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Is Chaturbate On A Ban. Spree??

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Apr 5, 2020
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Different Forum groups here are in discussion of diverse Agendas. Ways to improve cam quality and many helpful stuff. Chaturbate on the other hand has every member Pleading for a Restoration of their accounts. Helps Me Wonder, Is Chaturbate on a BAN Spree, or has Ambercutie become the best platform to appeal for the BANs? What makes models so attached to the site that so hard for them to Move on. In my experience, other sites like MFC are offering the same quality of service?
 

AmberCutie

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I think you are right, i don't know how many would be required but with enough numbers ur probably right but I think its probably a really bad idea to post that idea in a public forum.
Nobody here is evil enough to do it, especially because we know it would work and put an innocent cam model at risk of losing their job.

The sad part is that this is already happening, there have been many posts here saying that some trollish member or jealous model reported them for some random thing and suddenly they were banned.
 
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May 18, 2020
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some trollish member or jealous model
You mean "the incredible Chaturbate community"?

Whatever their policies are (we can probably all agree that 2257 is a good thing), they're still not communicating the reasons for banning models despite having one. This thread almost makes it sound like CB's competitors couldn't care less what the age of the models are and that they are accepting models left and right without any checks. We all know that isn't true.

Based on the noise level in the cam site forums here, why is CB different from everyone else with regard to support and communication when they boot models from their platform? They likely not the only site who ban. Fine, err on the side of caution, but don't make it a Kafka process.
 
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Dec 4, 2020
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If its an issue with forged or altered documentation, then only CB is to blame if they are approving these documents and allowing a model to broadcast.
Forged ID documents can be so convincing that even law enforcement officials find an up-close inspection in person is often the only way to spot a fake. I don't know what the answer is, when that's clearly not possible as a means of verifying ID on a global business, but sending a photo is never going to be an iron-clad guarantee. But from a potential litigation point of view, I would think the current process covers off the 'reasonable steps to confirm ID' requirement.
I also don't agree with any further automation of customer service. IMO, if a big organisation takes the decision to ban a worker/contractor and prevent them from working, that should be backed up with solid evidence of wrong-doing after a proper review of the circumstances, not a knee-jerk reaction following an anonymous report/complaint. And crystal clear communication to that person, sent from a real person (not some 'auto-ban-bot-3000') as to the reason for their ban and the next steps, if any.

ETA: is there any published statistics available of approximate broadcaster (not overall membership) numbers of each of the top cam sites, to see if CB issues are over-represented compared to others?
 
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They've created a huge mess for themselves because verification doesn't come first in the list of steps to start streaming there. Everything stems from that one singular problem. Not verifying them before streaming means support has to field all these extra reports which I am sure clogs the inbox, they have to verify and re-verify them later on which wastes more time, they have to act instantly on these reports because not everyone is verified to begin with, I mean... The connection seems clear.
 
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They've created a huge mess for themselves because verification doesn't come first in the list of steps to start streaming there. Everything stems from that one singular problem. Not verifying them before streaming means support has to field all these extra reports which I am sure clogs the inbox, they have to verify and re-verify them later on which wastes more time, they have to act instantly on these reports because not everyone is verified to begin with, I mean... The connection seems clear.

So you are saying that it is possible to stream/broadcast on CB prior to being age verified under 2257 requirements?
 
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So you are saying that it is possible to stream/broadcast on CB prior to being age verified under 2257 requirements?
I am saying there is something wrong with the initial process if they believe that an account owner who has already submitted any requested documentation, and has started streaming, then requires further/re-verification based on a member report.
 
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Dec 4, 2020
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So you are saying that it is possible to stream/broadcast on CB prior to being age verified under 2257 requirements?
Absolutely, you can broadcast on CB without being age-verified, as I found out myself 6 months ago: The requirement for being verified is if your account wants to accept tokens. To me, that is ludicrous - like, it's OK to potentially facilitate a minor broadcasting via your platform, as long as it's not financially motivated????

But that's a sideshow to the question under discussion.
IMO (and that's all it is, speculation on my behalf) it could be because CB has been in business for a while now and the ID on file for some broadcasters would be years old, possibly expired; and who knows what process was in place at that time for reviewing those IDs? What if CB has found some prior endorsed ID to now be questionable, and they are playing safe and using any new flags raised on an account to re-check ID.
 
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Jan 21, 2022
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Hello, I'm sorry, I'm writing off topic. I was born in 1988, sent documents to CB. They write to me that the account is banned, you do not commit! How are documents checked in general and why should they be sent then??? The rules say you can’t drink on camera, urinate, suffocate, but everyone does it! Why aren't they banned???
 
