What should I do when members message me their contact details?

[jamescam]

Hi, I’m well aware that I shouldn’t initiate contact with customers outside of the streamate platform, but I’m often getting members sending me their email address or social media names. what should I do in response to make sure I keep my account safe from suspension or banning?

 

[AudriTwo]

I explain to members that giving out contact info for offsite communication is a bannable offense and report them if they persist.

Sometimes members are new and don't read. Other sites allow some contact info to be shared, so they might assume it's okay.

 

[mika]

Hi, I’m well aware that I shouldn’t initiate contact with customers outside of the streamate platform, but I’m often getting members sending me their email address or social media names. what should I do in response to make sure I keep my account safe from suspension or banning?

I know sometimes it could be awkward especially if it’s a coming from regulars or a potential good paying member. If I got a message from them giving out their personal info I just told them their message is a blank message and tell them there’s a sign of “ probihited message”lol they always believe that and they knew for sure what you talking about

 

[jamescam]

That’s a really good idea! It makes it less personal.