Missing $17,000 + $803 wire payouts for months – only getting generic replies from support

[bustygf]

Hi everyone,

I’m posting here because I really don’t know what else to do, and I saw that issues like this sometimes get resolved with help from staff here.

My Chaturbate username: bustygf

I have two missing wire transfers that have been “in limbo” for months now:

1. $17,632 wire sent on November 6th

• Payout method: Zen.com.
• Zen rejected the payment on November 28th because they don’t accept adult payments.
• I have official proof from Zen: a PDF confirmation and screenshots from the Zen app showing the rejection and that the funds were sent back.
• However, the funds never came back to my Chaturbate account and are not with Zen either.

1. $803 wire sent on December 2nd to my regular bank account

• My bank confirms they have never received or credited this payment.
• They also confirmed there is no record/trace of this transfer in their system.
• The money hasn’t been returned to my Chaturbate account either.

I have contacted Chaturbate support many times over the past 2–3 months.
Every single time I get the exact same generic answer:

“At this time, the payments have not been returned to us, and we are still awaiting an update from the payment processor. Please rest assured that we are actively monitoring the situation.”

I already asked for:

• SWIFT/MT103 or any proof of the wires.
• Any reference or ticket number with the payment processor.
• Any communication with Zen.com about the rejected $17,000 payout.
• A realistic timeline.

None of this has been provided so far, just the same copy-paste response.

These are my earnings, and it’s a very big amount for me. Both payouts are now stuck for months, with no clear information where the money actually is.

@punkerbarbie, could you please help take a look at my case or forward it to the right person/team?

I can provide all evidence if needed:

• Zen.com PDF and screenshots of the rejection.
• Bank confirmation that the $803 wire was never received.
• Full email history with Chaturbate support.
  I’m happy to DM or upload redacted versions if required.

Thank you in advance for any help or advice.

bustygf

 

[droopla]

let's tag punker barbie on the right way

@punker barbie

 

[bustygf]

let's tag punker barbie on the right way

@punker barbie

ohh yes thank you very much

 

[punker barbie]

ohh yes thank you very much

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.