Hi, if any chaturbate representative could help me, because Customer Service does not respond to email.
Yesterday I was tryting to purchase 200 tokens for aporox $20. Everytime when I got to get tokens page it is automaticly setup to higher ammount to purchase. I did click on 200 tokens (100% positive) and I needed to fill my info name, credit card once I did that I thought everything is ready for purchase so I confirmed purchase. Then I saw that I have over 4000 tokens (I had 160 from previous purchase) and that I paid $420 aprox..
It was not my intention, evry time I buy small ammount of tokens
I contacted customer supprt but they don't respond and email page under refund does not work (pls check that)
I like that site want to be a member I even signed up for supporter member but I never buy high ammount of tokens
Thanks
Yesterday I was tryting to purchase 200 tokens for aporox $20. Everytime when I got to get tokens page it is automaticly setup to higher ammount to purchase. I did click on 200 tokens (100% positive) and I needed to fill my info name, credit card once I did that I thought everything is ready for purchase so I confirmed purchase. Then I saw that I have over 4000 tokens (I had 160 from previous purchase) and that I paid $420 aprox..
It was not my intention, evry time I buy small ammount of tokens
I contacted customer supprt but they don't respond and email page under refund does not work (pls check that)
I like that site want to be a member I even signed up for supporter member but I never buy high ammount of tokens
Thanks
Unless I have the CB user name, all I can suggest is contacting the credit card company and asking them to stop payment and have yourself removed from CB. Otherwise, Support needs a full email with your CB user name and a request to change the credit card payment. Thank you.