Account Verification Issue – Passport and Postal ID Marked as Unsupported, No Response from Support

[QueenBankai]

Hello everyone,


I am posting this question on behalf of Username: Jhaydachs, who is experiencing an account verification issue on Chaturbate.


They have attempted the biometric verification process multiple times, but their documents continue to be marked as "unsupported." They submitted a valid Passport and Postal ID, ensuring that the images were clear and readable.


They have already contacted Chaturbate Support and sent a follow-up email regarding the issue, but they have not yet received a response. They are hoping to complete the verification process and would appreciate any guidance from members who may have encountered a similar situation.


A few questions:

1. Has anyone successfully completed verification using a Passport or Postal ID?
2. What are the common reasons an ID may be marked as "unsupported" during verification?
3. How long did it take for Support to respond to your verification concerns?
4. Are there any additional steps that can be taken while waiting for a response from Support?

Any advice or shared experiences would be greatly appreciated.


Thank you for your help.


Posting on behalf of Username: Jhaydachs.

 

[SCRIPTA]

A few questions:

1. Has anyone successfully completed verification using a Passport or Postal ID?
2. What are the common reasons an ID may be marked as "unsupported" during verification?
3. How long did it take for Support to respond to your verification concerns?
4. Are there any additional steps that can be taken while waiting for a response from Support?

Any advice or shared experiences would be greatly appreciated.


Thank you for your help.


Posting on behalf of Username: Jhaydachs.

Because you asked anyone for advice or shared experiences... myself being from Philippines.

1. Philippine National ID is the quickest and easiest method to verify oneself on the Chaturbate platform. Getting a national ID is absolutely free. You do not have to pay for the registration, the issuance of the physical card, or your digital copy. The whole process is extremely easy and attainable even to the further province areas. Do NOT use a fixer!
2. Philippine Passports and Postal ID are very often marked as fraudulent; because they so often are.
3. Anywhere from three business days to three weeks.
4. Instruct the individual broadcaster to register an account here themselves to make inquiries as Chaturbate will only share account related info with the account holder.