I wonder if anyone here has experience with resolving account bans on chaturbate when support contradicts itself?
I had an account with chaturbate for some time, I was never banned but did decide to disable and delete the account in order to spend my time more productively. A little while ago I decided to get back into it so I started a new account. No problems. However, as soon as I added credits I was instantly banned.
I have been asked to email them from 2 different email addresses, reactivate the old account and still have no resolution.
support has since began to not respond to my emails.
I contacted support from the email associated with my new account (email 1) and when requested also used the old email (email 2) and received several replies that went as follows:
chaturbate support
"Before we can restore your current account sir_called, we must first resolve a situation with your previous account .
Please write us back on your previous account ***** in order to resolve this issue. Afterwards, we can proceed to approve your newest account."
Email 1
"Please could you be specific in your request, are you requesting that I contact you from a different email address than the one associated with this account?"
chaturbate support
"Yes, please contact us from the email associated with the account "****" so you can resolve the issue and we can release the account "sir_called"
Email 2
"Please can you help provide a resolution to the issue with my account"
chaturbate support
"Your email address is not associated with the account that you are writing in about.
For your account security, please send us this request from your Chaturbate email address on file."
Email 2
"please inform me of any issue related to this account that would be cause for issue with any new accounts."
chaturbate support
Email 2
replied with card details requested.
Chaturbate support
"Your account has been reactivated.
Currently, there is no email address associated with your account.
To fix this issue, go to "My Profile" and click on the "Settings & Privacy"
1. Place new email in the form
2. Click "resend" verification
3. Be sure to check your Spam/Junk folder if you do not see our email in your inbox."
Email 2
"the instructions sent are incorrect. Please see above screenshot of account. Settings pages are not available."
Email 1
Thank you for your response, and instruction.
Obviously there is some confusion in the interpretation of policy towards handling this issue between support staff.
Please rectify the inconsistency in your approach to this issue, and respond with appropriate action .
I had an account with chaturbate for some time, I was never banned but did decide to disable and delete the account in order to spend my time more productively. A little while ago I decided to get back into it so I started a new account. No problems. However, as soon as I added credits I was instantly banned.
I have been asked to email them from 2 different email addresses, reactivate the old account and still have no resolution.
support has since began to not respond to my emails.
I contacted support from the email associated with my new account (email 1) and when requested also used the old email (email 2) and received several replies that went as follows:
chaturbate support
"Before we can restore your current account sir_called, we must first resolve a situation with your previous account .
Please write us back on your previous account ***** in order to resolve this issue. Afterwards, we can proceed to approve your newest account."
Email 1
"Please could you be specific in your request, are you requesting that I contact you from a different email address than the one associated with this account?"
chaturbate support
"Yes, please contact us from the email associated with the account "****" so you can resolve the issue and we can release the account "sir_called"
Email 2
"Please can you help provide a resolution to the issue with my account"
chaturbate support
"Your email address is not associated with the account that you are writing in about.
For your account security, please send us this request from your Chaturbate email address on file."
Email 2
"please inform me of any issue related to this account that would be cause for issue with any new accounts."
chaturbate support
Before we can proceed and deal with the violation on your account "****" first, we will need to reactivate the account. Before we can proceed, we need to first verify your identity. Please provide us the last 4 digits of the card you've used to purchase tokens on the site. |
Email 2
replied with card details requested.
Chaturbate support
"Your account has been reactivated.
Currently, there is no email address associated with your account.
To fix this issue, go to "My Profile" and click on the "Settings & Privacy"
1. Place new email in the form
2. Click "resend" verification
3. Be sure to check your Spam/Junk folder if you do not see our email in your inbox."
Email 2
"the instructions sent are incorrect. Please see above screenshot of account. Settings pages are not available."
Email 1
Thank you for your response, and instruction.
Obviously there is some confusion in the interpretation of policy towards handling this issue between support staff.
Please rectify the inconsistency in your approach to this issue, and respond with appropriate action .