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Need advice about evidence review and report categories on Stripchat

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Jun 25, 2026
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Hello everyone

I am looking for advice from people who have experience with Stripchat reports and moderation decisions.

I submitted a report and later an appeal, but both were denied. I am not trying to reopen the case here. What I want to understand is how the moderation process works and whether I may have categorized the issue incorrectly.

My evidence consists of a Google Drive folder containing:

  • Screenshots.
  • Chat conversations.
  • A timeline of events.
  • PayPal dispute records.
  • Additional conversations obtained months later.
Most of this evidence is in Spanish.

My questions are:
  1. Does Stripchat moderation actually review external evidence such as Google Drive folders, PDFs, screenshots, and chat records?
  2. If the evidence is in Spanish, is it normally reviewed and translated, or should important parts be translated into English?
  3. When a case involves off-platform communication, Telegram contact, and external payment discussions, what report category is usually considered the most appropriate?
  4. Has anyone successfully had a complex report reviewed when the evidence was spread across multiple files rather than a single screenshot?
I have report IDs available if a Stripchat representative needs them.


Any guidance would be appreciated.
 
Solution
Hello @Q3zz0

Regarding activities that take place on Stripchat, please note that models are permitted to share access to their messaging platforms, such as Telegram, WhatsApp, or Snapchat. They may also sell access to these platforms in exchange for Stripchat tokens. This alone is not a violation.

However, they cannot use Stripchat to advertise or arrange off-platform shows or off-platform payments. For example, a statement such as, "I will do a show for you on Snap," said on Stripchat, would be a violation because it uses Stripchat to promote an off-platform performance.
Hello everyone

I am looking for advice from people who have experience with Stripchat reports and moderation decisions.

I submitted a report and later an appeal, but both were denied. I am not trying to reopen the case here. What I want to understand is how the moderation process works and whether I may have categorized the issue incorrectly.

My evidence consists of a Google Drive folder containing:

  • Screenshots.
  • Chat conversations.
  • A timeline of events.
  • PayPal dispute records.
  • Additional conversations obtained months later.
Most of this evidence is in Spanish.

My questions are:
  1. Does Stripchat moderation actually review external evidence such as Google Drive folders, PDFs, screenshots, and chat records?
  2. If the evidence is in Spanish, is it normally reviewed and translated, or should important parts be translated into English?
  3. When a case involves off-platform communication, Telegram contact, and external payment discussions, what report category is usually considered the most appropriate?
  4. Has anyone successfully had a complex report reviewed when the evidence was spread across multiple files rather than a single screenshot?
I have report IDs available if a Stripchat representative needs them.


Any guidance would be appreciated.
Additional context in case it helps:

One of the reasons I am asking is because I may have categorized the issue incorrectly when submitting reports.

At different times I used different report categories depending on where the report was submitted.

When reporting content directly, I generally selected "Scam and/or fraud" because the situation involved an external payment arrangement that later resulted in a PayPal dispute.

When reporting the model profile itself, I sometimes selected categories related to advertising or arranging communication outside the platform because the interactions involved Instagram, Telegram, and discussions that continued outside Stripchat.

Because of this, I am genuinely unsure whether the issue was reviewed under the most appropriate category or whether I should have approached it differently.

My goal here is not to argue with moderation decisions but to understand how these types of reports are normally evaluated and what kind of evidence is considered most relevant.
 
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Additional context in case it helps:

One of the reasons I am asking is because I may have categorized the issue incorrectly when submitting reports.

At different times I used different report categories depending on where the report was submitted.

When reporting content directly, I generally selected "Scam and/or fraud" because the situation involved an external payment arrangement that later resulted in a PayPal dispute.

When reporting the model profile itself, I sometimes selected categories related to advertising or arranging communication outside the platform because the interactions involved Instagram, Telegram, and discussions that continued outside Stripchat.

Because of this, I am genuinely unsure whether the issue was reviewed under the most appropriate category or whether I should have approached it differently.

My goal here is not to argue with moderation decisions but to understand how these types of reports are normally evaluated and what kind of evidence is considered most relevant.
To be honest, I think the reason I ended up documenting all of this is because the whole thing stayed in my head for months.

Back in March I was just a regular user. I wasn't some investigator, I wasn't trying to catch anyone breaking rules, and I barely understood what was or wasn't allowed on these platforms.

I had seen this model before and occasionally tipped him during streams. One day he started talking to me more directly and eventually suggested continuing the conversation elsewhere. At the time I didn't think much about it. I assumed it was normal.

The conversation moved outside the platform and eventually turned into discussions about private arrangements and external payment. Looking back now, there were probably several red flags, but at the time I wasn't thinking that way.

What bothered me wasn't even the money itself.

What bothered me was the way everything happened.

There was a lot of insistence, a lot of pressure to keep going, promises about what would happen, and then once things started, the conditions suddenly changed. More money was requested, I refused, the interaction ended abruptly, and shortly afterward I was blocked.

