10th anniversary promotion email and username changes

[Deleted member 100707]

Hi everyone,

I received Stripchat's 10th anniversary promo email today which explicitly listed "Change your username" as one of the highlighted features. So I contacted support asking whether this was actually available again.
The answer from first-level support: not possible for users or models due to legal constraints.

The problem, there are countless examples of models on the platform right now showing their old name in brackets next to the new one. When I pointed this out, the response was essentially, that's something we should change (probably in the promotion mail) which confirms the email contained incorrect advertising.
No response whatsoever on which specific regulation applies, or even a simple "we can't, won't or aren't allowed to tell you." That would be a perfectly acceptable answer. Instead the question was simply ignored, along with a comment that my current username looks cool and I don't need to change it, complete with a smiley. The "mistake" that models can change their name was ignored too.

I genuinely appreciate 24/7 support with fast response times. But a fast wrong answer is worse than a slower correct one. If something cannot be disclosed, just say so. If a mistake was made, acknowledge it clearly. Both happened here, in the support response and in the promo email, but neither was addressed directly.
Has anyone had current experiences with username changes (users and models) , or does anyone know what the actual constraint is?

Happy Anniversary

 

[NotYou]

Not entirely sure what you're saying or asking but when you're an ultimate member you can change your name for free (manually) once every 3 months.
If a model changes theirs, i am pretty sure they get the option to keep it so their old name redirects and is shown next to the new name in search so guys know who it is.

I think models get to change their name the same amount as ultimate users: once every 3 months but i could be very wrong on that.


The thing that annoyed me about this promo is I already have a 1 month Ultimate membership so now I don't get the 50% off the 12 month one, the option is not there for me at all -- so I have gone back to an old account and done it. But They need to start allow you to "renew" for periods, and having that offer up there.

 

[Deleted member 100707]

No @NotYou this option isn't available for months. It was deleted without comminication. Can you change your Username? You have a screenshot?

Your second point is annoying. When they celebrate their birthday and members can't participate on some offers like you, they should offer an alternative way for loyal members that already have bought the subscription.

 

[NotYou]

No @NotYou this option isn't available for months. It was deleted without comminication. Can you change your Username? You have a screenshot?

Your second point is annoying. When they celebrate their birthday and members can't participate on some offers like you, they should offer an alternative way for loyal members that already have bought the subscription.

Yes I literally changed it 4 days ago when I purchased the 50% of 12 month ultimate promo.

This screenshot is my other account that already had ultimate so it can't buy the promo one.

I know they removed it ages ago but added it back rather quickly.




Here it is on the one i changed

 

[Deleted member 100707]

@NotYou Thanks for the screenshot. That confirms it: the feature exists on SC but not on xHL, despite identical ownership, identical support team and identical costs. To illustrate how integrated both sides actually are: as a VIP member I have a success manager, and to reach him I have to use a Stripchat email address, not an xHL one. Which also means that SC users get more features for the same Ultimate membership price, while xHL users pay the same amount and receive less. Whether the membership price is still identical on both sides I cannot confirm, but if it is, that is a meaningful difference in value that is not communicated anywhere.

There may well be a legitimate reason why xHL users don't have this feature, legal or otherwise. But if that's the case, support should be able to explain it clearly after xHL sent a promotional email that explicitly lists username changes as a feature, without any note that this applies to SC users only. "We haven't implemented it on this domain" or "there is a specific constraint for xHL accounts" would be a perfectly acceptable answer. What I got instead was an unsubstantiated reference to legal constraints that couldn't be specified when asked .

 

[NotYou]

https://stripchat.com/subscriptions

this is the feature list for UM on SC - you can view as a guest I just checked.
It costs £20/$20 per month (or £200 per year, gaining 2 months free).

Red users get it for free (rank 80+). Not sure how it is on XHL, I have not used it before.

 

[Deleted member 100707]

Thanks for that, really helpful. So to summarize what this thread has established better than official support could: the feature exists on SC with Ultimate, it does not exist on xHL at all, and the feature lists are otherwise completely identical line by line.

