Hi, my husband and I became creators a couple days ago and had a great first stream, but now we cannot login. We reset the password once, but it didn't work when we went to login last night. No error messages at first. At initial setup, we made sure to do all security recommendations to ensure we wouldn't get into such a situation, but nothing seems to be working. We aren't receiving any password reset emails anymore either. I did send a few tickets honestly and probably dumbly, but I have no clue what's going on and we really want to get back in. Haven't received response from support outside of the generated ones yet either. It's been over 24 hours now.
You can still see our active page if you manually type in our room/account in the browser, so I'm assuming it's still good. But, idk - please help!
I was for sure that our email was verified. We're just not getting reset links or response from support yet. We got an error message on one of our devices and it stated -
"C Chrome-chaturbate.com/auth-sso/error/?popup 1
chaturbate.com/auth-sso/error/?popup
Xicat
Sett
Error
This 3rd party account is already associated with an existing but deactivated Chaturbate account. Please contact Chaturbate Support to get your Chaturbate account reactivated or use a different 3rd party account."
I did too much by trying to access our original account with trying to register another one hoping it would combine or link since our ID verification is the same, but it didn't. I'm afraid there may be 2 usernames under our one email even though I deleted the clone account (cumwatchusplay2).
Our correct username is cumwatchusplay222. We have all identifiable documents needed to prove our ownership, etc. We just need to get access. I pray you can help. My husband and I have spent countless hours trying to fix this and feel like we've missed out on good quality time due to the frustration. Thank you!
You can still see our active page if you manually type in our room/account in the browser, so I'm assuming it's still good. But, idk - please help!
I was for sure that our email was verified. We're just not getting reset links or response from support yet. We got an error message on one of our devices and it stated -
"C Chrome-chaturbate.com/auth-sso/error/?popup 1
chaturbate.com/auth-sso/error/?popup
Xicat
Sett
Error
This 3rd party account is already associated with an existing but deactivated Chaturbate account. Please contact Chaturbate Support to get your Chaturbate account reactivated or use a different 3rd party account."
I did too much by trying to access our original account with trying to register another one hoping it would combine or link since our ID verification is the same, but it didn't. I'm afraid there may be 2 usernames under our one email even though I deleted the clone account (cumwatchusplay2).
Our correct username is cumwatchusplay222. We have all identifiable documents needed to prove our ownership, etc. We just need to get access. I pray you can help. My husband and I have spent countless hours trying to fix this and feel like we've missed out on good quality time due to the frustration. Thank you!
