Did no received my payment of October 16!

[Tommystars]

Hi, my username is Tommystars …
Still waiting for my payment by ach that was supposed to be sent in my US bank account on the 23 of October maximum as they said for payments of the tokens exchanged between 1st and 15th of October!
The support did not sent me nothing about something bad and did not answered me yet!!!
I did received the payment before late too!

I begin to be bored of that support team!

Thank you to help me!

@punker barbie

 

[Tommystars]

@punker barbie
It still not resolved at this time… Still waiting for an answer of support. Never got a message from them! Since they changed the thing of payouts information on September, I have troubles for payments!

And before that too, when I did ask 2-3 questions in a ticket, they answered only to the first one

If at least they could have a bot with who we can talk to

Well, if you can help me have my payment they were supposed to send me on 16th of October, it would be nice.
We are way far from 5-7 business days!

Thank you

 

[punker barbie]

@punker barbie
It still not resolved at this time… Still waiting for an answer of support. Never got a message from them! Since they changed the thing of payouts information on September, I have troubles for payments!

And before that too, when I did ask 2-3 questions in a ticket, they answered only to the first one

If at least they could have a bot with who we can talk to

Well, if you can help me have my payment they were supposed to send me on 16th of October, it would be nice.
We are way far from 5-7 business days!

Thank you

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible

 

[Tommystars]

Support has confirmed that they have received your email and is currently being looked into. We appreciate your patience. Support will get back to you as soon as possible

I still don’t have answers of what happens. I sent my request on October 28th, and a week later… still waiting .
If yesterday they were looking at my email, I can’t believe that now it’s not resolved after 26 hours!
@punker barbie

 

[punker barbie]

I still don’t have answers of what happens. I sent my request on October 28th, and a week later… still waiting .
If yesterday they were looking at my email, I can’t believe that now it’s not resolved after 26 hours!
@punker barbie

Kindly allow our support team sufficient time to review your issue. We appreciate your patience and will respond as soon as possible.

 

[Naughycall]

Hello,


Are you simply ignoring my support requests?


It has been more than 15 days since I submitted my first support ticket, and I still haven’t received a single response.


When can I expect to receive my payment for the period October 1–15?


I have fulfilled all the requirements, my account details are correct, I have reached the minimum payout threshold, and my Cosmo account is working properly.


I expect a clear explanation for this delay and, most importantly, a specific date when my payment will be processed.


This situation is unacceptable. Please stop ignoring my requests and resolve this issue as soon as possible.


I look forward to your prompt response.


Regards,
Naughtycall

 

[Tommystars]

Hi @punker barbie , I did receive an answer this morning, same as the payment before, they did hold my payment because they want a W9 form…
But, I am Canadian! I don’t need to pay taxes in United States!
Last Time I did explain and finally I received the payment of September on october 2nd…
And now, same problem again!!! They blocked it again!
Can you do something with that? The new paying system give me headache and was not ready to be changed in my opinion!
Only trouble since the new system is on!

Had problems with payout recipients too before… now this part seem ok…

Then now, did respond to the support, but i hope i will not wait another 8 days for answers!

 

[punker barbie]

@Naughycall I have confirmed that the support team has responded to your inquiry. Ticket #26062081