Need advice about evidence review and report categories on Stripchat

[Q3zz0]

Hello everyone

I am looking for advice from people who have experience with Stripchat reports and moderation decisions.

I submitted a report and later an appeal, but both were denied. I am not trying to reopen the case here. What I want to understand is how the moderation process works and whether I may have categorized the issue incorrectly.

My evidence consists of a Google Drive folder containing:

• Screenshots.
• Chat conversations.
• A timeline of events.
• PayPal dispute records.
• Additional conversations obtained months later.

Most of this evidence is in Spanish.

My questions are:

1. Does Stripchat moderation actually review external evidence such as Google Drive folders, PDFs, screenshots, and chat records?
2. If the evidence is in Spanish, is it normally reviewed and translated, or should important parts be translated into English?
3. When a case involves off-platform communication, Telegram contact, and external payment discussions, what report category is usually considered the most appropriate?
4. Has anyone successfully had a complex report reviewed when the evidence was spread across multiple files rather than a single screenshot?

I have report IDs available if a Stripchat representative needs them.


Any guidance would be appreciated.

 

[AmberCutie]

And an even more detailed one, that I feel will confirm they won't react if the only evidence provided are screenshots of OFF-SITE interactions:

Thank you for the kind words. We really appreciate that.

That’s a great question, and the distinction you’re pointing out is an important one. The key factor isn’t whether a model has other platforms or social channels, but where and how paid activity is being promoted.

In your example:

• A model selling access to their Telegram on multiple platforms is allowed.
• What happens on Telegram itself (outside of Stripchat) is outside our control.

However, it would be a violation if a model uses Stripchat to promote or direct users to:

• Shows happening on another platform, or
• Any paid activity that requires payment through a method not offered on Stripchat (for example, third-party payment apps, Crypto or off-site ticketed shows, etc). We are a tokens only site.

In other words, announcing on Stripchat something like “I’m doing a show on another site! Go there and pay me” would not be permitted. The same applies to referencing specific external payment methods for paid content.

Our rules around this are designed to keep transactions on-platform, where protections and support are in place. Models and users are always encouraged to review the rules on the site for clarity.

Thanks again for asking such a thoughtful question. I’s exactly the kind of discussion that helps clear up common confusion.

 

[Q3zz0]

Here's another one:

Thank you for taking the time to look for those references.

Whether I end up agreeing with every interpretation or not, having actual statements from Stripchat representatives is much more useful than speculation.

 

[Q3zz0]

And an even more detailed one, that I feel will confirm they won't react if the only evidence provided are screenshots of OFF-SITE interactions:

One thing that has made this difficult for me is that the evidence I ended up collecting isn't exclusively off-site.

Some of the more recent material includes interactions that began through Stripchat messages while the model was actively broadcasting, and only later continued elsewhere.

I'm not saying that automatically makes it a violation. I'm simply trying to understand how situations like that are normally evaluated when the on-platform and off-platform parts are connected.

 

[Vixxen81]

Just out of curiosity, how old are you?

 

[Q3zz0]

Just out of curiosity, how old are you?

Don't know if it's appropriate to share my information here, or if this is about questioning my age, but let's just say I'm somewhere in my 20s.

 

[Vixxen81]

Don't know if it's appropriate to share my information here, or if this is about questioning my age, but let's just say I'm somewhere in my 20s.

Sharing your age isn't an identifier in anyway.

That said, I asked because it seems you're quite naive and distrusting of people who are very experienced and providing you with solid proof and years of navigating site TOS. Yet very trusting of this person to give out your PayPal information which very much has your real name attached to it.

You came to a model forum and asked about model things and got model answers. At what point is there any gain for any of us to steer you wrong?

 

[AmberCutie]

Sometimes mindsets are very different between generations. Someone in their 20s may react very different to someone in their 40s or 60s, even.

 

[Vixxen81]

Sometimes mindsets are very different between generations. Someone in their 20s may react very different to someone in their 40s or 60s, even.

Right, exactly where I am coming from.

 

[Q3zz0]

I don't think anyone here is intentionally steering me wrong.

f anything, I appreciate that people with more experience have taken the time to answer.

My hesitation isn't really about trusting the community. It's about trying to distinguish between community experience, personal interpretation, and what Stripchat representatives officially say when similar situations come up.

That's why I've been asking so many questions.

 

[AmberCutie]

and what Stripchat representatives officially say when similar situations come up.

the last quote I provided was exactly what they say when these situations come up, as they do super frequently on here. but I’m assuming you’re going to dismiss all of our replies about it until one of the SC reps come on and repeat the same thing, so we’ll all refrain from replying anymore until that happens

 

[Q3zz0]

the last quote I provided was exactly what they say when these situations come up, as they do super frequently on here. but I’m assuming you’re going to dismiss all of our replies about it until one of the SC reps come on and repeat the same thing, so we’ll all refrain from replying anymore until that happens

I understand where you're coming from.

