I added my boyfriend to my account, my promotional period was canceled. Neither he nor I had ever streamed before.
A month earlier, we created an account where he uploaded his documents (we didn’t add my documents there instead, we created a new account for him, and I think that’s exactly where the problem lies. However, I don’t know how to recover the old account, especially since it wasn’t even linked to an email address). We discussed the possibility of him participating in my streams, but unfortunately, we lost the password to that account. Although he went through the document verification process there, no streams ever took place, and neither he nor anyone else ever appeared on camera. What should I do so my boyfriend can join my account while keeping my promotional period? I started streaming on my own, but when I added my boyfriend to my account, my promotional period was canceled. Neither he nor I had ever streamed before.
girlsecho this is my account om cb first and the first and only one, bf has now been added to the account via a persona
 
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Hello @PunkerBarbie
I started streaming on my own, but when I added my boyfriend to my account, my promotional period was canceled. Neither he nor I had ever streamed before.
A month earlier, we created an account where he uploaded his documents (we didn’t add my documents there instead, we created a new account for him, and I think that’s exactly where the problem lies. However, I don’t know how to recover the old account, especially since it wasn’t even linked to an email address). We discussed the possibility of him participating in my streams, but unfortunately, we lost the password to that account. Although he went through the document verification process there, no streams ever took place, and neither he nor anyone else ever appeared on camera. What should I do so my boyfriend can join my account while keeping my promotional period? I started streaming on my own, but when I added my boyfriend to my account, my promotional period was canceled. Neither he nor I had ever streamed before.
I have confirmed that the support team has responded to your inquiry. Ticket #26039087
 
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