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May 18, 2020
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Hello, I'm sorry, I'm writing off topic. I was born in 1988, sent documents to CB. They write to me that the account is banned, you do not commit! How are documents checked in general and why should they be sent then??? The rules say you can’t drink on camera, urinate, suffocate, but everyone does it! Why aren't they banned???
It's not off topic in my opninion, because it's exactly what we are discussing here; the seemingly random, mysterious and sometimes unfair treatment Chaturbate support give models. However much they pat themselves on the back internally, it still appears strange when viewed from the outside.

But to answer your (possibly rhetoric) question: nobody besides Chaturbate can answer your questions, but the best you can hope for now is either a "it was a mistake" or "we can confirm support has answered your email".
 
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Dec 4, 2020
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The rules say you can’t drink on camera
Just seeking to clarify, the rule is that "Performing while intoxicated, whether from alcohol or drugs (prescription, legal or illegal), is strictly prohibited".
Might seem pedantic, but having a drink does not equal intoxication.
Since these threads are discussing broadcasters possibly being unfairly banned (even temporarily) following member complaints/reports, it's relevant to make sure the rules are understood by broadcasters and viewers alike.
 
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Jan 21, 2022
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Just seeking to clarify, the rule is that "Performing while intoxicated, whether from alcohol or drugs (prescription, legal or illegal), is strictly prohibited".
Might seem pedantic, but having a drink does not equal intoxication.
Since these threads are discussing broadcasters possibly being unfairly banned (even temporarily) following member complaints/reports, it's relevant to make sure the rules are understood by broadcasters and viewers alike.
The thing is, I'm being blocked as a minor. Although I was born in 1988. And popular girls who openly drink beer don't block them from vodka?! What is the point of supporting the site and in general any rules ?! Models also openly ask to transfer money in PM to PAYPAL, although this is also prohibited!
 
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punker barbie

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We appreciate that at times not everyone agrees with particular policies and that someone reading this thread or forum might get the false impression that Chaturbate is on a “banning spree.” The reality is that the number of broadcaster accounts banned or suspended due to rules violations is very, very small compared to the size of our worldwide broadcasting community. Frankly, we make no apologies for our compliance procedures. Our efforts are all intended to ensure that CB is a safe and welcoming adult community.

While we appreciate that schoolgirl, etc role play is part of many sexually healthy adults’ sex lives, we stand by our policy of not allowing broadcasters who appear to be under the age of 18, even when they have provided their government issued photo identification, as the CB platform is not a meeting spot for people with an illegal interest in children to come and connect. We do provide warnings before taking action.

For your information unfounded/targeted reporting is a bigger issue than most broadcasters realize because the vast majority of broadcasters who are targeted with this type of activity are completely unaware as our review prevents any action against the targeted individual.

We hope this post may be useful to some of the commenters here. We appreciate that it will not address all concerns in this thread. We don’t want to get in a back and forth but did want to let everyone know that your comments/concerns have been seen and understood.
 
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Dec 4, 2020
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we stand by our policy of not allowing broadcasters who appear to be under the age of 18, even when they have provided their government issued photo identification, as the CB platform is not a meeting spot for people with an illegal interest in children to come and connect. We do provide warnings before taking action.
Appreciate the response. Also that you don't want to get into a back-forth discussion. But can I ask about the above statement, as it seems to me to be one of the harshest stances, unless I've misunderstood.
Are you saying that if someone, who has provided appropriate ID that confirms they are legally an adult, just looks youthful, that CB will ban them?
Or is it meaning that a verified adult deliberately trying to portray themself as a minor (whether by use of clothing, props, behaviour, dialogue etc) would get banned if they ignored a warning from CB to cease doing that?
If it's the first, I think that's very unfair. How do you impartially and consistently assess the age someone appears to be?
If it's the second, I understand, but would urge CB to reconsider some of the available hashtags and categories currently allowed on the site.
 
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AmberCutie

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want to let everyone know that your comments/concerns have been seen and understood.
I think the most important one that seems to have been ignored is to improve the amount of information and communication given to users and broadcasters that are hit with a sudden ban. And to clear up the "limbo period" between when someone is verified and the first time they stream after that.

I've been saying for years that a few simple changes of phrasing and additions of sentences could save a lot of headache for both CB and your users/broadcasters.
 
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Oct 29, 2021
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I can only speculate of course, but poorly trained and poorly supervised support staff still need to close their tickets because some middle manager is monitoring their metrics, so they err on the side of caution by shooting first and asking questions later. If top management is deathly afraid of the payment processors, it's not such a stretch to imagine the culture of fear spreading from the very top to the very bottom. There is just too much revenue to worry about, so they bow to their invisible masters Mastercard, Visa et. al. who only grudgingly approve their making money on naked people. The all powerful and holy dollar.

