Hello, @punker barbie I am writing to provide a clear and complete explanation of what happened with my model account ( lucywmiller ) and to formally request your assistance.
What happened:
1. My account had 2-Step Security enabled at all times.
2. My email account is secure and shows no signs of unauthorized access.
3. According to the Chaturbate security logs, my account was accessed from Croatia, while I am physically located in Thailand.
4. I was not online and did not authorize any activity at that time.
5. Shortly after this unauthorized login, my tokens were drained through multiple small tips and private shows to two different models.
6. I did not initiate or approve any of these transactions.
Actions I took immediately:
1. Contacted Chaturbate support as soon as I noticed the issue.
2. Completed full identity verification as requested (passport photo and confirmation).
3. Reset my Chaturbate password using the official reset link.
4. Enabled 2-Step Security again and reviewed all security settings.
5. Changed my email account password.
6. Logged out of all active sessions and secured my devices.
Based on the facts above — especially the presence of 2FA, the foreign IP login, and the spending pattern — this appears to be a case of unauthorized access or session hijacking, not misuse or shared access.
I respectfully request:
- A full investigation of this incident
- Clarification on the results of the review
- Assistance with restoration of the tokens that were taken without my consent
Please let me know if you require any additional screenshots or information from my side.
Thank you for your time and assistance.
What happened:
1. My account had 2-Step Security enabled at all times.
2. My email account is secure and shows no signs of unauthorized access.
3. According to the Chaturbate security logs, my account was accessed from Croatia, while I am physically located in Thailand.
4. I was not online and did not authorize any activity at that time.
5. Shortly after this unauthorized login, my tokens were drained through multiple small tips and private shows to two different models.
6. I did not initiate or approve any of these transactions.
Actions I took immediately:
1. Contacted Chaturbate support as soon as I noticed the issue.
2. Completed full identity verification as requested (passport photo and confirmation).
3. Reset my Chaturbate password using the official reset link.
4. Enabled 2-Step Security again and reviewed all security settings.
5. Changed my email account password.
6. Logged out of all active sessions and secured my devices.
Based on the facts above — especially the presence of 2FA, the foreign IP login, and the spending pattern — this appears to be a case of unauthorized access or session hijacking, not misuse or shared access.
I respectfully request:
- A full investigation of this incident
- Clarification on the results of the review
- Assistance with restoration of the tokens that were taken without my consent
Please let me know if you require any additional screenshots or information from my side.
Thank you for your time and assistance.
