Hello my account Creaturencritter was suspended for them being unable to identify me. I'm a masked Performer and have been since the day I started on CB. I was NOT asked to lift my mask and send a compliance image like I normally am, I was just kicked off my stream. I always use this mask and I even have bio content approved with it on. I'm desperate to get my account back.
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Masked Performer Suspended without Verification image request
- Thread starter creaturencritter
- Start date
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Solution
If you have not yet done so, your first step should be to contact Chaturbate directly, via support@chaturbate.com and/or through their direct contact portal via SUBMIT A REQUEST.
You should then receive an automated reply email verifying that support has in fact received your request; We’ve received your message and are working to assist you as quickly as possible.... Some helpful articles may be provided. Scroll to the bottom of that email to where it states; Does this article answer your question? and click NO if you require further assistance. You should then wait for their reply to your email directly. It may take up to a week or more before you receive a response from them.
Please note that sending multiple inquiries and/or continuous posting here may only prolong the ability for the Chaturbate support team members to respond in a timely matter, as each new inquiry potentially pushes you to the back on the line.
Good luck!
You should then receive an automated reply email verifying that support has in fact received your request; We’ve received your message and are working to assist you as quickly as possible.... Some helpful articles may be provided. Scroll to the bottom of that email to where it states; Does this article answer your question? and click NO if you require further assistance. You should then wait for their reply to your email directly. It may take up to a week or more before you receive a response from them.
Please note that sending multiple inquiries and/or continuous posting here may only prolong the ability for the Chaturbate support team members to respond in a timely matter, as each new inquiry potentially pushes you to the back on the line.
Good luck!
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I have reached out, so sorry multiple friends suggested I try reaching out on here as well to get it going a bit faster since I have already missed out entirely on my weekend pay and really can't afford to not be on streaming right now.If you have not yet done so, your first step should be to contact Chaturbate directly, via support@chaturbate.com and/or through their direct contact portal via SUBMIT A REQUEST.
You should then receive an automated reply email verifying that support has in fact received your request; We’ve received your message and are working to assist you as quickly as possible.... Some helpful articles may be provided. Scroll to the bottom of that email to where it states; Does this article answer your question? and click NO if you require further assistance. You should then wait for their reply to your email directly. It may take up to a week or more before you receive a response from them.
Please note that sending multiple inquiries and/or continuous posting here may only prolong the ability for the Chaturbate support team members to respond in a timely matter, as each new inquiry potentially pushes you to the back on the line.
Good luck!
I'm also just so confused as to why they wouldn't request a compliance image like they normally do with masked performers?
Thank you for your response
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I have confirmed that the support team has responded to your inquiry. Ticket #25035688
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Solution