What makes this particularly frustrating is that until sometime last year "Benutzername ändern" was available on xHL too. It disappeared without any announcement or explanation, and when I asked support I got a reference to legal constraints that could not be specified when I followed up. Today's promotional email advertising the feature went out to xHL users as well, which ironically proves how identical the two platforms are treated on the marketing side, just not on the delivery side.

I find it genuinely odd that a community forum thread gives me a clearer picture of the situation in twenty minutes than an official support exchange did. No hard feelings toward the individual agents, but if a feature is intentionally removed on one domain and intentionally kept on another, users on the short end of that decision deserve a straight explanation. Not a compliment about their username.

If anyone knows the actual reason for the xHL/SC split on this specific feature, I would genuinely like to understand it.

 

[NotYou]

Maybe @Stella_SC or @xChloe have an idea why?
I assume they had removed it from SC for the same reason(s) but then added it back (thankfully).

 

[Maxi]

I’d love to understand it too. I’ve gone through this with the xHL concierge service before - models and users who signed up via that white label aren’t allowed to change it anymore.

It’s another frustrating reason why I’m sorry I just didn’t sign up to regular SC in the first place.

 

[Maxi]

As I was online I thought I’d ask again, this is what I got back…

 

[AmberCutie]

As I was online I thought I’d ask again, this is what I got back…

View attachment 106292

It's kinda poop that basically a whitelabel of a cam site has such different rules like this.

 

[Vixxen81]

"Legal restraints?"

It's kinda poop that basically a whitelabel of a cam site has such different rules like this.

I dug into it and apparently studios can change a model's name every 60 day on Xhamster. So what's stopping people from becoming a studio and "hiring" themselves?

/admittedly don't know dick about how actual studios operate from the site-side of things

 

[AmberCutie]

"Legal restraints?"

Yeah that honestly sounds like utter bullshit lol

On MFC we can change it hourly if we want

 

[Vixxen81]

Yeah that honestly sounds like utter bullshit lol

On MFC we can change it hourly if we want

On Chaturbate all you have to do is email them and do a couple hoop jumps with verification and bam, name changed. As often as needed AND can break the link to the old/new name if you want AND still keep your followers.

ANnnnnnd, cause I'm in a mood to pile on, there's a "Right to Be Forgotten" law in the United States in regards to the internet and sites hosting personal information.

 

[AmberCutie]

ANnnnnnd, cause I'm in a mood to pile on, there's a "Right to Be Forgotten" law in the United States in regards to the internet and sites hosting personal information.

I am not 100% sure this is true for all the states?

and to tack on: even if so, fictitious publicly shared usernames don't likely fall into GDPR type stuff. It's about "personal data" collected. That'd be more along the lines of real names, address, IP address, etc.

 

[Vixxen81]

I am not 100% sure this is true for all the states?

and to tack on: even if so, fictitious publicly shared usernames don't likely fall into GDPR type stuff. It's about "personal data" collected. That'd be more along the lines of real names, address, IP address, etc.

Ah no you're right. I've used it against sites before. Like if someone came to you and said "you have to delete everything I've ever posted here on ACF" you would be compelled to do so or be sued in certain circumstances.

 

[AmberCutie]

Like if someone came to you and said "you have to delete everything I've ever posted here on ACF" you would be compelled to do so or be sued in certain circumstances.

Right, which I don't have to do, but I do comply by removing their personal info from ACF's database when deleting their account.

 

[Vixxen81]

Right, which I don't have to do, but I do comply by removing their personal info from ACF's database when deleting their account.

Apparently it dates all the way back to 1931 and a prostitute. Fascinating stuff.

 

[Deleted member 100707]

@Maxi That's the exact same answer I received, word for word. It is clearly a template response. What makes it particularly odd is that the feature was explicitly listed in a promotional email that SC sent to xHL users. So xHL users received an advertisement for a feature they are apparently not allowed to use, with no mention of any domain restriction whatsoever. My original post was not only about the username itself but also about the quality of the support response. Fast answers with wrong information are worse than slower answers that are actually correct. When I asked support whether the promo mail was an error and what the specific legal constraint was, both questions were sidestepped entirely. And then posts documenting exactly that get liked by platform representatives without a single word of clarification. Fascinating.


