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Token buying troubles

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misterical

misterical

Jun 12, 2022
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Bought 1000 token package on Chaturbate tonight and got an error saying that there was a problem. Did the same thing a second time (stupid I know) and got the same problem. No tokens arrived in my account.

Checked my bank and I've been debited twice. About 30 minutes after the transactions, the first 1000 tokens appeared but the second lot didn't and still haven't. Ticket raised but no reply as of yet.
 
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misterical said:
Bought 1000 token package on Chaturbate tonight and got an error saying that there was a problem. Did the same thing a second time (stupid I know) and got the same problem. No tokens arrived in my account.

Checked my bank and I've been debited twice. About 30 minutes after the transactions, the first 1000 tokens appeared but the second lot didn't and still haven't. Ticket raised but no reply as of yet.
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Please provide your username or ticket number so I may pass it along to our Support team
 
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Thanks for your help @punker barbie

Support have responded to me to say that they only see a single transaction for 1000 tokens despite the fact that I have sent them a screenshot from my bank showing two transactions for $79.99 being debited a minute apart.

Now I feel like I've been fobbed off. I'm 1000 tokens or $79.99 out of pocket and nobody is helping. The glitch was clearly with your site at that specific moment (I got an error message, not a card declined message).

Could you kindly ask them to investigate further? I know that 1000 tokens isn't a lot but it's still $79 that I've spent and received nothing in return.
 
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This is the only time I've ever had an issue with CB in all of the years of being a member. There was clearly a problem at their end but of course getting any acknowledgement of that is difficult. What they see matches up with what arrived in my token balance. It just doesn't align with what came out of the bank. I know that $80 isn't a lot in CB terms but I'd pursue any other business for a refund so the same applies here.

In fact a refund is probably complicated. I'd settle for the tokens. It's not like I wasn't going to buy them anyway.
 
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misterical said:
This is the only time I've ever had an issue with CB in all of the years of being a member. There was clearly a problem at their end but of course getting any acknowledgement of that is difficult. What they see matches up with what arrived in my token balance. It just doesn't align with what came out of the bank. I know that $80 isn't a lot in CB terms but I'd pursue any other business for a refund so the same applies here.

In fact a refund is probably complicated. I'd settle for the tokens. It's not like I wasn't going to buy them anyway.
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Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.
 
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rockin_rod said:
Seems like a buck pass. CB's payment processor made both transactions, hence the successful debit from your bank account, but CB failed to credit your account with the tokens for one of them.
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Yep.

Well actually CB's payment processor said there was a failure of both transactions (which is why I tried a second time after the first failure). However, one transaction clearly went through at their end in terms of tokens and I got a confirmation email. There were a couple of weird anomalies though:-

  • I never at any point received a success message on the site.
  • The tokens, which usually take a few seconds to show in my balance, took 30 minutes or so from memory.
Total copout. A support staff member with presumably no autonomy to just fix the problem in a way that would be little or no skin off their nose (credit the tokens). Instead they pass the buck to the user who has always purchased tokens in good faith for years now. I'm left to disentangle a mess created by their payment processor - not by me, my debit card or my bank.

Dissatisfied customer.
 
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That sucks! I’m sorry, misterical. I hope you get your money back soon, without it taking weeks. CB needs to realize that, as a longtime customer, this is going to discourage you from even wanting to make future purchases on their site now.

It’s also one of the things I worry about whenever I check out at a store…their card reader is being weird, and the cashier says “Okay, try your card one more time…” :( I worry that I’ll get home, and find out on my banking mobile app that I’ve been double charged. And then have to make a trip back to that store…find the manager…and then show them proof that I’m telling the truth. It’s one of my worries about this “pay online” norm. Website glitches…card reader errors…etc.

Keep us updated on what happens.
 
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Vixxen81 said:
Doing a chargeback could result in a permanent ban.
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Yeah I figured that's likely. But I also wonder if he's ready to just eat the loss of the $79 and actually desire to spend on tokens there again. Depends on that and how much trouble he's willing to go through to remedy the problem if he's fine with resorting to that.
 
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AmberCutie said:
Yeah I figured that's likely. But I also wonder if he's ready to just eat the loss of the $79 and actually desire to spend on tokens there again. Depends on that and how much trouble he's willing to go through to remedy the problem if he's fine with resorting to that.
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Kind of wonder what would happen if he CALLED the billing department number instead?

Billing Type​

 
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cbhours said:
But it's a debit card with your bank being ran as credit if there's a problem and the transaction doesn't complete it's on a temporary authorization hold isn't it? Won't it just refund automatically in a few days?
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We'll wait and see. Currently both payments show as pending, which makes little sense if one is already fulfilled. I'll give it a few days.
 
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misterical said:
We'll wait and see. Currently both payments show as pending, which makes little sense if one is already fulfilled. I'll give it a few days.
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I think that's pretty standard for most card transactions, certainly my credit card usage always shows up as 'pending' for several days until the payment process is completed.
What @cbhours wrote earlier could be correct in your case, but maybe not.
Last year, I sent a large tip to someone on Fansly, and failed to realise that the card held on file had just expired.
I got an SMS message from my bank saying the payment had failed owing to an expired card, Fansly showed a successful transaction, and it remained 'pending' on my credit card account for 3-4 business days.
I immediately updated the credit card details on file with Fansly, and was going to send the same tip again (*) with the expectation that the first transaction would reverse, but it didn't.
Despite the bank's immediate message that the payment had failed, it converted from 'pending' to 'finalised' a few days later.

* I let the Fansly creator know that the payment might reverse, in case they withdrew the money, and offered to send it again with the updated card details, but they suggested to wait for a few days to see what happened, which turned out to be great advice.
 
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