I'm not trying to dismiss the answers people have given. If anything, the references you've posted have been the most helpful information in the thread so far.

I think I'm just trying to reconcile those statements with the specific circumstances that led me to ask the question in the first place.

Either way, I appreciate the time you've spent looking into it.

 

[Q3zz0]

To be honest, regardless of where I ultimately land on this, I don't regret asking the questions.

When this started, I was looking at a single bad experience and trying to understand what had happened. Through this discussion I've learned more about how people with years of experience view these situations, how moderation may approach them, and where some of the practical limitations seem to be.

That doesn't necessarily answer every question I had, but it does leave me with a better understanding than I had when I opened the thread.

At the end of the day, my goal was never to convince everyone to agree with me.

I wanted to understand how these situations are viewed by people with experience, where the boundaries are in practice, and whether there were aspects of the reporting process that I might not have understood.

For that reason alone, I think the discussion has been worthwhile.

 

[Q3zz0]

One thing I'm still genuinely curious about, and which hasn't really been answered yet, is the evidence review process itself.

Putting my specific case aside for a moment, how are reports normally handled when the relevant information cannot realistically fit into a short report description?

For example:
Multiple screenshots,
Timelines,
Documents,
Evidence in another language,
Or situations where the context spans several months.

My original question was never just whether something happened on-platform or off-platform. It was also whether moderation has a practical way to evaluate larger or more complex submissions when they exist.

That's the part of the process I still don't fully understand, and I'd be interested to hear from @Stella_SC or @Elira_SC if they happen to see the thread.

 

[Stella_SC]

Hello @Q3zz0

Official Stripchat representative here.

The other users who replied before me are correct. We only moderate activity that takes place on the Stripchat platform. We have no authority to monitor, investigate, or enforce actions based on interactions that occur elsewhere. As such, anything that occurs outside our platform is outside our responsibility and is done at your own risk.

For clarification, Stripchat models are permitted to share their social media accounts and messaging platforms such as WhatsApp, Telegram, and Snapchat. They may also offer access to these platforms in exchange for Stripchat tokens.

However, models are not permitted to use Stripchat to solicit alternative payment methods or direct users to off-platform shows or paid services.

You also asked about interactions in languages other than English. This does not present an issue for us. Stripchat employs personnel from diverse geographical and linguistic backgrounds, and we may also utilize translation tools where necessary to assist in the review and understanding of reports and communications submitted in other languages.

 

[Q3zz0]

Hello @Q3zz0

Official Stripchat representative here.

The other users who replied before me are correct. We only moderate activity that takes place on the Stripchat platform. We have no authority to monitor, investigate, or enforce actions based on interactions that occur elsewhere. As such, anything that occurs outside our platform is outside our responsibility and is done at your own risk.

For clarification, Stripchat models are permitted to share their social media accounts and messaging platforms such as WhatsApp, Telegram, and Snapchat. They may also offer access to these platforms in exchange for Stripchat tokens.

However, models are not permitted to use Stripchat to solicit alternative payment methods or direct users to off-platform shows or paid services.

You also asked about interactions in languages other than English. This does not present an issue for us. Stripchat employs personnel from diverse geographical and linguistic backgrounds, and we may also utilize translation tools where necessary to assist in the review and understanding of reports and communications submitted in other languages.

Thank you for the clarification, Stella.

Just so I can understand the process correctly:
If external evidence (such as Telegram conversations, screenshots, PDFs, or Google Drive documents) appears to document conduct that allegedly originated on Stripchat, is that type of material reviewed as contextual evidence during an investigation, or is moderation limited exclusively to activity that can be directly verified on the Stripchat platform itself?

 

[Stella_SC]

Hello @Q3zz0

This one is correct:
- moderation is limited exclusively to activity that can be directly verified on the Stripchat platform itself

We do not own or control external platforms such as Telegram, and therefore we are unable to verify the authenticity, context, or integrity of content such as screenshots or messages taken outside of Stripchat.

As a result, we cannot take action based on off-platform materials.

 

[Q3zz0]

Thank you for the clarification, Stella.

One point I am still unsure about is the situation where activity can be directly verified on Stripchat itself.

For example, in my case, part of what I reported consisted of interactions that occurred through Stripchat and were reported directly through the platform. My understanding is that those messages should have been independently verifiable by moderation without relying on any external material.

That is where my confusion comes from.

If interactions occurring on Stripchat can be verified and those interactions involve moving a conversation from Stripchat to another platform while the model is actively broadcasting, would that on-platform activity still be evaluated on its own merits, regardless of what later occurred off-platform?

 

[Q3zz0]

Thank you for the clarification, Stella.

One point I am still unsure about is the situation where activity can be directly verified on Stripchat itself.

For example, in my case, part of what I reported consisted of interactions that occurred through Stripchat and were reported directly through the platform. My understanding is that those messages should have been independently verifiable by moderation without relying on any external material.

