Paxum card dissapeared

[Caf13]

Hi ! anyone else lost two days ago card FUNDSTR - mastercard by Paxum ( NOT Unionpay) ? it just vanished from account of my friend and money on it were moved back to paxum account...
i heard a lot of people use it in Europe, so wonder why everyone is silent about this .Support replied that cards r not any more supported for ALL clients....
WHy noone else talks about it?

 

[prizenka]

Hi ! anyone else lost two days ago card FUNDSTR - mastercard by Paxum ( NOT Unionpay) ? it just vanished from account of my friend and money on it were moved back to paxum account...
i heard a lot of people use it in Europe, so wonder why everyone is silent about this .Support replied that cards r not any more supported for ALL clients....
WHy noone else talks about it?

And have you used the card? If you don't use the card for a while, they delete it. It's in the terms and conditions.

 

[prizenka]

And have you used the card? If you don't use the card for a while, they delete it. It's in the terms and conditions.

Hi ! anyone else lost two days ago card FUNDSTR - mastercard by Paxum ( NOT Unionpay) ? it just vanished from account of my friend and money on it were moved back to paxum account...
i heard a lot of people use it in Europe, so wonder why everyone is silent about this .Support replied that cards r not any more supported for ALL clients....
WHy noone else talks about it?

I had 2 cards on Paxum and I kept one as a backup. I had no idea that if I didn't use it, they would disable it after a certain period of time. It's a stupid condition. They charged me a fee of around $3 every month, but I still kept it as a backup. Then I was surprised that they deleted it. If you don't use the card, it's possible that it's the same problem that happened to me.

 

[prizenka]

Hi ! anyone else lost two days ago card FUNDSTR - mastercard by Paxum ( NOT Unionpay) ? it just vanished from account of my friend and money on it were moved back to paxum account...
i heard a lot of people use it in Europe, so wonder why everyone is silent about this .Support replied that cards r not any more supported for ALL clients....
WHy noone else talks about it?

A month ago I had to enter Ičo in my profile. So I think the one who didn't do it, it's possible they canceled the card. The time limit was 30 days. It was for people who didn't enter Ičo or the number you use for the tax office

 

[Vixxen81]

I might be the only one who thinks this is kind of an awesome security feature.

 

[prizenka]

I might be the only one who thinks this is kind of an awesome security feature.

I might be the only one who thinks this is kind of an awesome security feature.

Hi, what do you think? I think it's nonsense, but just to be sure, I wrote on Paxum to see if what Caf13 wrote here is true.

 

[Caf13]

Hi, what do you think? I think it's nonsense, but just to be sure, I wrote on Paxum to see if what Caf13 wrote here is true.

Thanks for reply !!! card was used last time 2 days ago....... all was fine and suddenly it dissapeared from account and support told that These cards r not working any more. Friend who owns card is from Poland..... i try to understand whats going on ....

Tell please - do u see that card in account? NOT Unionpay but Mastercard FUNDSTR

 

[Caf13]

p.s . friend from Poland told that she Entered tax number.....

 

[prizenka]

p.s . friend from Poland told that she Entered tax number.....

I have the card and it still works. I am from the Czech Republic.

 

[Caf13]

I have the card and it still works. I am from the Czech Republic.

thanks ! and its shows active inside paxum account? still funded or funds moved to account?

 

[prizenka]

I have the card and it still works. I am from the Czech Republic.

Last month I was contacted by noreply@fundstr.com that I had to submit a tax or other number etc. and I also had to resubmit my current address, I set everything up. I wrote to Paxum what kind of company it is. Paxum replied Please note that Fundstr is our official issuer of prepaid MasterCard cards.
So I have everything set up and I had 30 days to do it.
The card still works for me.
I wrote to Paxum support whether it is true what you stated here. Because Paxum is always solid and whenever the cards expired they warned in advance and immediately informed me to arrange a new card.

 

[prizenka]

thanks ! and its shows active inside paxum account? still funded or funds moved to account?

The card also works for transfers to the card.

 

[prizenka]

The card also works for transfers to the card.

I'm waiting for Paxum to respond.

