here we go again... new hours MUST be glitched!

[ollythegreat]

My username is ollythegreat. So, since the last time I lost some of my new hours, I started taking screenshots before/after stream to make sure it didn't happen again (i am a very forgetful person, so I'm lucky i even noticed the first time). Lo and behold, it has happened again! Here are the screenshots of before and after. I lost 22ish hours.

I hope I'm not being annoying! I don't even think I'll be able to use all of the hours in the time I have left! Just wanna make sure someone knows it's happening so it can get solved permanently. It would totally suck if this was sapping the hours from new models without them noticing!

@punker barbie

 

[justwanthelpmymember]

Chaturbate new tag lasts 7 days after you register. Doesn't matter if you go live or no. Idk what changed but lots of new accs complaining

 

[Slapstick]

Chaturbate new tag lasts 7 days after you register. Doesn't matter if you go live or no. Idk what changed but lots of new accs complaining

That is no longer true. Chaturbate now gives new models 80 hours over the first 30 days (I think it is). As you can see in ollythegreat's screenshots she still has (at least) 42 hours of the new tag over the next 14.5 days.

I hope I'm not being annoying! I don't even think I'll be able to use all of the hours in the time I have left! Just wanna make sure someone knows it's happening so it can get solved permanently. It would totally suck if this was sapping the hours from new models without them noticing!

Have you emailed support@chaturbate.com and included the screenshots? It definitely looks like something is buggy as both screenshots show you have 14 days and 10 hours remaining and somehow managed to use 22 hours between the two.

 

[ollythegreat]

That is no longer true. Chaturbate now gives new models 80 hours over the first 30 days (I think it is). As you can see in ollythegreat's screenshots she still has (at least) 42 hours of the new tag over the next 14.5 days.

Have you emailed support@chaturbate.com and included the screenshots? It definitely looks like something is buggy as both screenshots show you have 14 days and 10 hours remaining and somehow managed to use 22 hours between the two.

yes I have! they have a habit of not responding for a week or so, which is why i mentioned punkerbarbie! i’m still waiting on a username change i requested like two weeks ago haha. thanks for checking in!

 

[Vixxen81]

I often think delays from support are, in part, because of the way the initial emails are written. Ask very specific questions without adding a lot of details.

And this isn't to anyone in particular, just a stream of consciousness kind of post. Also, emailing them multiple times will set you back. And last but certainly most important, be sure to read all of the automatic reply you receive because there is usually a prompt asking you whether the provided links answer your question, if not click no to escalate.

 

[ollythegreat]

I often think delays from support are, in part, because of the way the initial emails are written. Ask very specific questions without adding a lot of details.

And this isn't to anyone in particular, just a stream of consciousness kind of post. Also, emailing them multiple times will set you back. And last but certainly most important, be sure to read all of the automatic reply you receive because there is usually a prompt asking you whether the provided links answer your question, if not click no to escalate.

gotcha! i try my best to add all relevant details when i’ve had a problem, but i know not everyone can or will do that! thanks for the explanation

I clicked no to escalate it, so hopefully it should be fixed soon! thanks again for the response

 

[smoker919]

@ollythegreat I've heard reports of this happening to other models, too, so it's not isolated. I hope CB fixes it soon and compensates affected models for the lost opportunities.

 

[Vixxen81]

gotcha! i try my best to add all relevant details when i’ve had a problem, but i know not everyone can or will do that! thanks for the explanation

I clicked no to escalate it, so hopefully it should be fixed soon! thanks again for the response

You're welcome. I'm sure they'll sort it and you'll get the hours back.

 

[rockin_rod]

Just a thought, but if you use a VPN and change location, maybe time zone differences for the apparent location could account for at least some of the 'lost' time?
Does not explain the point about remaining time in both screenshots being the same, but could be something like remaining time is based on location at account activation, and time used is calculated on apparent broadcast location?