Account Banned (firstlady_goddess) – Automated replies from support, need advice/help

[petiteafrican_goddess]

Hi everyone,
I am posting here in complete desperation hoping for some advice or guidance from the community, and humbly tagging @punker barbie and @AmberCutie for visibility.
My model account firstlady_goddess was suddenly permanently banned. I have emailed Chaturbate support multiple times from my registered email, but I am stuck in a loop receiving only automatic template messages, and no human is responding to my case.
The Reason:
I was physically helping a friend set up her own model account on her phone. While assisting her with her live face verification check, I was holding the phone, and the automated camera system accidentally scanned my face instead of hers. It flagged my biometric data across two accounts, leading to an immediate automated ban on my main profile for a verification violation. [1]
This was a total physical accident while trying to be a helpful friend. I did not mean to breach the terms of service, and I am the sole owner of my identity on firstlady_goddess.
I am completely willing to complete a manual ID check, send fresh selfies with my ID, or do whatever Chaturbate requires to prove my identity. Has anyone dealt with this facial match mistake before? Is there any way to get a human agent to review my email tickets?
Thank you so much for any help you can give.

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[punker barbie]

Hi everyone,
I am posting here in complete desperation hoping for some advice or guidance from the community, and humbly tagging @punker barbie and @AmberCutie for visibility.
My model account firstlady_goddess was suddenly permanently banned. I have emailed Chaturbate support multiple times from my registered email, but I am stuck in a loop receiving only automatic template messages, and no human is responding to my case.
The Reason:
I was physically helping a friend set up her own model account on her phone. While assisting her with her live face verification check, I was holding the phone, and the automated camera system accidentally scanned my face instead of hers. It flagged my biometric data across two accounts, leading to an immediate automated ban on my main profile for a verification violation. [1]
This was a total physical accident while trying to be a helpful friend. I did not mean to breach the terms of service, and I am the sole owner of my identity on firstlady_goddess.
I am completely willing to complete a manual ID check, send fresh selfies with my ID, or do whatever Chaturbate requires to prove my identity. Has anyone dealt with this facial match mistake before? Is there any way to get a human agent to review my email tickets?
Thank you so much for any help you can give.

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I have confirmed that the support team has responded to your inquiry. Ticket #25718099

 

[petiteafrican_goddess]

J

I have confirmed that the support team has responded to your inquiry. Ticket #25718099

Hello everyone,


I would really appreciate any advice.


I previously received this response from the support team:

"As a courtesy, and with no obligation to do so, the violation and action taken were reviewed. Following this review, the violation was confirmed. It was further confirmed that the actions taken were appropriate. Given the serious nature of the violation, the permanent ban was the only possible outcome."

I believe the issue happened by mistake during the verification process, so I opened a new support ticket to explain what happened and ask them to review it again. So far, I've only received the automatic acknowledgment email and haven't received a response from a support agent.


Has anyone been in a similar situation? Is there still a chance that someone will review my new ticket, or is there anything else I can do besides waiting?


Thank you for any advice or shared experiences.

 

[punker barbie]

J

Hello everyone,


I would really appreciate any advice.


I previously received this response from the support team:




I believe the issue happened by mistake during the verification process, so I opened a new support ticket to explain what happened and ask them to review it again. So far, I've only received the automatic acknowledgment email and haven't received a response from a support agent.


Has anyone been in a similar situation? Is there still a chance that someone will review my new ticket, or is there anything else I can do besides waiting?


Thank you for any advice or shared experiences.

Support confirmed they previously provided you with a detailed response. Unfortunately, support is unable to assist further.

@AmberCutie