 

[Caf13]

OMD thank u soooooooo much !!!!! u got no idea how much u helped !!! and for my friend - NOONE from FUNDSTR wrote her !! im shocked

 

[prizenka]

OMD thank u soooooooo much !!!!! u got no idea how much u helped !!! and for my friend - NOONE from FUNDSTR wrote her !! im shocked

I'm waiting for a response from Paxum. I'm waiting to hear back. Is it possible that your friend entered the information late? I had 30 days to do so.

 

[Caf13]

I'm waiting for a response from Paxum. I'm waiting to hear back. Is it possible that your friend entered the information late? I had 30 days to do so.

im waiting for her to reply me ..... im also shocked because NOONE wrote on forum that they got email from FUNDSTR ... what is going on , omd....

 

[prizenka]

I'm waiting for a response from Paxum. I'm waiting to hear back. Is it possible that your friend entered the information late? I had 30 days to do so.

Did she also have to upload an address document? Electricity bill or bank statement. I sent a garbage receipt with the amount and my name and address, paid at the City Hall

 

[prizenka]

im waiting for her to reply me ..... im also shocked because NOONE wrote on forum that they got email from FUNDSTR ... what is going on , omd....

Because everyone obviously had their tax ID deposited on Paxum from the beginning.

 

[Caf13]

Did she also have to upload an address document? Electricity bill or bank statement. I sent a garbage receipt with the amount and my name and address, paid at the City Hall

she just filled Tax certification form as everyone..... she did that to PAXUM, but not to FUNDSTR , im shocked... r u sure that FUNDSTR really emailed u ???? such possible??? and when was it?

 

[Caf13]

wait a min . u did BOTH - 1. tax form on PAXUM + 2. email from FUNDSTR? and to both u sent info? or u didnt get form on paxum to fill?

 

[prizenka]

Because everyone obviously had their tax ID deposited on Paxum from the beginning.

I'm correcting myself. A month ago I was looking at Paxum and a red sign was flashing. After I got it out of the way, it moved me to the profile where I entered Tax. Then I entered my home address again. After 2 days, fundstr.com contacted me and said they don't accept proof of address like a passport or ID card. So I uploaded a proof of payment for waste. Then everything was fine. So I did this procedure.

 

[Caf13]

I'm correcting myself. A month ago I was looking at Paxum and a red sign was flashing. After I got it out of the way, it moved me to the profile where I entered Tax. Then I entered my home address again. After 2 days, fundstr.com contacted me and said they don't accept proof of address like a passport or ID card. So I uploaded a proof of payment for waste. Then everything was fine. So I did this procedure.

thank u so much !!! now all clear !!! Dont worry, im sure for your card all fine but weird that not for us lol. Now we will talk to support of paxum too

 

[prizenka]

wait a min . u did BOTH - 1. tax form on PAXUM + 2. email from FUNDSTR? and to both u sent info? or u didnt get form on paxum to fill?

Měli jste na mysli: Já jsem doplnila informace pouze na Paxum.

 

[prizenka]

thank u so much !!! now all clear !!! Dont worry, im sure for your card all fine but weird that not for us lol. Now we will talk to support of paxum too

So your friend obviously didn't have time to do it within 30 days.

 

[prizenka]

So I'm keeping my fingers crossed.

So your friend obviously didn't have time to do it within 30 days.

So I'm keeping my fingers crossed.

So your friend obviously didn't have time to do it within 30 days.

So I'm keeping my fingers crossed.

 

[prizenka]

Hi, I got a message from Paxum. Are you sure that's what happened? You wrote that. Support replied that the cards are no longer supported for ALL clients.
They didn't write me anything like that. So it looks like your friend didn't make it by the given deadline. Paxum just won't delete the card.
But I took a breath, you scared me a little with your question. I'm glad they answered me and I don't have to worry.
They replied that they can't provide information for another person, I understand that. I was just wondering if that's true. Will your friend have to contact Paxum.com.

