Not Allowed To Broadcast - Ineligible But Approved

[xanhay]

I need your help badly. Instead of going to my broadcast page several days ago, I was taken to a page that had a message from a site administrator that basically told me to submit photo IDs for anyone I will be on camera with. I have already done this and all were approved, including myself. I even resubmitted my driver's license and my passport and both were again approved. In fact I'm still listed as approved. Except now I have "Person Ineligible" at the top of my ID list and "This person is ineligible to broadcast. Please contact support at the bottom. Which I have done in an email on 10/26. I also filled out forms on the Chaturbate website and sent a follow up email. But no one has responded. The stranger thing is, I've been streaming solo for the past month. I even removed all the profiles who were age verified on my page that I don't work with anymore. I just desperately need to know what I did wrong and how I can fix it. Streaming on Chaturbate is very important to me and I don't want to lose that privilege. Could someone please help me as soon as possible. I just want to get back to broadcasting. I am incredibly anxious and nervous about this because I don't understand what is happening and why. Please tell me how I can rectify the problem. I just want to go back to doing what I love most again.

Thank you in advance for your much needed help,

Cristian Aaron Hayes
Person Code: d7w6mx
Profile name: tattooed_love_boy
Email addresses: xianhay@yahoo.com and xander_hayes@icloud. com

 

[punker barbie]

Hi @xanhay I have confirmed that the support team has responded to your inquiry. Ticket #24906817

 

[xanhay]

Hi @xanhay I have confirmed that the support team has responded to your inquiry. Ticket #24906817

Thank you @punker barbie
They did respond but my account still won't work. It's in the same predicment as before. They said it would work for me when they wrote the response but 8 hours later, I still can't broadcast and I'm still labeled as Person Ineligible.
Also, they told me the reason all of this happened was because I had been suspended at some point in the past for not being verified and appearing on a broadcast and had been given a courtesy pass. All of that is untrue. I've been verified since day one and I have never broadcast with this woman they mention and I have definitely not been suspended.
My "cohost" who appears on my broadcast about once or twice a month for about a week at a time has driven two hours yesterday to my home and we were supposed to be streaming the show. A large part of my audience only tunes in and spends tokens when we broadcast together.
I did reply to their email letting them know all of this but I'm afraid they won't see it and rectify the situation in a timely manner and my costar will have wasted his time and money to get here and stream. We've already lost two days.
Is there any way to get this problem corrected by tomorrrow so his trip won't be wasted and we won't have lost out on all those precious tokens?
If you could help, you would have my undying gratitude!

 

[xanhay]

Thank you @punker barbie
They did respond but my account still won't work. It's in the same predicment as before. They said it would work for me when they wrote the response but 8 hours later, I still can't broadcast and I'm still labeled as Person Ineligible.
Also, they told me the reason all of this happened was because I had been suspended at some point in the past for not being verified and appearing on a broadcast and had been given a courtesy pass. All of that is untrue. I've been verified since day one and I have never broadcast with this woman they mention and I have definitely not been suspended.
My "cohost" who appears on my broadcast about once or twice a month for about a week at a time has driven two hours yesterday to my home and we were supposed to be streaming the show. A large part of my audience only tunes in and spends tokens when we broadcast together.
I did reply to their email letting them know all of this but I'm afraid they won't see it and rectify the situation in a timely manner and my costar will have wasted his time and money to get here and stream. We've already lost two days.
Is there any way to get this problem corrected by tomorrrow so his trip won't be wasted and we won't have lost out on all those precious tokens?
If you could help, you would have my undying gratitude!

Never mind. It started to work suddenly! Thank you!!

 

[xanhay]

Never mind. It started to work suddenly! Thank you!!

Sorry but everything is not fixed by a long shot. I can now broadcast but I'm getting the same messages about independent broadcasters needing to submit documents show up on my page. And I'm still being tagged as Person Ineligible on my Independent Broadcaster Verification page. I'm still age verified as is my cam partner vislaxxx. Why is this happening again and why are all these mistakes not being fixed. And I'm still not the unverified broadcaster support mentioned that appeared on thelovelysinner's broadcast and was suspended. They have that wrong, as well.
Please help me!

 

[punker barbie]

Sorry but everything is not fixed by a long shot. I can now broadcast but I'm getting the same messages about independent broadcasters needing to submit documents show up on my page. And I'm still being tagged as Person Ineligible on my Independent Broadcaster Verification page. I'm still age verified as is my cam partner vislaxxx. Why is this happening again and why are all these mistakes not being fixed. And I'm still not the unverified broadcaster support mentioned that appeared on thelovelysinner's broadcast and was suspended. They have that wrong, as well.
Please help me!

Support has confirmed that they have contacted you regarding this issue If you need additional assistance, please contact support@chaturbate.com

 

[xanhay]

Support has confirmed that they have contacted you regarding this issue If you need additional assistance, please contact support@chaturbate.com

Someone recently contacted me but on a separate issue. I am now getting these site administrator messages in the middle of my broadcasts as is my cam partner vislaxxx.
They have now changed their story from in the past I appeared unverified on someone’s broadcast unverified and was unsuspended (which I never have been suspended) to now an unverified broadcaster actually appeared on my broadcast.
Neither are true and have nothing to do with the problems I am dealing with being a Person Ineligible.
No one is mentioning that elephant in the room.
I have included a photo of the message vislaxxx received last night and this morning.
Thank you so much for your patience and kind help.
Unfortunately this situation isn’t so easily rectified although it should be if the correct information was being mad available.
I really hope this is over soon. My nerves are fried.

 

[xanhay]

Someone recently contacted me but on a separate issue. I am now getting these site administrator messages in the middle of my broadcasts as is my cam partner vislaxxx.
They have now changed their story from in the past I appeared unverified on someone’s broadcast unverified and was unsuspended (which I never have been suspended) to now an unverified broadcaster actually appeared on my broadcast.
Neither are true and have nothing to do with the problems I am dealing with being a Person Ineligible.
No one is mentioning that elephant in the room.
I have included a photo of the message vislaxxx received last night and this morning.
Thank you so much for your patience and kind help.
Unfortunately this situation isn’t so easily rectified although it should be if the correct information was being mad available.
I really hope this is over soon. My nerves are fried.

Also, I just checked and they have taken away my broadcasting privileges once again. Please help me!