Edit: The closing line "let me know if I can do anything else for you" turned out to be purely rhetorical. Follow-up questions are usually ignored or left unanswered (support was noticeably more accurate and focused until around September last year, now it feels like mass processing). What I find particularly ironic is that as an xHL user I can log into other domains in the same network with my own credentials and manage certain things there, but getting a straight answer from official support is apparently not possible. And thinking about how xHL handled account-related communication for its users back in March, without going into detail, I have serious doubts this will improve any time soon.

 

[Deleted member 100707]

Hope it's not too deep for here
@AmberCutie

Just a small addition on the username and GDPR point. In my view a platform username does qualify as personal data under GDPR, since it functions as an online identifier under Art. 4(1) and pseudonymised data remains personal data under Art. 4(5). When that username is also linked to payment history, private show logs and chat records, it gets even closer to Art. 9 territory since conclusions about a person's private life become possible from context. So the "legal constraints" argument, whatever it actually refers to, cannot really be grounded in GDPR preventing username changes. If anything GDPR would point in the opposite direction.
Just my read on it, happy to be corrected.

 

[Maxi]

What I find particularly ironic is that as an xHL user I can log into other domains in the same network with my own credentials and manage certain things there

Out of interest, which other domains can you login to with your xHL creds?

 

[Deleted member 100707]

@Maxi

At least xlivesex.com and a second domain I don't remember. If this is still possible, I can't confirm at the moment.

There is actually an official Stripchat representative post here in this forum on exactly that topic. Charlie_SC wrote in February 2024:
"If a model cannot access https://stripchat.com/ due to region geo-blocks, try to access https://mywebcamroom.com/login with the model account credentials. If a model cannot access https://xhamsterlive.com/ due to region geo-blocks, try to access https://xlivesex.com/ with the same credentials."

The note in that post says the homepage will be blank on the alternative domains. In my case it was not blank at all. I could see models, my favorites, everything. So for users outside geo-blocked regions the infrastructure is simply there and works.
Which makes the username situation all the more curious: same credentials, same backend, same support team, but the feature is activated on one frontend and not on the other.

Source:

C

Post in thread 'Stripchat website cannot be accessed'

Feb 22, 2024

If models cannot access the official Stripchat site due to geo-blocks​

If a model cannot access https://stripchat.com/ due to region geo-blocks

• Try to access https://mywebcamroom.com/login with the model account credentials.

If a model cannot access https://xhamsterlive.com/ due to region geo-blocks

• Try to access https://xlivesex.com/ with the same credentials.

Note:
Once you enter the alternative links, the home pages will not show any live models (it will be blank)
But the rest of the site will...

• Charlie_SC

• 

 

[Maxi]

@Maxi

At least xlivesex.com and a second domain I don't remember. If this is still possible, I can't confirm at the moment.

There is actually an official Stripchat representative post here in this forum on exactly that topic. Charlie_SC wrote in February 2024:
"If a model cannot access https://stripchat.com/ due to region geo-blocks, try to access https://mywebcamroom.com/login with the model account credentials. If a model cannot access https://xhamsterlive.com/ due to region geo-blocks, try to access https://xlivesex.com/ with the same credentials."

The note in that post says the homepage will be blank on the alternative domains. In my case it was not blank at all. I could see models, my favorites, everything. So for users outside geo-blocked regions the infrastructure is simply there and works.
Which makes the username situation all the more curious: same credentials, same backend, same support team, but the feature is activated on one frontend and not on the other.

Source:

C

Post in thread 'Stripchat website cannot be accessed'

Feb 22, 2024

If models cannot access the official Stripchat site due to geo-blocks​

If a model cannot access https://stripchat.com/ due to region geo-blocks

• Try to access https://mywebcamroom.com/login with the model account credentials.

If a model cannot access https://xhamsterlive.com/ due to region geo-blocks

• Try to access https://xlivesex.com/ with the same credentials.

Note:
Once you enter the alternative links, the home pages will not show any live models (it will be blank)
But the rest of the site will...

• Charlie_SC

• 

Ahh, thanks for the info! I was hoping it was a white label with a dark theme, à la SC proper, but it looks the same as xHL.

Anyway, cheers!