So, from that attachment you supplied from CB, it tells us exactly what
@cbhours already told you to do.
Go to the link that was given, does it work? Does it NOT work? If it doesn't work, what happens? Does it say a banned message, or does it redirect you back to the main page?
If it redirects to the main page, try clicking the link again a few other times. I have had the redirect to main page bug happen about 10 times in a row a lot of times, it's frustrating but it does *eventually* work.. So read what we are saying and try it. Or at the very least, tell us exactly what is happening - describe what you see after you click the link, etc. We can't see what you see, and it's more than likely an obvious "fix" or you've actually been banned properly for violating TOS, in which case
@punker barbie will then try to help you. But as mentioned, she is "the middle man" and has to talk with others then relay the info back to you, when she is able to - this is not her primary job (to come here and help, it's an addition/bonus for all of us).
If the link does work, you SHOULD then see options to upload your IDs.
Do you see these or no?
There is literally no point in make a fresh account, as if this one is banned for violating a TOS, it will most likely get banned too.
Wait so you haven't submitted IDs? Can you access
https://chaturbate.com/accounts/age_verification/ ?
what happens when you click the link? if it keeps taking you back to chaturbate.com try in incognito and see if that helps as sometimes theres a weird redirect glitch.