From the experience that I have from working in customer service myself it seems he wrote what he believed to be true at the time and he probably wrote more than his bosses would have wanted. Believe me when I tell you that people who work in customer service only know what they have been told from the people above them and that is what gets passed along to the customer. Why it didn't turn out to be true you will probably have to ask someone who is in a decision making position. I have no relation to First Choice Pay, Payoneer or Choice Bank whatsoever so I am about as qualified as a random passerby on the street to answer your question.
From my experience in customer service he communicated exactly what his bosses ordered him to communicate...
I cannot blame him for that, he is an employee of Firstchoicepay/Payoneer after all and has to do whatever his bosses say. Even more so in such a legally critical situation as the one that has been created now.
We are entering the final phase and it doesn't look good. Firstchoicepay refuses to give me an official statement of my funds there and now their email is not working for me anymore...




