Account Username: yqs12
I hereby outline my grievance with ST Company:
1. Initial Incident:
- I registered an account normally and purchased tokens from a third party for platform use.
- My account was abruptly suspended without explanation. After submitting identity verification and transaction records, your team repeatedly inquired without clarifying the issue.
- Later, I discovered the purchased tokens were obtained fraudulently (via stolen credit cards) by the seller.
2. Unreasonable Follow-up Actions:
- After unsuccessful appeals, I created a new account and completed ST's verification process.
- Despite zero policy violations, this new account was also suspended, and my spending functionality was restricted.
- Shockingly, your team demanded I pay an additional 50% of tokens to restore account privileges, even though I had already been defrauded.
3. Contradictory Treatment:
- ST holds my legitimate verification data yet continues to track and restrict my account while coercing further payments.
- As loyal a user who intended to spend on your platform, I am now penalized for being victimized by fraud.
- Restricting my spending (which causes distress precisely because I *want* to use ST) alienates paying customers—a counterproductive corporate stance.
4. Request for Resolution:
- I demand a formal explanation and restoration of full account functionality without extraneous payments.
- All documentation (fraud reports, communication records, etc.) will be provided upon request.
This treatment is deeply disheartening. As a user committed to your platform, I urge immediate rectification.
I hereby outline my grievance with ST Company:
1. Initial Incident:
- I registered an account normally and purchased tokens from a third party for platform use.
- My account was abruptly suspended without explanation. After submitting identity verification and transaction records, your team repeatedly inquired without clarifying the issue.
- Later, I discovered the purchased tokens were obtained fraudulently (via stolen credit cards) by the seller.
2. Unreasonable Follow-up Actions:
- After unsuccessful appeals, I created a new account and completed ST's verification process.
- Despite zero policy violations, this new account was also suspended, and my spending functionality was restricted.
- Shockingly, your team demanded I pay an additional 50% of tokens to restore account privileges, even though I had already been defrauded.
3. Contradictory Treatment:
- ST holds my legitimate verification data yet continues to track and restrict my account while coercing further payments.
- As loyal a user who intended to spend on your platform, I am now penalized for being victimized by fraud.
- Restricting my spending (which causes distress precisely because I *want* to use ST) alienates paying customers—a counterproductive corporate stance.
4. Request for Resolution:
- I demand a formal explanation and restoration of full account functionality without extraneous payments.
- All documentation (fraud reports, communication records, etc.) will be provided upon request.
This treatment is deeply disheartening. As a user committed to your platform, I urge immediate rectification.