The iWantClips Thread

[paige_orion]

Sooooo, remember that post I made a few weeks ago? Bitching about Twitter problems and my lovely video GIFS being posted as still photos and how I was annoyed at the glitch?

Weeeeeeellll, turns out it was all user-error. *kicks the ground sheepishly* I should have prefaced my post with the statement that I am terrible with technology, and not just assumed that it was a glitch from the new update!

When you upload a large gif from your own computer (instead of the Preview Maker), now there is a little tiny checkbox beneath it that asks if you want to create a twitter attachment from the GIF. Which means it will take a little still photo from the GIF and use that in the automatic twitter post! If you have that little box checked, it doesn't matter if you upload a smaller Twitter GIF attachment - it will still use the still image it has selected. If you uncheck that little box, and then upload your smaller Twitter gif, it will use that GIF with no problems or issues!

I forget to uncheck that box sometimes when I am uploading whilst super sleepy, but that doesn't happen often anymore! Sooooo, yeah. I feel so silly. Turns out the Twitter GIF system was working perfectly on my end and doing everything that it was programmed to do - I just wasn't paying enough attention to the subtle changes to the upload system after the Preview maker was released, and didn't even notice the automatic checkmark.

Luckily, it only took me a few days to realize that all I had to do was uncheck that little box, and my GIFS once again began posting on Twitter perfectly. *facepalm* I wish I had popped in an updated my situation sooner!

 

[iWantClips.com]

Sooooo, remember that post I made a few weeks ago? Bitching about Twitter problems and my lovely video GIFS being posted as still photos and how I was annoyed at the glitch?

Weeeeeeellll, turns out it was all user-error. *kicks the ground sheepishly* I should have prefaced my post with the statement that I am terrible with technology, and not just assumed that it was a glitch from the new update!

When you upload a large gif from your own computer (instead of the Preview Maker), now there is a little tiny checkbox beneath it that asks if you want to create a twitter attachment from the GIF. Which means it will take a little still photo from the GIF and use that in the automatic twitter post! If you have that little box checked, it doesn't matter if you upload a smaller Twitter GIF attachment - it will still use the still image it has selected. If you uncheck that little box, and then upload your smaller Twitter gif, it will use that GIF with no problems or issues!

I forget to uncheck that box sometimes when I am uploading whilst super sleepy, but that doesn't happen often anymore! Sooooo, yeah. I feel so silly. Turns out the Twitter GIF system was working perfectly on my end and doing everything that it was programmed to do - I just wasn't paying enough attention to the subtle changes to the upload system after the Preview maker was released, and didn't even notice the automatic checkmark.

Luckily, it only took me a few days to realize that all I had to do was uncheck that little box, and my GIFS once again began posting on Twitter perfectly. *facepalm* I wish I had popped in an updated my situation sooner!

Yay! We're glad everything worked out! Please let us know if you have any other issues! We're always happy to help!

Kind Regards,

~IWC Admin

 

[iWantClips.com]

Hello Everyone!

How are you liking the site? We hope you love it!

We've been away for quite a while, we do apologize but we are back! If you have any questions please don't hesitate to ask. We're always happy to help!

This is a discussion about our latest site updates and where you can come to talk openly about what you like about the site, and what you don't like and let us know how we can make the iWantClips user experience and flow better.

We love hearing feedback for things you're not happy with or things you think that suck. That's what makes us better, and in return serves us all. However we are motivated hearing about what you're happy with as well.

Since we've been away for a while we've made a lot of improvements! Take a look below to see.

Our two biggest improvements are:

1. The Preview Generator

2. Migration to a New Hosting Platform

3. Streamlined Video Uploading Processes -Uploading Content Just Got Easier!

-The Preview Generator-

We've added a Preview Generator that generates the highest quality MP4 previews that not only you can use on the IWC Platform but other platforms like Clips4Sale, and Kinkbomb as well! The previews are seamless, outstanding quality GIF's that can be made in less that 5 seconds. iWantClips.com realizes how hard you work to create your videos and content. The last thing we want you to have to do after a day of filming is to have to use yet another program to create your GIF preview. That's old technology, and we're riding the wave of innovation over here. That's why we made this Preview Generator!

