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My account was banned over 1 year ago

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Sep 9, 2025
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Hey, my account was banned in April 2025, and I still don’t know what I did wrong. About six months ago, Support told me that the ID I submitted for verification was considered fraudulent or didn’t belong to me, but that’s not true. It was my own valid ID, and I completed the verification myself.

I’ve contacted Support again, but I’m worried they won’t review my case properly. Has anyone experienced something similar or knows what I can do to get my account back?

My username is: simoneq04
 
Hey, my account was banned in April 2025, and I still don’t know what I did wrong. About six months ago, Support told me that the ID I submitted for verification was considered fraudulent or didn’t belong to me, but that’s not true. It was my own valid ID, and I completed the verification myself.

I’ve contacted Support again, but I’m worried they won’t review my case properly. Has anyone experienced something similar or knows what I can do to get my account back?

My username is: simoneq04

For reference...
My account was banned almost one year ago and I still can't get it back. Today I got such an email from the support:
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I would like to notice that I used my ID and I have no idea why they banned me. Can someone help me with my issue?
I have confirmed that the support team has responded to your inquiry. Ticket #24772447
 
Upvote 0
Hey, my account was banned in April 2025, and I still don’t know what I did wrong. About six months ago, Support told me that the ID I submitted for verification was considered fraudulent or didn’t belong to me, but that’s not true. It was my own valid ID, and I completed the verification myself.

I’ve contacted Support again, but I’m worried they won’t review my case properly. Has anyone experienced something similar or knows what I can do to get my account back?

My username is: simoneq04
Support confirmed they previously provided you with a detailed response. Unfortunately, support is unable to assist further
 
Upvote 1