Payment delay again

[Hey_glad_to_see_you]

Hello, @punker barbie


Once again, we are experiencing a serious delay with CB payments.


I ordered my DAILY payment on October 1. Today is October 8, and I still have not received payment for 6 daily payment orders. The total amount currently outstanding is already more than $300,000.


Do I have any answer from Support? No.


Any comment or explanation of what is happening? No.


Any information about when I can expect my money? No.


This is becoming completely unacceptable.


When will CB Support finally start communicating with models with at least a basic level of respect and professionalism? Why do I constantly have to submit requests just to find out where my payment is? Why do I repeatedly have to prepare documents for lawyers simply because I cannot get a clear answer from the website regarding my own money?


Previously, we already discovered an extremely serious issue involving CB and its intermediary, where funds were being recovered from models who receive their payments in cryptocurrency in amounts exceeding what was provided for in the contract.


By the way, if anyone wants to independently verify whether Chaturbate is correctly sending their payments, I can provide the relevant calculations and correspondence in which Chaturbate acknowledged that mistakes had been made.


And now I am facing regular payment delays as well.


According to the agreement with Chaturbate, a DAILY payment should be received no later than three days from the date it is ordered. I ordered these payments on October 1. Today is October 8.


Where is my money?


Where is the explanation for the delay?


Where is the communication from the website?


I am not asking for a generic automated response telling me to “wait.” I am asking for a specific explanation of:


1. Why these six payments have not been processed within the contractual timeframe;


2. Where the funds are currently located;


3. What is causing the delay;


4. When exactly each outstanding payment will be completed;


5. What measures CB is taking to prevent this from happening again.


Please provide a clear and complete response as soon as possible.

 

[punker barbie]

@Hey_glad_to_see_you Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible.

 

[punker barbie]

@Hey_glad_to_see_you I have confirmed that the support team has responded to your inquiry. Ticket #25966268

 

[Hey_glad_to_see_you]

Thank you ! I got payment .
I’m very grateful for the prompt resolution of this issue.

 

[Hey_glad_to_see_you]

@Hey_glad_to_see_you I have confirmed that the support team has responded to your inquiry. Ticket #25966268

Thank you ! I got payment .
I’m very grateful for the prompt resolution of this issue.

 

[Hey_glad_to_see_you]

@Hey_glad_to_see_you I have confirmed that the support team has responded to your inquiry. Ticket #25966268

Hello, it looks like I should order daily payment here now? I ordered my daily payment October 9, October 10, 11,12. Today October 14 I got NOTHING AGAIN. No answers, no compensation for delays, no payment. What should I do except order daily payment, to receive daily payments?

 

[Squinkle]

Hello, it looks like I should order daily payment here now? I ordered my daily payment October 9, October 10, 11,12. Today October 14 I got NOTHING AGAIN. No answers, no compensation for delays, no payment. What should I do except order daily payment, to receive daily payments?

I'm also having issues with delayed daily payouts. I requested mine on the 9th as well, and nothing still, 5 days later. I haven't written to support, but I will if I don't receive it by Friday. My last daily payout was similarly delayed.
It's never been this late for me until recently.

 

[followone]

I am also having issue. Since they changed it to the new payout system everything gets delayed heavy. Sended a daily payout 5 days ago... nothing.

 

[punker barbie]

Hello, it looks like I should order daily payment here now? I ordered my daily payment October 9, October 10, 11,12. Today October 14 I got NOTHING AGAIN. No answers, no compensation for delays, no payment. What should I do except order daily payment, to receive daily payments?

Official support for Chaturbate can be reached at support@chaturbate.com. Please contact Chaturbate directly

 

[Hey_glad_to_see_you]

Официальную службу поддержки Chaturbate можно связаться по адресу support@chaturbate.com . Пожалуйста, обращайтесь напрямую в Chaturbate.

Am I correct in understanding that you are currently refusing to address this issue? Support isn’t responding, yet you tell us to contact support, while the delays persist. What other steps can you suggest? Can you explain the reasons for these delays? If Chaturbate is no longer able to fulfill its terms regarding daily payouts, why does it continue to offer this feature? Furthermore, will Chaturbate be able to make regular payouts, or should models stop working with the site—given the risk that we might never see the earnings we’ve accrued?

 

[Vixxen81]

Am I correct in understanding that you are currently refusing to address this issue? Support isn’t responding, yet you tell us to contact support, while the delays persist. What other steps can you suggest? Can you explain the reasons for these delays? If Chaturbate is no longer able to fulfill its terms regarding daily payouts, why does it continue to offer this feature? Furthermore, will Chaturbate be able to make regular payouts, or should models stop working with the site—given the risk that we might never see the earnings we’ve accrued?

Stop. You're harassing the rep here. They are not the official means of support and are a liaison for this forum.

As long as you get your payment and it is accurate they owe you zero explanation for "delays".

And no you can't sue them for not answering you, either.

 

[followone]

Stop. You're harassing the rep here. They are not the official means of support and are a liaison for this forum.

As long as you get your payment and it is accurate they owe you zero explanation for "delays".

And no you can't sue them for not answering you, either.