How do you use it?

It's a crazy simple 3 step process, that's designed to save you time and take some of the work off of your shoulders. We hope this helps make the entire process of making your content available to your fans easier and more enjoyable.

It's as easy as:

1. Selecting the number of scenes you want to include (you can select up to 5 scenes)

2. Select which parts of your video you want to show off

3. Click the Generate Preview Button to see the results!

You can still use your own pre-made previews/GIF's on IWC so don't worry if you make your own, we got you covered. You can also save your GIF's that you make with the Preview Generator to your own computer to use again and again.

-New Hosting Platform-

iWantClips, before making the move to new hosting had homepage load speeds that ranged from 3-5 seconds...yeah deathly slow. But now we have homepage load speeds down to a half a second to one second load speeds! Almost 6 times faster than before!

This was a much needed improvement for us, and for Store Operators as well as customers.

There is nothing more annoying to Store Operators that are trying to get work done and to customers that are well...trying to get work done and have to wait a long time to do it.

-Uploading Content Update-

Many of you are aware that before this update IWC has had issues publishing content due to the automatic MP4 file conversion upon file upload and upload interruptions rendering incomplete videos.

We are extremely happy to announce that all of this is now a thing of the past!

All processes that took large amounts of time now run in the background after you click save to upload your clip! You will no longer wait several minutes, only seconds!

Q:Can multiple videos be Uploading or Processing at the same time?
A: Yes! There is no limit to how many videos can be uploading or processing at the same time.

Q: What happens if I log out of my account or close my browser before my video(s) complete?
A: The video will successfully upload and publish regardless of whether you close your browser or log out.

Q: What if I am setting my video to Publish Later?
A: The video will continue to upload and process behind the scenes and will be available at the future date set.

We've put a lot of resources and time into this so please let us know any feedback you have. Hit us up on here or for quicker feedback get at us at admin@iwantclips.com

Respectfully,

~IWC Admin

 

[iWantClips.com]

Good Day,

We have lot's of new developments and promotions going on right now.

Firstly, we are proud to say that we will be releasing a phone platform in Summer 2016! It will be called iWantPhone! Stay tuned for details!

We also have a Twitter devoted to iWantPhone @iWantPhoneChat. You're more than welcome to go see our site updates there!

Secondly, our two newest promotions are as follows:

1. Our 1 year anniversary of iWantCustomClips is here so to celebrate we are giving 110% on all Custom Clip content from May through August!

2. If you upload 15 clips in the month of May you will receive 80% Tributes during June through July!

 

[Empress Mika]

Lovely news! Is IWC getting any type of affiliate program at some point?

 

[MissIsa]

Hi everyone,

iwantclips is my fave clip store - so i opened a second store for my english speeking subs.

I would love to know, how many customers visiting my stores - is there any option with google analythic?

 

[iWantClips.com]

Hi everyone,

iwantclips is my fave clip store - so i opened a second store for my english speeking subs.

I would love to know, how many customers visiting my stores - is there any option with google analythic?

Hi Misslsa!

That is so great to hear that iWantClips is your favorite clip store. Unfortunately, we do not have that feature but we will be building that in the near future. Please let us know if you have any other questions

Warm Regards,

The Customer Experience Team

 

[iWantClips.com]

Announcement: Revamped Twitter Functionality and User Interface

After 45 days of investigation and multiple failed attempts, the Twitter functionality is now fully operational which also includes a totally revamped user interface. We want to stress to every Store and Studio of iWantClips that our development team never stops working on issues that come in. We work through them until they are remedied. If you happen to report something, even site suggestions or feedback, our iWantClips Customer Experience Team takes and logs every bit of it into devoted channels for our Development Team to analyze, prioritize and execute actions for. It's extremely important to us that you are heard and your ideas are implemented.