That is where my confusion comes from.

If interactions occurring on Stripchat can be verified and those interactions involve moving a conversation from Stripchat to another platform while the model is actively broadcasting, would that on-platform activity still be evaluated on its own merits, regardless of what later occurred off-platform?

I also reported the private messages that took place on Stripchat itself.

Those interactions involved being directed toward a Telegram account that was not publicly advertised anywhere on the model's profile and appeared to be associated with the same individual.
The external documentation was only meant to provide context and continuity to what I believed had already originated on the platform.

 

[LaceyRoyce]

I also reported the private messages that took place on Stripchat itself.

Those interactions involved being directed toward a Telegram account that was not publicly advertised anywhere on the model's profile and appeared to be associated with the same individual.
The external documentation was only meant to provide context and continuity to what I believed had already originated on the platform.

I bet you’re fun at parties

 

[misterical]

An unnecessary line break between each sentence, nobody likes a grass, challenging wank.

 

[Maxi]

I think he’s just bummed because they didn’t read his report dossier.

 

[Q3zz0]

Ironically, the answer to my original question didn't really come from this thread.

It came from spending the last few days reading the Terms of Use, Community Guidelines, reporting policies, transparency reports, reviewing my own evidence again, and ultimately receiving clarification from an official representative.

What I eventually learned is that there is a major difference between documenting a situation and providing evidence that a platform is actually willing or able to use for enforcement.

That distinction was not obvious to me when I started this thread.

Whether people agree with my conclusions or not is irrelevant at this point. The reason I kept asking questions was because I wanted to understand where the line was actually drawn, and I think I finally found that answer.

In the end, the most useful part of this process was not the debate itself, but the investigation that happened outside of it.

 

[Ich Bin]

Ironically, the answer to my original question didn't really come from this thread.

It came from spending the last few days reading the Terms of Use, Community Guidelines, reporting policies, transparency reports, reviewing my own evidence again, and ultimately receiving clarification from an official representative.

What I eventually learned is that there is a major difference between documenting a situation and providing evidence that a platform is actually willing or able to use for enforcement.

That distinction was not obvious to me when I started this thread.

Whether people agree with my conclusions or not is irrelevant at this point. The reason I kept asking questions was because I wanted to understand where the line was actually drawn, and I think I finally found that answer.

In the end, the most useful part of this process was not the debate itself, but the investigation that happened outside of it.

Glad you found the answer to your original question and your investigation and evidence gathering proved useful to you.

Case Closed

 

[LaceyRoyce]

Ironically, the answer to my original question didn't really come from this thread.

It came from spending the last few days reading the Terms of Use, Community Guidelines, reporting policies, transparency reports, reviewing my own evidence again, and ultimately receiving clarification from an official representative.

What I eventually learned is that there is a major difference between documenting a situation and providing evidence that a platform is actually willing or able to use for enforcement.

That distinction was not obvious to me when I started this thread.

Whether people agree with my conclusions or not is irrelevant at this point. The reason I kept asking questions was because I wanted to understand where the line was actually drawn, and I think I finally found that answer.

In the end, the most useful part of this process was not the debate itself, but the investigation that happened outside of it.

Thank you for this very important update.

 

[m3lissa]

Whether people agree with my conclusions or not is irrelevant at this point. The reason I kept asking questions was because I wanted to understand where the line was actually drawn, and I think I finally found that answer.

I agree, yet I'm curious to know what those conclusions are, and also where the line is, as that would prove to be very useful information.

 

[Maxi]

Reading through all that feels like being on an hour long Finance call that no one wants to be on except the guy from Finance.

 

[ts_cammer98]

*deep exhale, walks away*

 

[desipapaxxx]

I think my confusion comes from the fact that some of the published rules specifically mention external payments and arranging shows outside the platform. Reading those rules gave me the impression that certain off-platform conduct could still be relevant in some circumstances.

I'm sorry to say but your whole argument is that respective model broke all the rules and should be punished by stripchat, while you my friend was involved in all the violations the model has done -- so what's the point now in explaining all that -- the only reason I can sense is that you developed some grudge against that model, and now you want her or him to pay consequences - I hope you get it what I'm trying to say!

 

[Stella_SC]

Hello @Q3zz0

Regarding activities that take place on Stripchat, please note that models are permitted to share access to their messaging platforms, such as Telegram, WhatsApp, or Snapchat. They may also sell access to these platforms in exchange for Stripchat tokens. This alone is not a violation.

However, they cannot use Stripchat to advertise or arrange off-platform shows or off-platform payments. For example, a statement such as, "I will do a show for you on Snap," said on Stripchat, would be a violation because it uses Stripchat to promote an off-platform performance.

 

[Stella_SC]

Hello @jacksprat

I am not sure where you obtained this information, but it is not official Stripchat data. We do not release this sort of information.