Streamate payment issue

[GoddessAnnaxxx]

I’d really appreciate some advice and feedback from other Streamate models regarding a payment issue .last Saturday 31sr October I was working on Streamate and entered a private with a member . During that private other
Members joined making it 4 active members each showing $7.99 per minute . Everything appeared to be working normally on my screen . The paid time was ticking over and I could visibly see the minutes accumulating . The total paid time continued increasing minute by minute . I continued working for 3hours 48mins . Eventually I had to shut down my session as I needed to use the bathroom so couldn’t continue working . I closed the site , went and used the bathroom , came back and logged back in again. It was then that I discovered I hadn’t been paid for the full session. I immediately raised the issue with Streamate support and I also included screenshots of my screen showing the active members and the minutes on the clock . After waiting a week support came back to me and explained there had been a Streamate outage . They offered $300. as compensation . Now I appreciate they have acknowledged the technical problem but I honestly feel $300 is nowhere near fair compensation for what happened .
I physically worked for 3hours and 48 minutes . I had 4 paying members in each showing $7.99 per minute and my screen was showing paid time accumulating throughout the session. Based on that I expected to receive considerably more then $300. Has anyone else experienced this ? Does anyone think $300 is reasonable . I don’t want to come across as unreasonable but I genuinely feel I’ve been under compensated for my time and work . I stream between 70-90 hrs a week 6 days a week on Streamate and have done for about 4 years. . I’d really appreciate honest opinions from other models. Please tell me if you think I’m being unreasonable or should I be receiving considerably more. Thank you

 

[Squinkle]

In my opinion, no, that amount isn't justifiable. I would expect to be paid my average hourly rate for each hour I was affected.

 

[MarieElise]

I’d really appreciate some advice and feedback from other Streamate models regarding a payment issue .last Saturday 31sr October I was working on Streamate and entered a private with a member . During that private other
Members joined making it 4 active members each showing $7.99 per minute . Everything appeared to be working normally on my screen . The paid time was ticking over and I could visibly see the minutes accumulating . The total paid time continued increasing minute by minute . I continued working for 3hours 48mins . Eventually I had to shut down my session as I needed to use the bathroom so couldn’t continue working . I closed the site , went and used the bathroom , came back and logged back in again. It was then that I discovered I hadn’t been paid for the full session. I immediately raised the issue with Streamate support and I also included screenshots of my screen showing the active members and the minutes on the clock . After waiting a week support came back to me and explained there had been a Streamate outage . They offered $300. as compensation . Now I appreciate they have acknowledged the technical problem but I honestly feel $300 is nowhere near fair compensation for what happened .
I physically worked for 3hours and 48 minutes . I had 4 paying members in each showing $7.99 per minute and my screen was showing paid time accumulating throughout the session. Based on that I expected to receive considerably more then $300. Has anyone else experienced this ? Does anyone think $300 is reasonable . I don’t want to come across as unreasonable but I genuinely feel I’ve been under compensated for my time and work . I stream between 70-90 hrs a week 6 days a week on Streamate and have done for about 4 years. . I’d really appreciate honest opinions from other models. Please tell me if you think I’m being unreasonable or should I be receiving considerably more. Thank you

If the amount you earned would have been more than $300, then I do not believe SM to be fair. You should be compensated for the amount you earned. Especially since their repeated glitches and Dev problems lose us all money so frequently. I'm not sure I'm understanding your original post correctly, but if 4 members were in for nearly a full 3 hrs and 48 mins, 300 is way lowballing. I've noticed that they are more likely to acquiesce if we make our case without getting emotional, so I did want to warn you about that. Although you probably already know that. If we get emotional when arguing our side, they tend to use that as an excuse to completely shut us down and stop responding. But if I were you, I would continue trying to argue my case to support, politely, and perhaps they will counteroffer. I hope that you try this and are successful in it. I also believe you deserve this, especially given you have screenshot proof.

I'm so sorry this happened to you, and I don't doubt it was a glitch for one second, given the high frequency we are constantly having to deal with those.
I'm having SO many this week too, and it is 100% affecting my bottom line.

 

[GoddessAnnaxxx]

Thank you I appreciate the comments . I worked out my earnings would have been over $2700 so I thought $300 was low and I did supply screenshots of everything . I tried explaining to support that the amount was much lower then expected and they replied they were sorry outcome wasn’t what I expected .