Account baned

[KoreanLegend]

Hi,I am trying to understand what may be causing a problem with my Chaturbate account verification.About two years ago, I had a Chaturbate account. At that time, I had a European visa and used the documentation I had at the time for my account.Later, I tried to reactivate that account, and I was permanently banned.I am now trying to create a new account. The registration itself is not the problem. However, when I reach the ID verification stage and submit my current Belarusian passport, I am immediately rejected/banned.Could this possibly be related to the information connected to my old account?My European visa has expired, and I am now submitting my current, valid Belarusian passport. I am wondering whether the verification system could somehow interpret the difference between the old documentation and my current passport as an attempt to provide different or false information, or as an attempt to circumvent the previous account.I am not trying to circumvent a ban. i also tried works via studio but i dont know what are they upload but might because of they i get banned.
I am wondering whether there could be a misunderstanding in the verification process.The important point is that the two different documents belong to the same person — me. I have simply identified myself using two different documents at two different points in time. The European visa I previously used has expired, and I am now using my current, valid Belarusian passport.Could the verification system possibly interpret the fact that a different type of ID is now being submitted as an attempt to provide different identity information or to circumvent the previous account, even though both documents identify the same person?If so, is there any way for this to be reviewed manually and clarified?I am not trying to circumvent a previous ban. I am simply trying to register using my current, valid identification.
My nickname - dencrazy
I love CB and missing it , its any way you can help me?

 

[punker barbie]

Hello @KoreanLegend Ticket #25065841 received a response on January 3, 2026. For any additional questions regarding your account, please contact support@chaturbate.com

 

[MartyDK]

Hello @KoreanLegend Ticket #25065841 received a response on January 3, 2026. For any additional questions regarding your account, please contact support@chaturbate.com

Hi Punker Barbie,

I feel I have to step in here for a moment.

KoreanLegend has explained his problem with Chaturbate to me. I have gone through the whole situation in some detail, and I referred him to this site precisely because this is a forum where people can, through unofficial channels, get help with situations that the official channels have been unable to resolve.

I can see that KoreanLegend has clearly explained in his post what happened — and what most likely went wrong. The same person submitted two different forms of identification, presumably with two different photographic IDs, and this appears to have been incorrectly interpreted as the person using fraudulent identification documents. That is not the case.

I am also aware that KoreanLegend has repeatedly tried to get Chaturbate's official support to understand that their handling of the matter is incorrect, and that there has been no attempt to falsify his identity. This appears to be a simple misunderstanding based on the fact that two photographs of the same person are not identical.

In your response, I cannot see that you have done anything other than provide the original ticket number. I can also see that you have given essentially the same response to a number of other users with different problems.

If there is a purpose to having an unofficial forum such as AmberCutie, surely part of that purpose must be to provide assistance that the official support channels are unable to provide. It therefore seems rather strange — and not helpful at all — simply to refer KoreanLegend back to the original ticket.

In this case, as far as I can determine, a clear error has occurred, and KoreanLegend has asked whether you can help to get that error corrected. I am now asking the same thing.

Is there anything you can do to help get this particular case properly reviewed?

 

[KingMarti]

KoreanLegend has explained his problem with Chaturbate to me. I have gone through the whole situation in some detail, and I referred him to this site precisely because this is a forum where people can, through unofficial channels, get help with situations that the official channels have been unable to resolve.

No, they cant. The only people that can help with a banned account / other account issues are people that work for the platform. This is not a support site.

In your response, I cannot see that you have done anything other than provide the original ticket number. I can also see that you have given essentially the same response to a number of other users with different problems.

That is because this is not a support channel. Punker will only every say that a response has been given by support.

If there is a purpose to having an unofficial forum such as AmberCutie, surely part of that purpose must be to provide assistance that the official support channels are unable to provide.

That is not the purpose of the forum at all, that is an effect of having people posting trying to get support in somewhere that is not a support channel.

 

[MartyDK]

No, they cant. The only people that can help with a banned account / other account issues are people that work for the platform. This is not a support site.

That is because this is not a support channel. Punker will only every say that a response has been given by support.

That is not the purpose of the forum at all, that is an effect of having people posting trying to get support in somewhere that is not a support channel.

I think you are misunderstanding my point. I am not suggesting that AmberCutie itself can overturn a Chaturbate ban.


My point is that the section is explicitly called “Unofficial Support”, and its description invites people with problems on a particular site to post inquiries because “someone may be able to assist”.


KoreanLegend has done exactly that. He has already gone through the official support channel and is now asking whether someone with knowledge of Chaturbate can help him understand how to get what he believes is a verification error properly reviewed.


If that is outside the scope of this section, that's perfectly fine. But then I think the distinction between “discussion of Chaturbate issues” and “assistance with Chaturbate account issues” should be made rather clearer.


That is all I was pointing out.

 

[KingMarti]

I think you are misunderstanding my point. I am not suggesting that AmberCutie itself can overturn a Chaturbate ban.


My point is that the section is explicitly called “Unofficial Support”, and its description invites people with problems on a particular site to post inquiries because “someone may be able to assist”.


KoreanLegend has done exactly that. He has already gone through the official support channel and is now asking whether someone with knowledge of Chaturbate can help him understand how to get what he believes is a verification error properly reviewed.


If that is outside the scope of this section, that's perfectly fine. But then I think the distinction between “discussion of Chaturbate issues” and “assistance with Chaturbate account issues” should be made rather clearer.


