Unable to cashout tokens error, no response from support :(

[lilyvixen1]

hello , I am having some error when I click "transfer tokens to cash", since about 1 month ago, it says if the error persist contact support. I did send a ticket through the website a few weeks ago but so far have not received any response, and the error is still there. So i couldnt cashout my tokens in October, I was hoping to be able to do so this month. Kindly request @punker barbie to let me know if support can check my case, I am not banned , I am only getting the error when I try to cash out.
my account is lilyvixen1
I didnt receive a support ticket number in the automated response.

Thanks in advance!