I've worked in places like that; "this place is about profit, so fuck right off with your kumbayah shit". No money is spent on platform/systemic improvement, "soft" projects, support, training, admin routines or anything else that isn't directly contributing black to the bottom line.

If CB has an organizational problem right now, it's nothing compared to the PR problem that is slowly building. Or boiling, as it were.
I don't think they ban in an overt token grab- I think they ban because they dgaf about models and the business they've built- cya is all they care about. That said, the net result is that they are banning many people for little or no reason and that IS enriching them in an illegal manner. All contracts have an implied covenant of good faith and fair dealing. This means that the bans have to be for legit reasons and CB must have belief that their banning process meets this standard. CB knows it does not. Thus they are not only in violation of this covenant, but they know they are receiving monetary gain while doing so.

If we get banned and they keep tokens of any significance, we will sue and offer to be lead in a class action suit. I believe this is the only way they will change their practices. CB has built a fantastic platform. With a few exceptions, alternatives bring in a fraction of what CB does. Watch anyone split streaming and compare the tokens- SC CS BC together bring in less than 20% of CB. THAT is why people depend on CB. Given their revenues,, t really wouldn't take much for CB to right their support ship; but they clearly have no interest in doing so; which is disheartening.
 
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Oct 29, 2021
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Quote from a punker barbie post a while back

Quote from: https://www.ambercutie.com/forums/threads/pornhub-and-pirated-content.38046/page-3#post-1082391

I think thats the only one i found that talks about it.
Yeah
I think most people here would agree that its a problem but CB wants to be overly cautious about the situation. They clearly said "In fact, we are proud of the fact that we are often criticized on public forums for our strict policy of terminating people from the CB platform for simply looking underage (despite having provided age verification)." which I interpret as: if visa/mastercard/discover etc start banning cam sites it most certainly isn't going to be our fault!
Except none of this is true. I've seen a 23 year old banned for looking "too young" after streaming for a year while, at the same time, they have no problem when girls name their room 'high school girl' with #daddy hashtags and 'role play'- EXACTLY what they say is forbidden. So go ahead and try to square that circle.

Self tipping is a ban offense- but it is so obvious in one front page room that it HAS to be a known given the years it has gone on. Appearing intoxicated is a reason to ban, but getting drunk in the objective in some room titles and some are 'about to pass out' level drunk on the daily with no consequences. Public broadcasts are a no-no, but I've seen many instances.

I like that there is some room to screw up or get off with a warning/don't do it again. But the 'banned for life' vs 'i see nothing' uneven treatment is ridiculous for a company of this size.
 
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Jul 27, 2021
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IMO (and that's all it is, speculation on my behalf) it could be because CB has been in business for a while now and the ID on file for some broadcasters would be years old, possibly expired; and who knows what process was in place at that time for reviewing those IDs? What if CB has found some prior endorsed ID to now be questionable, and they are playing safe and using any new flags raised on an account to re-check ID.

The ID has expired seems to be a little illogical to me. If the ID proves that they where over 18 years old 6 months ago, then the passage of time is only going to have them getting older.
 
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The ID has expired seems to be a little illogical to me. If the ID proves that they where over 18 years old 6 months ago, then the passage of time is only going to have them getting older.
Plenty of threads here in the CB support section about broadcasters needing to upload latest ID.
 
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We hope this post may be useful to some of the commenters here. We appreciate that it will not address all concerns in this thread. We don’t want to get in a back and forth but did want to let everyone know that your comments/concerns have been seen and understood.
One of the repeated complains that I think you might wish to try and fix is the poor communication with regards to bans. It seems a lot of people get ban notices and have no way of working out what they did wrong and how to rectify it. I suspect that a lot of this is made worse by the perception that the people dealing with the support email are not actually reading the emails and understanding what is written in them.
 
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The ID has expired seems to be a little illogical to me. If the ID proves that they where over 18 years old 6 months ago, then the passage of time is only going to have them getting older.
ID expiration would explain re-verification, because an ID is no longer considered valid once it hits the expiration date. I wouldn't expect that an ID issued when a model is 18 would still be valid when they turn 30. So it makes perfect sense to have currently valid ID's under 2257 requirements on file.

But the important thing is how CB's system is setup to deal with expiration issues. One would think that CB's system would be setup to where the broadcasters account was issued an "expiration date" when the account is created, where the account is automatically flagged for a manual review -at least 90 days- prior to the expiration of the currently stored ID/documentation, to give the model a chance to renew their ID/Passport..etc. before they are blind-sided at the last possible moment.