 

[Caf13]

thanks for reply! well its very weird, lets wait, maybe some people from other countries will show up here and tell how this situation was for them

 

[prizenka]

The reason for deleting the card is that the client did not use the card.
Another reason may be that the client did not meet the conditions for uploading documents. Paxum is not obliged to notify that the card was deleted.
If the card was banned in Poland, Paxum would probably have known in advance.
But I think Poland and the Czech Republic have the same conditions, since they are in the European Union.
So, overall, it's strange about your friend.
Can he send you a message about what Paxum wrote?
Paxum wrote this to me today
I deleted my names and the Paxum representative's.


GooglePaxum Card Questions FUNDSTR CARD.

07 June 2025, 05:13:49 AM


Thank you for contacting us!

Please note that we are unable to comment on or provide information regarding another user's account or card status.
If someone is experiencing issues with their Mastercard issued by Fundstr UAB, they are welcome to contact either us or the card issuer directly, and we will be glad to assist and clarify the situation.

As for your account, we confirm that your Mastercard is currently active and can be used as usual.

Should you have any other questions or concerns, feel free to reach out.



Customer Support Representative

Paxum.com| A Paxum Bank Limited Brand| Licensed by the Financial Services Unit, Commonwealth of Dominica

Tel: +1 866 347 4781

Website: www.paxum.com

Address: Paxum bank Limited, Centre Cross Lane, Roseau, Commonwealth of Dominica
You've also been asking a lot about Tax recently.
Má to s tím něco společného? Vím, že ses ptal, jestli Paxum informuje finanční úřady.

You've also been asking a lot about Tax recently.
Does that have anything to do with it? I know you asked if Paxum informs the Tax Authorities.

 

[Caf13]

My friend checked her emails attentively and found out that she didnt notice email from FUNDSTR !!
You know, its hard to live when we r not so attentive as you are, so we skip important emails...
thank u for help, if not you - we would not know whats going on !

 

[prizenka]

Důvodem smazání je, že klient kartu nepoužíval.
jiný důvod může být, že klient nesplnil podmínky pro nahrání dokumentů. Paxum není povinen informovat o smazání karty.
Pokud by byla karta v Polsku zakázána, Paxum by o tom pravděpodobně věděl předem.
Ale myslím si, že Polsko a Česká republika mají stejné podmínky, protože jsou v Evropské unii.
Takže celkově je to s tvým přítelem divné.
Můžeš ti poslat zprávu o tom, co Paxum napsal?
Paxum mi dnes napsal toto
Smazal jsem svá jména a jména zástupce Paxumu.


Otázky ke kartě GooglePaxum – KARTA FUNDSTR.

7. června 2025, 05:13:49


Děkujeme, že jste nás kontaktovali!

Vezměte prosím na vědomí, že nemůžeme vyjadřovat ani poskytovat informace týkající se účtu nebo stavu karty jiného uživatele.
Pokud má někdo problémy se svou kartou Mastercard vydanou společnostmi Fundstr UAB, můžete nás kontaktovat nebo přímo vydavatelské karty a my vám rádi pomůžeme a situaci objasníme.

Pokud jde o váš účet, potvrzujeme, že vaše karta Mastercard je aktuálně aktivní a můžete ji používat jako obvykle.

Pokud máte nějaké další otázky nebo obavy, nreváhejte se obrátit.



Zástupce zákaznické podpory

Paxum.com| Značka Paxum Bank Limited| Licencováno Úřadem pro finanční služby Dominikánského společenství

Tel.: +1 866 347 4781

Webové stránky: www.paxum.com

Adresa: Paxum bank Limited, Centre Cross Lane, Roseau, Dominikánské společenství
Také se v poslední době hodně ptáte na daně.
Má to s tím něco společného? Vím, že ses ptal, jestli Paxum informuje finanční úřady.

Také se v poslední době hodně ptáte na daně.
Má to s tím něco společného? Vím, že ses ptal, jestli Paxum informuje finanční úřady.

My friend checked her emails attentively and found out that she didnt notice email from FUNDSTR !!
You know, its hard to live when we r not so attentive as you are, so we skip important emails...
thank u for help, if not you - we would not know whats going on !

It's fine. I didn't know that this company issued cards either. I only found out about it from Paxum.