For a while I felt stupid.

I remember thinking that maybe it was entirely my fault for trusting someone I didn't really know.

Eventually I disputed the payment through PayPal and won.

A few days later I was unblocked just long enough to receive complaints about the dispute before being blocked again.

At that point I tried to forget the whole thing.

I deleted the account I was using and moved on.

Or at least I thought I did.

Months later I ended up talking about the situation with another user I met on Stripchat. He had much more experience than me and started explaining things that I genuinely didn't know back then.

That conversation made me realize that many of the things I had dismissed as "normal" might not have been normal at all.

The problem was that by then most of the original evidence was gone.

The account was gone.

The chats were gone.

Months had passed.

All I really had left were a few screenshots, the PayPal records, and my memory of what happened.

Part of me wanted to let it go.

Another part of me kept wondering whether the whole thing was actually much bigger than I originally understood.

Eventually I decided to see if the same behavior still existed.

Not because I wanted revenge.

Not because I wanted my money back.

Mostly because I wanted to know whether what happened to me had been a one-time incident or simply the way this person operated.

To my surprise I managed to establish contact again.

What I found was interesting.

The person seemed far more cautious than before.

Much more careful with wording.

Much more careful about how certain topics were discussed.

But at the same time I still found myself being directed toward outside communication.

At one point he even mentioned having been suspended for a month because of offering something outside the platform.

That was the first moment I realized there might have been a much larger story here than the one I experienced personally.

The strangest part is that I wasn't the only one looking into it anymore.

The user I mentioned earlier also became curious.

He approached the situation independently and later told me about his own experience.

His impression was similar to mine: someone who had become significantly more careful than before, but who still seemed interested in moving conversations beyond the platform whenever possible.

Maybe none of that proves anything.

Maybe moderation already reviewed everything and reached the correct conclusion.

I genuinely don't know.

What I do know is that what started as a frustrating interaction over roughly thirty dollars somehow turned into months of trying to understand whether I had simply made a mistake or whether I had stumbled into a pattern of behavior that other people had experienced too.

That's probably the real reason I'm here.

Not because of the money.

Not because of punishment.

Just because after all this time I still don't know where the line is between a bad experience and something that should actually concern a platform.
 
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It sounds less like you want advice on the situation, and more like you just really wanted to publicly vent all the details about it.
 
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It sounds less like you want advice on the situation, and more like you just really wanted to publicly vent all the details about it.
Fair point.

The extra details were meant to explain why I ended up questioning the reporting process rather than to re-argue the case itself.

What I'm really interested in is whether anyone here has successfully submitted a report that relied on external evidence, multiple documents, or non-English material. If so, I'd be interested to hear how that was handled.

Thanks for the feedback.
 
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I'm not asking anyone to solve the case for me.

I'm trying to understand whether the reporting process is designed to handle situations that extend beyond a single screenshot or a single incident.
 
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The reason I'm asking is that my understanding of Stripchat's rules is that arranging shows outside the platform and accepting external payments are prohibited.

My report wasn't based solely on something that happened offsite. It was based on a model allegedly directing users to external communication channels and discussing payments outside the platform.

I'm trying to understand whether moderation considers that relevant if some of the evidence comes from conversations that continued offsite.
 
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The reason I'm asking is that my understanding of Stripchat's rules is that arranging shows outside the platform and accepting external payments are prohibited.

My report wasn't based solely on something that happened offsite. It was based on a model allegedly directing users to external communication channels and discussing payments outside the platform.

I'm trying to understand whether moderation considers that relevant if some of the evidence comes from conversations that continued offsite.
Ok you broke the rules, too. So there's that. You're really lucky PayPal didn't shut down your account when you disputed it.

You and the model in question could both be permanently banned. You really want to pursue that?
 
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Ok you broke the rules, too. So there's that. You're really lucky PayPal didn't shut down your account when you disputed it.

You and the model in question could both be permanently banned. You really want to pursue that?
At the time I was a relatively inexperienced user and didn't fully understand what was or wasn't allowed under the platform's rules. Looking back, I realize mistakes were made on my side as well.

What I'm trying to understand now is how Stripchat views situations where a model encourages users to move communications and payments off-platform, and whether reports about that are normally investigated.
 
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At the time I was a relatively inexperienced user and didn't fully understand what was or wasn't allowed under the platform's rules. Looking back, I realize mistakes were made on my side as well.

What I'm trying to understand now is how Stripchat views situations where a model encourages users to move communications and payments off-platform, and whether reports about that are normally investigated.

Moving communications offsite is perfectly fine. Models are freely able to sell/offer their socials - WhatsApp, IG, Telegram, etc. whatever happens on those platforms is then outside of Stripchat’s jurisdiction.
 
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Moving communications offsite is perfectly fine. Models are freely able to sell/offer their socials - WhatsApp, IG, Telegram, etc. whatever happens on those platforms is then outside of Stripchat’s jurisdiction.
I understand that simply having X, Instagram, or other social media accounts is not a violation.