I appreciate @punker barbie response in the matter. The only thing I take issue with, is the portion of her response pertaining to targeted reports for "looking too young". If they are manually reviewing reports prior to issuing a ban, then why are we still seeing all the posts here about the issue?
 
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Jan 23, 2018
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Different Forum groups here are in discussion of diverse Agendas. Ways to improve cam quality and many helpful stuff. Chaturbate on the other hand has every member Pleading for a Restoration of their accounts. Helps Me Wonder, Is Chaturbate on a BAN Spree, or has Ambercutie become the best platform to appeal for the BANs? What makes models so attached to the site that so hard for them to Move on. In my experience, other sites like MFC are offering the same quality of service?
Well for a man, everything other than Chaturbate is a total time waste. Other pages won´t even host you, others like xhamsterLive are timewaste - you´re streaming in front of like 7-10 people.
Appearantly, if small streamers on CB get too many token, they see it like stealing off of them. Less people buying tokens on average, whereas big names generate more income for CB by buying immense ammounts of tokens.
Compare big and small streamers, big streamers make CB more money in the end. So they cut off as many as loose ends they can. Seeing my case, a minor inconvenience is enough to banhammer you. Considering CB having the worst customer service there is on this godforsaken planet (just right after game company EA), there is likely no chance to get your account back - because they want it like that. Many did right to abandon CB and go for OnlyFans, where the platform actually cares somehow - unregarding of the last dispute that OnlyFans had with MasterCard. Their hands were tied. Chaturbate chooses to fuck their people over.
 
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May 18, 2020
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Compare big and small streamers, big streamers make CB more money in the end. So they cut off as many as loose ends they can.
The very real problem with that - if they actually think this way - is that if you constantly remove the outliers, you will end up with nothing *but* outliers and become very vulnerable. Microsoft did the same thing a few years ago; all middle managers were instructed to get rid of the bottom 10% of people in terms of performance, but instead of streamlining the team's performance it led to a massive office politics clusterfuck and talent who focused more on oneupmanship than actually delivering product. Based on the CB support noise here, the same thing is arguably happening for them.

It would probably help if they thought of models as people instead of as a revenue stream. But what can you do. It's all about short term dollars.
 
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AmberCutie

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One thing I will say is that if majority of the people who come here about a CB ban are as bad at following instructions there as they are here at ACF, it's understandable so many of them get banned.

Instructions are to start a new thread for your issue, and include your username/ticket number in it. Then ONLY reply in that thread for follow up. Also to post in English.

Probably 75% of the time I'm deleting instead of approving new posts because they are replying to someone else thread, making multiple threads, or posting in another language.
 
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AmberCutie

ACF Owner & Admin. (I don't work for CB.)
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@amberlynnegirl
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AmberCutie
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Also looks like we had another studio come in and create tons of accounts and threads. Deleted a bunch today.
 
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At the very least the reporting system should be setup to flag an account for review -before- a ban is issued. If CB is doing its due diligence checks under 2257 requirements before an account is allowed to broadcast and earn tokens
There is always the potential that the person being broadcasted is not the person who verified. They're trying to avoid broadcasting illegal content. Did you see what happened to pornhub? There was a giant media backlash. There was a huge change in policies, with much more draconian policies.

I noticed that as well some UA and RU models are getting banned or not able to registrate even if they never worked on Cb before.
By any chance are they in UAE or RU? Because porn is illegal in UAE. And it illegal to produce porn in RU. There are similar complaints from models in china, and vietnam.
 
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Nov 23, 2021
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There is always the potential that the person being broadcasted is not the person who verified. They're trying to avoid broadcasting illegal content. Did you see what happened to pornhub? There was a giant media backlash. There was a huge change in policies, with much more draconian policies.


By any chance are they in UAE or RU? Because porn is illegal in UAE. And it illegal to produce porn in RU. There are similar complaints from models in china, and vietnam.
I am not sure if they were physically in Russia or Ukraine at the moment of the ban. But if model is from these countries it doesn't mean she/he is braking the law. It would be stupid to start banning by ethnicity.
 
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Jun 4, 2021
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Broadcasting for money is illegal in russia but cb isnt going to ban girls just because they're from russia, if they did then they would lose at least a quarter of their income and about a third of their broadcasters.
 
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Broadcasting for money is illegal in russia but cb isnt going to ban girls just because they're from russia, if they did then they would lose at least a quarter of their income and about a third of their broadcasters.
AFAIK, the rules that prevent camming in Russia are around explicit content, rather than monetary gain. A good friend there had to radically change her show about a year ago when the authorities in her area started to target the studio houses there. Ended up being non-explicit in her public show, and saving the rest for private only.
 
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