The iWantClips Development Team and Customer Experience Team would like to thank you for your time, participation, and most of all patience with our site issues, in-particular Twitter. Your feedback was invaluable in solving this problem.

Please note: There are 200 Model Twitter accounts on iWantClips that need to be updated. If your tweets are not going out, please assume that you are one the 200 that need to simply reconnect your Twitter to the IWC platform by going to your Social Media Tab.

If you have any questions at all, please contact CustomerExperience@iWantClips.com


Thanks again.


~iWantClips Customer Experience Team

 

[iWantClips.com]

Announcement: We’re Looking for 5 Models to Join the iWantCustomClips Model Team

Want to be part of our Elite Model Team? We’re looking for porn stars, fetish performers and/or cam models.

Here’s how:

Be registered with iWantCustomClips.
Write us or send a video of why IWCC should pick you to pickme@iwantcustomclips.com.
The five most convincing models with written or video testimonials will win.
Enter until August 15th, and we announce the winners 7 to 10 days later.


What Do You Get?

A sign-on bonus of $300.
110% percent of all their clip sales—that’s an extra 10% that IWCC will pay you.
You can sign for us at our booth at upcoming tradeshows including AEE/AVN in Las Vegas in January 2017.


If I Win, Then What?

Keep making custom clips like you always do.
Give IWCC feedback on the site—tell us how we can serve you better.
Put a link to your IWCC page in your Twitter bio.
Tweet out that we’re your preferred custom clips site.
Make two 30-second videos explaining how IWCC works and encouraging to use IWCC—one would be for models and the other for customers

 

[iWantClips.com]

Happy August everyone! Are you ready for this months' special? Here it is:

That's right. Sell the most custom clips in the month of August and win a trip to AVN! See flyer for details.

Until then, have a great month!!

Signing off,
~The iWantClips Customer Experience Team

 

[iWantClips.com]

 

[HarleyRoseLee]

@iWantClips.com I had a question about your registration process.

I registered yesterday around 5pm EST and got an error message. I tried to re-register and it said the username was already taken. I tried to log in with the username and password I had chosen and it said I hadn't be verified yet. It's been almost 24 hours later and I haven't been registered and I haven't heard back from support either.

Did something glitch on the site? Is there a way to check on the status of my registration or if it even went through?

Thank you so much! ^_^

 

[iWantClips.com]

@iWantClips.com I had a question about your registration process.

I registered yesterday around 5pm EST and got an error message. I tried to re-register and it said the username was already taken. I tried to log in with the username and password I had chosen and it said I hadn't be verified yet. It's been almost 24 hours later and I haven't been registered and I haven't heard back from support either.

Did something glitch on the site? Is there a way to check on the status of my registration or if it even went through?

Thank you so much! ^_^

Hi HarleyRose,

We are currently looking into this and sent you a direct message. We will be in touch shortly!

Sincerely,
The iWantClips Customer Experience Team

 

[Dani Picas]

How long does it take to...
1 your store to appear with content after uploading over 5 videos?
2 for support to get back to you?

 

[Serenity_Tam]

2 for support to get back to you?

 

[BiancaBaker]

How long does it take to...
1 your store to appear with content after uploading over 5 videos?
2 for support to get back to you?

there support used to be amazing (before they revamped IWC) now... I wait a week sometimes more for a response (there live support is never available when it says it is and forget about sending emails.. Also I have DM'd them on twitter and they have never responded). I now love c4s support, at least they answer you and help.

 

[iWantClips.com]

How long does it take to...
1 your store to appear with content after uploading over 5 videos?
2 for support to get back to you?

Hi Dani Picas!

Our sincerest apologies for the late response to your concern and question.