Well as you can see the whole CB forum is listed with "delayed payments" post. So there is def an issue from CB itself and should be explained. Me myself also waiting for a daily payout since the 11th and support is not responding.
It all started with their new payout form.
Either they have struggle with it, or they dont have enough funds to pay out users. Whatever it is... it should be explained by CB. And since punker Barbie is the Industry representativ, she could give an update about the payout situation for most. Also remember many people dont know this forum on CB, so who knows how many people didnt received their payouts...

 

[Vixxen81]

Well as you can see the whole CB forum is listed with "delayed payments" post. So there is def an issue from CB itself and should be explained. Me myself also waiting for a daily payout since the 11th and support is not responding.
It all started with their new payout form.
Either they have struggle with it, or they dont have enough funds to pay out users. Whatever it is... it should be explained by CB. And since punker Barbie is the Industry representativ, she could give an update about the payout situation for most. Also remember many people dont know this forum on CB, so who knows how many people didnt received their payouts...

They know to email CB and wait. They are under no obligation to publicly announce any hitches in their systems. It seems to be primarily an issue with models who are not in North America and were being paid in crypto. Perhaps do some research to see if any laws have changed in the country you live in regarding internet sex work?

I know it's frustrating.

 

[followone]

They know to email CB and wait. They are under no obligation to publicly announce any hitches in their systems. It seems to be primarily an issue with models who are not in North America and were being paid in crypto. Perhaps do some research to see if any laws have changed in the country you live in regarding internet sex work?

I know it's frustrating.

That seems to be not true.

I have waited for a SWIFT payout very long, and crypto. Tryed both... nothing changed in my country I live in. Other models I know also have issue with even paxum payouts. I think people have to right to know what the problem is, since people that work on the platform generate mainly revenue for CB.
Yes its frustrating. As I wrote above, it all started when they changed to their new payout form. Before, payouts where very smooth, close to no issue.

 

[Squinkle]

It all started with their new payout form...Also remember many people dont know this forum on CB, so who knows how many people didnt received their payouts..

Like you said, imagine how many people are writing to support but are NOT posting here.
I bet support has a crazy backlog of emails. Which would perfectly explain why it's taking them so long to respond.

Anyway, I received my payout from Oct 9th early this morning. For the record, I am in NA using the ACH payout method.

Interestingly, I still have not received the "We sent your payout" email yet. That's never happened before so they might be having issues with their mail delivery system too, it would seem.

 

[Vixxen81]

Like you said, imagine how many people are writing to support but are NOT posting here.
I bet support has a crazy backlog of emails. Which would perfectly explain why it's taking them so long to respond.

Anyway, I received my payout from Oct 9th early this morning. For the record, I am in NA using the ACH payout method.

Interestingly, I still have not received the "We sent your payout" email yet. That's never happened before so they might be having issues with their mail delivery system too, it would seem.

Monday was a Bank Holiday and if you didn't cash out before a certain time, which I believe is 2 AM Eastern, then it's not processed until the next day's payouts are processed.

I got my Sunday payout this morning. I still have not received the payout email and this is very common for me.

This is the last ACH payout email I received on the 8th. There is a NINE day window before we're supposed to contact them, which may explain why no one is getting a response within the first few days.

 

[Hey_glad_to_see_you]

Monday was a Bank Holiday and if you didn't cash out before a certain time, which I believe is 2 AM Eastern, then it's not processed until the next day's payouts are processed.

I got my Sunday payout this morning. I still have not received the payout email and this is very common for me.

This is the last ACH payout email I received on the 8th. There is a NINE day window before we're supposed to contact them, which may explain why no one is getting a response within the first few days.

View attachment 108167

Since when is demanding a company fulfill its contractual obligations considered harassment? Please don't confuse the two. I don't plan to sue the company representative, but I have every right to sue the company itself for systematic failure to fulfill its obligations.

I would also like to point out that I am not speaking merely as an individual account holder, but as someone who bears obligations toward hundreds of models—each of whom needs to receive their hard-earned money to pay off loans or feed their children. I couldn’t care less why the company isn’t responding to emails. This is their direct obligation; they knew that a new system would lead to issues and delays, and they have the means to resolve them. Do you have a solution—what are my models supposed to do while we wait for at least some kind of explanation from Chaturbate?
I received the payout for October 9th about 40 minutes after posting here; however, the other payouts—for the 10th, 11th, and 12th—were returned to my account. Do you happen to know when I might be able to receive them? Since support isn't responding, I’m asking here.

 

[Squinkle]

...but I have every right to sue the company itself for systematic failure to fulfill its obligations.

And they have every right to terminate your access to the platform as a result of pending litigation...as well as the 'hundreds of models' you employ. That would put you and all of them out of work.

I feel like jumping to a threat to sue CB is probably the worst move you can make here. Just saying.

 

[Hey_glad_to_see_you]

And they have every right to terminate your access to the platform as a result of pending litigation...as well as the 'hundreds of models' you employ. That would put you and all of them out of work.

I feel like jumping to a threat to sue CB is probably the worst move you can make here. Just saying.

By assuming such a thing, you think even worse of them than I do.
First and foremost, this will deprive them of money—and they know that perfectly well. It’s a job, just like any other; it’s not charity. Both sides have obligations here, as well as benefits.