My question is more about where the line is drawn when those channels are used to arrange services, payments, or transactions that would otherwise take place through the platform.

If Stripchat's position is that everything becomes irrelevant the moment the conversation moves elsewhere, then that's useful for me to understand as well.

And regarding the possibility of a permanent ban: if the platform concludes that both parties violated the rules, then so be it. My concern is not avoiding consequences, but understanding how these situations are actually evaluated.
 
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This is indeed the attitude every adult site has. Didn't happen on their platform? They don't care.
That's what I've been wondering too.

Some of the rules specifically mention external payments and off-platform arrangements, so I'm not really sure where the line is drawn.
 
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That's what I've been wondering too.

Some of the rules specifically mention external payments and off-platform arrangements, so I'm not really sure where the line is drawn.
 

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That's what I've been wondering too.

Some of the rules specifically mention external payments and off-platform arrangements, so I'm not really sure where the line is drawn.

"Hey man, send me $50 on PP." -- said in chat on Stripchat = TOS violation

"Hey man, thanks for joing my telegram, send me $50 on PP." -- said on Telegram = Not Stripchat's concern.

That should be crystal clear.
 
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"Hey man, send me $50 on PP." -- said in chat on Stripchat = TOS violation

"Hey man, thanks for joing my telegram, send me $50 on PP." -- said on Telegram = Not Stripchat's concern.

That should be crystal clear.
I understand what you're saying.

I think my confusion comes from the fact that some of the published rules specifically mention external payments and arranging shows outside the platform. Reading those rules gave me the impression that certain off-platform conduct could still be relevant in some circumstances.
 
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I understand what you're saying.

I think my confusion comes from the fact that some of the published rules specifically mention external payments and arranging shows outside the platform. Reading those rules gave me the impression that certain off-platform conduct could still be relevant in some circumstances.

Nope. No off-platform conduct is relevant at all.
 
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Nope. No off-platform conduct is relevant at all.
That could be correct, but it's difficult for me to know with certainty.

Part of the reason I opened this thread is that the published rules seem to leave some room for interpretation, so I was hoping to hear from someone who has dealt with similar cases or from a representative familiar with how those policies are applied.
 
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That could be correct, but it's difficult for me to know with certainty.

Part of the reason I opened this thread is that the published rules seem to leave some room for interpretation, so I was hoping to hear from someone who has dealt with similar cases or from a representative familiar with how those policies are applied.

It is correct. You just don’t seem to be able to believe it.
 
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It is correct. You just don’t seem to be able to believe it.
It's not really a matter of believing or not believing it.

I'm trying to separate community experience from official policy. Those aren't always the same thing, which is why I opened the thread in the first place.
 
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It's not really a matter of believing or not believing it.

I'm trying to separate community experience from official policy. Those aren't always the same thing, which is why I opened the thread in the first place.
Then @Stella_SC or @Elira_SC are the best people to tell you exactly the same as what the community’s experience is.
 
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Here are 2 replies from the SC rep regarding this sort of situation:
Hello @Icewolf

You can advertise your messaging platforms (or sell them for tokens). You can also advertise your socials.
You cannot advertise off platform shows on Stripchat. For example, you cannot tell a user on Stripchat that you will do a call with them on Snap.

Hello @[Deleted member 100707]

If you see models offering video calls off-platform on our platform, please feel free to report it, as this is a rule violation.

Linktrees and personal websites are allowed to be shared. However, models may not use our platform to advertise direct payment methods, content on another platform, ask users to subscribe on another website, or arrange shows outside of our platform.
So the way Vixxen breaks it down here:
"Hey man, send me $50 on PP." -- said in chat on Stripchat = TOS violation

"Hey man, thanks for joing my telegram, send me $50 on PP." -- said on Telegram = Not Stripchat's concern.

That should be crystal clear.

seems to apply.
 
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Here are 2 replies from the SC rep regarding this sort of situation:



So the way Vixxen breaks it down here:


seems to apply.
Thanks, that's actually helpful.

The distinction I'm trying to understand is how Stripchat evaluates cases where the off-platform activity appears to originate from interactions that began on Stripchat itself.

I'm not really looking to argue the rules. I'm mostly trying to understand how reports of that nature are normally reviewed and what kind of evidence is considered relevant.
 
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Thanks, that's actually helpful.

The distinction I'm trying to understand is how Stripchat evaluates cases where the off-platform activity appears to originate from interactions that began on Stripchat itself.

I'm not really looking to argue the rules. I'm mostly trying to understand how reports of that nature are normally reviewed and what kind of evidence is considered relevant.
Here's another one:
We understand and respect the concerns raised. Stripchat is committed to maintaining a fair and professional environment for all models who rely on the platform as a source of income. However, our moderation and enforcement capabilities are limited to activity that occurs on our platform. We do not monitor or regulate interactions that take place off-site.
 
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