Stuck in private

[LStudio]

Hello @punker barbie, Our model EmberFamn got stuck in private. Nothing can help she cant exit private. Refreshing page, start/stop stream, changing stream key, turning off privates, exit button nothing helps. I know support will answer in few days only but model will loose this days of streams. So can you help please? And maybe you know how next time we can fix it by ourselves?

 

[cbhours]

Hello @punker barbie, Our model EmberFamn got stuck in private. Nothing can help she cant exit private. Refreshing page, start/stop stream, changing stream key, turning off privates, exit button nothing helps. I know support will answer in few days only but model will loose this days of streams. So can you help please? And maybe you know how next time we can fix it by ourselves?

And when you refresh holding ctrl and tapping f5 do you see any of the ui elements indicating the model is in a private even for a split second?

 

[punker barbie]

Hello @punker barbie, Our model EmberFamn got stuck in private. Nothing can help she cant exit private. Refreshing page, start/stop stream, changing stream key, turning off privates, exit button nothing helps. I know support will answer in few days only but model will loose this days of streams. So can you help please? And maybe you know how next time we can fix it by ourselves?

I have confirmed that the support team has responded to your inquiry. Ticket #25669195