After uploading 5 clips or more, your content should appear immediately. Just be sure that it is not in private mode or in draft status

When reaching out to Support, we aim to respond within 24 hours. The best way to reach out to support is to do any of the following (The Skype, LiveChat and email links can be found at the bottom of our homepage "Contact Us" or you may follow the link here -
http://ow.ly/Z8ceu):

(307) 222-0026 Phone
+44 203 769 2933 Phone
CustomerExperience@iWantClips.com
iWantClips Live Chat
Direct message via https://twitter.com/iwantclips
Skype

Again, we apologize for the late response, Dani Picas and hope that clears it up! Let us know if you need anything else in the future

Warm Regards,

The Customer Experience Team

 

[iWantClips.com]

there support used to be amazing (before they revamped IWC) now... I wait a week sometimes more for a response (there live support is never available when it says it is and forget about sending emails.. Also I have DM'd them on twitter and they have never responded). I now love c4s support, at least they answer you and help.

Hello msbiancabaker,

Thank you for contacting us here. We apologize for the recent experiences with us. We do our best to have as much time as we can spent on forums as possible. The best way to get a hold of us are our many avenues of communication which includes: Skype, LiveChat, Email (CustomerExperience@iWantClips.com), or by phone. The Skype, LiveChat and email links can be found at the bottom of our homepage, "Contact Us" or you may follow the link here! http://ow.ly/Z8ceu

We aim to have a 24 hour response time to all emails and messages. Please don't hesitate to reach out to us anytime

Warm Regards,

The Customer Experience Team

 

[iWantClips.com]

How long does it take to...
1 your store to appear with content after uploading over 5 videos?
2 for support to get back to you?

Hi Dani Picas,

Our Customer Experience Team looked at your account and can see that you have 4 items in Published Status, and 3 clips set in Private Status and numerous clips in Publish Later Status. To take the clips out of private status all you have to do is uncheck the box that says, "Private" in order for your clips to go live to the site.

If you have any other questions for us, please let us know. We'd be happy to help!

Warm Regards,
~The Customer Experience Team

 

[iWantClips.com]

Happy September everyone! We just wanted to make sure to wish everyone a good start to the month as well as provide exciting updates. For the month of September and in honor of Labor Day, we are holding two promotions: one for customers and one for models.

See graphics for details!


If you have any questions at all, please contact CustomerExperience@iWantClips.com

Thanks again.

~The Customer Experience Team

 

[BiancaBaker]

Hello msbiancabaker,

Thank you for contacting us here. We apologize for the recent experiences with us. We do our best to have as much time as we can spent on forums as possible. The best way to get a hold of us are our many avenues of communication which includes: Skype, LiveChat, Email (CustomerExperience@iWantClips.com), or by phone. The Skype, LiveChat and email links can be found at the bottom of our homepage, "Contact Us" or you may follow the link here! http://ow.ly/Z8ceu

We aim to have a 24 hour response time to all emails and messages. Please don't hesitate to reach out to us anytime

Warm Regards,

The Customer Experience Team

I do that all the time, someone asked how your customer service was so that was my response, which is still my response. Even through live chat, email or what not it almost always takes over 24 hours to respond.

 

[Dani Picas]

Hi Dani Picas,

Our Customer Experience Team looked at your account and can see that you have 4 items in Published Status, and 3 clips set in Private Status and numerous clips in Publish Later Status. To take the clips out of private status all you have to do is uncheck the box that says, "Private" in order for your clips to go live to the site.

If you have any other questions for us, please let us know. We'd be happy to help!

Warm Regards,
~The Customer Experience Team

About a week after messaging support over 5 times I got a response. Thanks.

 

[iWantClips.com]

I do that all the time, someone asked how your customer service was so that was my response, which is still my response. Even through live chat, email or what not it almost always takes over 24 hours to respond.

Hi msbiancabaker,

We definitely appreciate your honest feedback and we always encourage it We will be sure to take your feedback, apply it and do our best to improve this at iWantClips. Until then, let us know if you need anything and have a great holiday weekend!

All the best,
~The Customer Experience Team

 

[LunaLore]

Hi there. I normally don't venture outside of the models only section of the forum, but I thought it would be a good idea to come in here to try to get help.