That is all I was pointing out.

Discussion of chaturbate issues would be accurate to describe what can be done, and given the amount of account banned posts, it's understandable why someone would think that it's a support channel for that, but this comes from people telling other people that it is.

The only way to get a verification error reviewed is by contacting support@chaturbate.com, there is no one else that will be able to review it, people would be able to help with things like the wording on the email but that would be about the extent of it. And also advising not to send more than 1 email because it makes support take longer to reply.

 

[punker barbie]

Hello @MartyDK We are unable to discuss account details with anyone except the account holder.

 

[MartyDK]

Hello @MartyDK We are unable to discuss account details with anyone except the account holder.

And that's actually what I am trying to ask you to do, and I am trying to be polite. The account holder has given you some details here, in this forum for “Unofficial Support”. Your reply to him was simply the original ticket number. Nothing more.


I completely understand and appreciate that you are doing this as a voluntary service, but it is difficult for me to see what kind of “unofficial” support is being provided here if the user is simply referred back to the official support channel. In this case, the issue appears to be stuck there because of a misunderstanding.


And of course I understand that you cannot discuss account details with anyone except the account holder. I am not asking you to discuss his account with me. I am asking whether you can communicate with him and perhaps help him find a way to get the issue properly reviewed.


That is really all I am asking.

 

[AmberCutie]

If there is a purpose to having an unofficial forum such as AmberCutie, surely part of that purpose must be to provide assistance that the official support channels are unable to provide

Just a fun fact: originally these unofficial support channels were meant for people coming here with questions that other MODELS and USERS could interact with. Such as "hey, anyone notice that when you click this button on xyz page of xyz site, this happens?" or "Hey fellow models, do you know how to change that one setting on xyz site that makes it so my numbers go brrrrr"

It just so happens that some actual reps from these xyz sites noticed my forum existed, and decided to volunteer to lend their knowledge and assistance. Certain sites' reps are more verbose and willing to share details, CB's main interactions here are merely to confirm they've checked that actual support has gotten/replied to a ticket.

This forum does NOT exist solely to help people reverse bans and understand the inner workings of verification processes on these sites. If the rep here is unable to discuss the situation further, that's where it ends. From their initial response, it sounds like the original ticket/matter is complete in their eyes, so time to let it go and/or only directly follow up in their OFFICIAL support avenues, which should be support@chaturbate.com

I am not suggesting that AmberCutie itself can

My pronouns are she/her. I am not a thing, I am a person.

 

[Vixxen81]

I asked ChatGPT what unofficial support means, maybe this will help the interloper, too.

On AmberCutieForum (ACF), “unofficial support” generally means help provided by people who are not officially employed by or part of the support team of the website/service.

ACF has had channels where website support workers or even network decision-makers participate and answer questions, but those interactions are described as unofficial because the forum itself isn't necessarily the company's official customer-support system. I

So, for example:
Official support: You contact the site's support department through its official support/ticket system.
Unofficial support: You ask in an AmberCutie forum thread, and someone who works for that site happens to respond or help you.
The person may be knowledgeable and genuinely connected to the company, but their response isn't necessarily an official support decision or guarantee.

(ChatGPT did the bold stuff, not me.)

 

[MartyDK]

Just a fun fact: originally these unofficial support channels were meant for people coming here with questions that other MODELS and USERS could interact with. Such as "hey, anyone notice that when you click this button on xyz page of xyz site, this happens?" or "Hey fellow models, do you know how to change that one setting on xyz site that makes it so my numbers go brrrrr"

It just so happens that some actual reps from these xyz sites noticed my forum existed, and decided to volunteer to lend their knowledge and assistance. Certain sites' reps are more verbose and willing to share details, CB's main interactions here are merely to confirm they've checked that actual support has gotten/replied to a ticket.

This forum does NOT exist solely to help people reverse bans and understand the inner workings of verification processes on these sites. If the rep here is unable to discuss the situation further, that's where it ends. From their initial response, it sounds like the original ticket/matter is complete in their eyes, so time to let it go and/or only directly follow up in their OFFICIAL support avenues, which should be support@chaturbate.com

My pronouns are she/her. I am not a thing, I am a person.

Thank you very much, AmberCutie. And I sincerely apologize if it sounded as though I was referring to you as a thing. That was simply a pronoun mistake on my part, and I am sorry about it. In the context where I got it wrong, I was referring to your site, the platform, and the forum itself — absolutely not to you as a person. I hope you can forgive me for that mistake.

And thank you for the fun facts and, perhaps more importantly, for explaining some of the mechanisms and differences involved here. I think part of my misunderstanding comes from the fact that I have previously received really excellent help from Stella when I have had various issues with STP. So she has, in a way, set a very high standard, which can be difficult for other representatives to live up to.

And there are certainly differences between the various platforms and their policies regarding whether decisions can be reconsidered — or whether there is room to acknowledge that a mistake has been made. Of course, that is not the representatives' fault, nor is it their responsibility if the platform they represent has a somewhat rigid way of enforcing its rules.

As far as CB is concerned, that unfortunately fits rather well with the impression I have developed over the past several years: their official support system tends to be cumbersome, slow, and a little rigid.

In any case, I understand the situation much better now, and I appreciate you taking the time to explain it. And once again, thank you for your patience — and for running a forum where people can at least try to find some answers when they get stuck.