@iWantClips.com I'm having a lot of trouble getting in contact with support. I've been trying to get a hold of someone to discuss a problem with my payout and every time I try to submit a ticket, it either says it could not be submitted at the time or it does say it's been submitted, but I get an email saying that it wasn't able to go through



I hate to cause a fuss, but I really need to be able to talk to someone to sort out why I'm missing a month's payment and why I still don't have a process date for this month. It's been very frustrating. And it's been even more frustrating because I truly, truly do love being on the site and wish to continue being on it without there being problems.

 

[BiancaBaker]

Hi msbiancabaker,

We definitely appreciate your honest feedback and we always encourage it We will be sure to take your feedback, apply it and do our best to improve this at iWantClips. Until then, let us know if you need anything and have a great holiday weekend!

All the best,
~The Customer Experience Team

@IWantClips @iWantClips.com - I have sent two emails with no response.I'm having the same issue as Luna my payout is blank it does not say processing like it should. It should have a processing date as September 5 (which is today) but it is still blank. I make good money on IWC and I am now afraid I'm not going to get paid and I'm getting really nervous. I sent the first email 4 days ago and the second one today.

 

[Rose]

Just wanted to give a heads up, @IWantClips @iWantClips.com I just attempted to use the contact support option directly on your site for store owners and the message was immediately sent back to my email as rejected and unable to send. It says your email address is "undelivered return to sender". You may want to check on that....

But since it is 11:30pm at my night my time and my kiddo gets up in 7 hours, I'm going to wait and attempt to use your live support chat function tomorrow during business hours and see if I have better luck with that.

 

[ramblin]

Based on the undeliverable report pasted above, here's the technical issue: @IWantClips @iWantClips.com

Yahoo has published a strict DMARC policy which causes all compliant mail servers to reject messages that purport to be from Yahoo but aren't signed by or sent by their servers. Your form is sending an email to your support team (customerexperience@iwantclips.com) "from" the address of the model. If the model uses Yahoo, or any other strict DMARC mail service, your Google Apps account rejects the message as being fraudulent, and your mail proxy (haproxy02.iwantclips.com) in turn forwards a "bounce" message back to the model.

You can avoid this by sending the email "From" a domain that you own (e.g. formsubmission@iwantclips.com or something) and setting the Reply-To header to the model's address. When your support team replies, their message will still be sent to the model.

https://dmarc.org/wiki/FAQ

 

[Rose]

Based on the undeliverable report pasted above, here's the technical issue: @IWantClips @iWantClips.com

Yahoo has published a strict DMARC policy which causes all compliant mail servers to reject messages that purport to be from Yahoo but aren't signed by or sent by their servers. Your form is sending an email to your support team (customerexperience@iwantclips.com) "from" the address of the model. If the model uses Yahoo, or any other strict DMARC mail service, your Google Apps account rejects the message as being fraudulent, and your mail proxy (haproxy02.iwantclips.com) in turn forwards a "bounce" message back to the model.

You can avoid this by sending the email "From" a domain that you own (e.g. formsubmission@iwantclips.com or something) and setting the Reply-To header to the model's address. When your support team replies, their message will still be sent to the model.

https://dmarc.org/wiki/FAQ

Seconding this and ASAP. It feels so extremely unprofessional for me to contact support and receive an error like this. If I had been a customer I would have already found a new site.

My website uses this method and because of it, I've never once had a customer email even go to spam. It works, is reliable, and looks professional.

 

[iWantClips.com]

Hello,

This is in regards to stores/studios emails that were being, "bounced back" from our, "Contact Us" page.

This was simply an error on the site, like other errors that tend to occur. This error has been forwarded to our tech team for review and is scheduled to be fixed next week.

We apologize for any inconvenience this may have caused.

If you need to contact us for any reason you may do so by the following avenues below:

Skype, LiveChat, Email (CustomerExperience@iWantClips.com), Twitter @IWantClips or by phone. Follow the link here for more information! http://ow.ly/Z8ceu

We aim to have a 24 hour response time to all communications.

All the best,

~ The Customer Experience Team

 

[iWantClips.com]